Lightwire Resources
Industry insights and commentary, latest Lightwire feature releases, and educational content to help you navigate the Australasian ICT landscape.
Trending Resources
3CX Version 20 Upgrade
The upcoming 3CX Version 20 is around the corner. The Voice Team delved into the changes and summarised them for you.
Teams Calling Playbook
The Teams Calling Playbook helps MSPs scope, design, provision, and support Teams Calling with Confidence.
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
Lightwire content vault
Resources
Newsletter September 2023
It’s shaping up to be another eventful month here at Lightwire, and we’re keen to keep you in the loop with all that’s new and
63. MSP Marketing Masterclass
Join Brendan Ritchie and Paul Green from MSP Marketing as they delve into the nuances of modern marketing. Together they discuss the undeniable power of
nbn™ NTUs
The National Broadband Network (NBN) in Australia offers a range of different technologies under its Multi-Technology Mix (MTM) approach. Each of these technologies uses a
62. Mastering Tech Recruitment
In this episode of Insights as a Service, Brendan is joined by Dean Ellis, recruitment manager at Beaumont People. From global Insights to local benefits,
How to connect to nbn™
Becoming a Retail Service Provider (RSP) with direct access to the National Broadband Network (nbn™) in Australia is a formidable task. It involves several crucial
Newsletter August 2023
Last month we further enhanced our connectivity and interconnect options for our growing partner base by moving into the new CDC Hyperscale Data Centre and the Vocus Albany Data (both located on NZ’s North Shore).
nbn™ Services to sell
In this blog post, we will get into specifics around Australia’s National Broadband Network (NBN) service speeds and SLAs you can provide to select for
61. The Ideal Sales Team Structure
In this episode, Brendan delves deep into the sales universe with James Bergl, the VP Communities & Ecosystem APAC at Pax8. Learn about striking the
Wellington Diversity with Vital Fibre
Got clients in Wellington and need a diverse fibre service to use in conjunction with a Chorus service? Lightwire has you covered. We have expanded
nbn™ Point-to-Point Access
In the previous post, we have been talking about the TC4 access types, which is the predominant residential and SME deployment type. For readers used
![Profit in Pursuit of Purpose | Insights as a Service [60]](https://www.lightwirebusiness.com/wp-content/uploads/2023/08/episode-60-thumbnail.jpg "Blog 82")
60. Profit in Pursuit of Purpose
In recent years, growing expectations from consumers and investors for better ESG (Environment, Social and Governance) practices have led businesses to shift towards models prioritising
Chorus High Priority Access
Chorus High Priority Access (HPA) promises to deliver what you love about point-to-point fibre products like Business Premium and HSNS fibre, but at a pocket-friendly
nbn™ Playbook
NBN is Australia’s version of UltraFast Broadband (UFB) and it connects over 11 million premises nationwide. If you’re looking to target internet deals on both sides of the Tasman – you’ll need to understand NBN.
B2B Internet Services in NZ
Guide for Australian telcos & MSPs B2B Internet services in NZ Do you have clients with branch offices in NZ? Are you looking to target trans-Tasman deals? This guide will give you all the detail you need to make procurement easy across the ditch. No forms, no spam, no cold
Teams Calling Playbook
Teams Calling playbook This isn’t a sales doc and you won’t find much in the way of pricing or sales pitches. However, you’ll learn what Teams Calling (also known as Teams Phone); What Teams Calling can and can’t do How to configure the Microsoft Environment How Teams Calling integrates with
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
Teams Calling Webinar
Teams Calling Webinar Get to know Teams Calling and learn if it’s something for you and your organisation (or not) in this informal no obligations on-demand webinar. Watch Webinar What’s this webinar about? After watching the Teams Calling webinar below you’ll know all about; Teams Calling (with Direct Routing) Who
illume resources
Managed Service Providers deliver user experiences that delight and drive efficiency for the client as well as their own profitability with illume.
Every Lightwire partner has access to illume and this resource page helps you make the most of our customer portal, illume.
Use the navigation menu below to navigate to items you want to learn more about or book a demo.
illume How to videos
Scroll down to see the videos or navigate to the relevant video category by clicking on one of the items below.
Reporting Features
You can’t add value if you don’t know what’s going on. The reporting features in illume will arm you with real-time and historic data, so you can make informed decisions.
Pulse features
Keep a “pulse” on your Lightwire services with this shareable dashboard that allows you to see the status of all your services in a blink of an eye.
tickets
Create, read, and reply to support tickets right inside of illume. All your support tickets in one organised place – say goodbye to sorting through email chains.
Finance Features
Features to reduce finance and admin overhead as possible for our clients from wholesale rebelling to activity statements – you can find it in illume.
Admin Features
Get alerted on services, set up your account, and create new contacts or edit existing contacts. Here are the basics administrative features of illume.
Pulse Dashboard
We send an alert to you for any service that is down for more than 5 minutes. The question is, after receiving one of these
SMS Alerts in illume
You aren’t always checking your emails and some alerts are too important to miss. That’s why we’ve set up a way for you to manage
Teams Calling and 3CX – per channel billing
When it comes to pricing for voice services there are two key models: Per user pricing Per channel pricing Lightwire runs with per channel, and
ID Verification process change
We are always looking for ways to safeguard our customers and their data. Threats continue to evolve, so we can’t be static with our defense.
Internet Services Uptime Report
Historical reporting of uptime per service over 7 days, 30 days or 12 months. Allows you to view all services in a single and assess
Internet Services Metrics Report
Low performance services can be quickly identified with our latest customer facing value add feature that will allow customers to access jitter and latency reporting
Fill out the form below, and your Lightwire Account Manager take you through illume and answer any questions you have about the portal.
![The MSP Model Is Dead | Insights as a Service [51]](https://www.lightwirebusiness.com/wp-content/uploads/2023/04/James-Davis-1-768x432.png "Blog 103")
51. The MSP model is dead
James Davis, the Pax8 Academy Director, joins Brendan to chat about the changing MSP landscape. From the decline of the traditional MSP model to pricing
50. Marketing for MSPs
In this episode, Ally Bourke, marketing advisor and founder of The Launch Project, is here with Brendan to discuss the latest marketing trends and techniques
49. CFOs that enable growth
In this episode of the Insights as a Service podcast, Brendan is joined by David and Dinesh from the CFO Centre to uncover the secret
48. Unlock your MSP’s value
In this episode, Nathan Hutchison, Executive Coach from Pax8 is here with Brendan to uncover some of the main obstacles MSPs will face in 2023.
47. Stay Ahead of the Curve: MSP Security Landscape in 2023
Get ready for a fascinating conversation with John Milionis, Head of Channels and Alliances for ANZ at Zscaler! John joins Brendan for a discussion about
46. Profit Growth through Benchmarking and Operational Maturity
Peter Kujawa is the VP, Service Leadership & Technology Service Provider Evangelist with Service Leadership, a Connectwise company. He knows a thing or two about
45. Reviewing the Harvard Business School course
Brendan attended his first course at Harvard Business School last month and gives us his review of the experience in the first episode for 2023.
44. Starting a podcast for your business
Have you thought about starting a podcast for your business? Well, this week, we’ll give you a head start by telling you all about the
43. MSPs need to think differently about legal
MSPs that get their legal frameworks right minimise risk, drive profitability, and drive Enterprise value. Do you have the right agreements in place? How often
42. A start-up done different
About 90% of start-ups fail, but what sets apart that successful 10%? Adam Ross co-founder of CloudOlive spills the beans on what it takes to
41. The Optus Hack – What it teaches us
By now we have all heard about the Optus hack, with around 10 million people’s data at risk and up to 2 million sensitive records
40. Recap: IT Nation Connect APAC & Gartner IT Symposium/Xpo 2022
This week on the Insights as a Service podcast, Brendan and Nick discuss their experiences at the recent IT Nation Connect and Gartner IT Symposium/XPO
Newsletter September 2023
It’s shaping up to be another eventful month here at Lightwire, and we’re keen to keep you in the loop with all that’s new and
nbn™ NTUs
The National Broadband Network (NBN) in Australia offers a range of different technologies under its Multi-Technology Mix (MTM) approach. Each of these technologies uses a
How to connect to nbn™
Becoming a Retail Service Provider (RSP) with direct access to the National Broadband Network (nbn™) in Australia is a formidable task. It involves several crucial
Newsletter August 2023
Last month we further enhanced our connectivity and interconnect options for our growing partner base by moving into the new CDC Hyperscale Data Centre and the Vocus Albany Data (both located on NZ’s North Shore).
nbn™ Services to sell
In this blog post, we will get into specifics around Australia’s National Broadband Network (NBN) service speeds and SLAs you can provide to select for
Wellington Diversity with Vital Fibre
Got clients in Wellington and need a diverse fibre service to use in conjunction with a Chorus service? Lightwire has you covered. We have expanded
nbn™ Point-to-Point Access
In the previous post, we have been talking about the TC4 access types, which is the predominant residential and SME deployment type. For readers used
Chorus High Priority Access
Chorus High Priority Access (HPA) promises to deliver what you love about point-to-point fibre products like Business Premium and HSNS fibre, but at a pocket-friendly
nbn™ Access Types
The multitude of nbn™ variants in Australia exists because of the country’s diverse geographical and infrastructural conditions. When the nbn™ was initiated, it was planned
Newsletter July 2023
We’re heading into a very exciting quarter as we launch a number of projects, carrier interconnects, and products to give you even more options when it comes to designing the perfect solution for your clients.
Lightwire builds into the North Shore
We are expanding our Auckland network into the North Shore, building into the new CDC Hobsonville data centre, and the Vocus DC in Albany. The
nbn™ Premium Assurance
Offering nbn™ services to your clients? Need to be able to provide transparent support options to them? Do you want to be able to construct
