Lightwire Resources

Industry insights and commentary, latest Lightwire feature releases, and educational content to help you navigate the Australasian ICT landscape.

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Resources

How to sell Teams Calling, a guide for MSPs
Blog
Nick Phillips

How to sell Teams Calling

Teams Phone has its strengths and weaknesses. Whether it is the right fit for your clients is going to come down to cost, functionality, reliability

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illume login changes
Blog
Nick Phillips

Changes to illume login

We’re updating the Lightwire login flow to improve security and improve your experience while using the suite of Lightwire tools that can be found inside

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3cx reporting functionality
Blog
Nick Phillips

3CX Reporting Functionality

When it comes to making sense of 3CX reports, there are two distinct types of reports, your standard call reporting and on-demand reports that can

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What are voice channels and how to scope them
Blog
Nick Phillips

What are voice channels?

We will try and keep this section as “un-salesy” and to the point as possible, but it is essential that you understand the difference between

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demystifying 3cx licenses
Blog
Brendan Ritchie

Demystifying 3CX Licensing

3CX Standard License, 3CX Pro License, 3CX Enterprise License, and now 3CX StartUP License – that’s a lot of licenses, but how do the license

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LFC Brownout 2022-23
Blog
Brendan Ritchie

Brown-out period 2022-2023

Local Fibre Companies (LFCs) will be implementing a level of change restriction on some parts of their networks environment over the 2022-23 Christmas holiday period.

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blog cover teams calling webinar

Teams Calling Webinar

Teams Calling Webinar Get to know Teams Calling and learn if it’s something for you and your organisation (or not) in this informal no obligations

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illume resources

Managed Service Providers deliver user experiences that delight and drive efficiency for the client as well as their own profitability with illume. 

Every Lightwire partner has access to illume and this resource page helps you make the most of our customer portal, illume. 

Use the navigation menu below to navigate to items you want to learn more about or book a demo. 

illume How to videos

Scroll down to see the videos or navigate to the relevant video category by clicking on one of the items below.

Reporting Features

You can’t add value if you don’t know what’s going on. The reporting features in illume will arm you with real-time and historic data, so you can make informed decisions. 

Pulse features

Keep a “pulse” on your Lightwire services with this shareable dashboard that allows you to see the status of all your services in a blink of an eye. 

tickets

Create, read, and reply to support tickets right inside of illume. All your support tickets in one organised place – say goodbye to sorting through email chains. 

Finance Features

Features to reduce finance and admin overhead as possible for our clients from wholesale rebelling to activity statements – you can find it in illume. 

Admin Features

Get alerted on services, set up your account, and create new contacts or edit existing contacts. Here are the basics administrative features of illume. 

internet services metrics report
illume
Nick Phillips

Internet Services Metrics Report

Low performance services can be quickly identified with our latest customer facing value add feature that will allow customers to access jitter and latency reporting

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mobile minute alerting - new feature from Lightwire
3CX
Nick Phillips

Mobile Minute Alerting

The latest feature to be added to illume for voice customers on bundled plans with 3CX, Teams Calling via Direct Routing, and SIP Trunking is

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Fill out the form below, and your Lightwire Account Manager take you through illume and answer any questions you have about the portal.

Episode 36 - Rise of second job
Insights as a Service
Lightwire

36. Rise of the second job

Swearing in the workplace is up by 60%. Is this acceptable, and if yes, by whom and in which context? The secondary job market has

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Episode 35 - Adrian Nisbet - Revenue Delusion
Insights as a Service
Lightwire

35. The Revenue Delusion

Here’s how to avoid profitability issues in your business. What’s your end game? And how can you work back from that definition to create the

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Episode 34 - Matt Bristow
Insights as a Service
Lightwire

34. NZ chickens are tougher

Matt Bristow, GM of ONGC, joins Brendan and Nick to talk about starting up a security operations centre (SOC) and how his business implemented a

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demystifying 3cx licenses
Blog
Brendan Ritchie

Demystifying 3CX Licensing

3CX Standard License, 3CX Pro License, 3CX Enterprise License, and now 3CX StartUP License – that’s a lot of licenses, but how do the license

Read More »
LFC Brownout 2022-23
Blog
Brendan Ritchie

Brown-out period 2022-2023

Local Fibre Companies (LFCs) will be implementing a level of change restriction on some parts of their networks environment over the 2022-23 Christmas holiday period.

Read More »
3CX showstoppers - limitations of 3CX that MSPs need to know
Blog
Brendan Ritchie

3CX Showstoppers

3CX is a brilliant unified comms solution packed with tonnes of features, but it’s not suitable for every business. Here is some detail on what

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Pulse dashboard blog
Blog
Brendan Ritchie

Pulse Dashboard

We send an alert to you for any service that is down for more than 5 minutes. The questions is, after receiving one of these

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