Lightwire Resources

Industry insights and commentary, latest Lightwire feature releases, and educational content to help you navigate the Australasian ICT landscape.

Trending Resources

NBN Playbook - Australia's National Broadband Network Explained

NBN Playbook

NBN is Australia’s version of UltraFast Broadband (UFB) and it connects over 11 million premises nationwide. If you’re looking to target internet deals on both sides of the Tasman – you’ll need to understand NBN.

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Lightwire content vault

Resources

chorus HPA
Blog
Lars Asveld

Chorus High Priority Access

Chorus High Priority Access (HPA) promises to deliver what you love about point-to-point fibre products like Business Premium and HSNS fibre, but at a pocket-friendly

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NBN access types explained
Blog
Nick Phillips

NBN Access Types

The multitude of NBN variants in Australia exists because of the country’s diverse geographical and infrastructural conditions. When the NBN was initiated, it was planned

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Newsletter july 2023
Blog
Lightwire

Newsletter July 2023

We’re heading into a very exciting quarter as we launch a number of projects, carrier interconnects, and products to give you even more options when it comes to designing the perfect solution for your clients.

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NBN premium assurance service
Blog
Nick Phillips

NBN Premium Assurance

Offering NBN services to your clients? Need to be able to provide transparent support options to them? Do you want to be able to construct

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NBN Playbook - Australia's National Broadband Network Explained
Blog
Lightwire

NBN Playbook

NBN is Australia’s version of UltraFast Broadband (UFB) and it connects over 11 million premises nationwide. If you’re looking to target internet deals on both sides of the Tasman – you’ll need to understand NBN.

Read More »
nbn political challenges
Blog
Brendan Ritchie

Political Challenges of NBN

The National Broadband Network (NBN) has faced a range of political challenges throughout its development, with significant differences in vision between the Labor and Coalition

Read More »
The why behind NBN - why nbn was created
Blog
Brendan Ritchie

The why behind NBN

Up until 2009, the year in which NBN.co was created, many small businesses in Australia relied on dial-up internet as the most common and affordable

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Episode 57 - Cyberwarfare - arry Greene
Podcast
Lightwire

57. Cyberwarfare is here

In this era of state-sanctioned cyber warfare, Is your business approach to cybersecurity up to date? How can you keep your business and your clients,

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teams phone auto attendant
Blog
Richard White

Teams Phone Auto Attendant

The auto attendant in Microsoft Teams Phone, also known as Teams Calling, is a feature that provides automated call handling and routing capabilities for incoming

Read More »
NBN Playbook - Australia's National Broadband Network Explained

NBN Playbook

NBN is Australia’s version of UltraFast Broadband (UFB) and it connects over 11 million premises nationwide. If you’re looking to target internet deals on both sides of the Tasman – you’ll need to understand NBN.

Read More »
B2B Internet services in NZ - guide for Australian Telco and MSPs

B2B Internet Services in NZ

Guide for Australian telcos & MSPs B2B Internet services in NZ Do you have clients with branch offices in NZ? Are you looking to target trans-Tasman deals? This guide will give you all the detail you need to make procurement easy across the ditch. No forms, no spam, no cold

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blog cover teams calling playbook

Teams Calling Playbook

Teams Calling playbook This isn’t a sales doc and you won’t find much in the way of pricing or sales pitches. However, you’ll learn what Teams Calling (also known as Teams Phone); What Teams Calling can and can’t do How to configure the Microsoft Environment How Teams Calling integrates with

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blog cover teams calling webinar

Teams Calling Webinar

Teams Calling Webinar Get to know Teams Calling and learn if it’s something for you and your organisation (or not) in this informal no obligations on-demand webinar. Watch Webinar What’s this webinar about? After watching the Teams Calling webinar below you’ll know all about; Teams Calling (with Direct Routing) Who

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illume resources

Managed Service Providers deliver user experiences that delight and drive efficiency for the client as well as their own profitability with illume. 

Every Lightwire partner has access to illume and this resource page helps you make the most of our customer portal, illume. 

Use the navigation menu below to navigate to items you want to learn more about or book a demo. 

illume How to videos

Scroll down to see the videos or navigate to the relevant video category by clicking on one of the items below.

Reporting Features

You can’t add value if you don’t know what’s going on. The reporting features in illume will arm you with real-time and historic data, so you can make informed decisions. 

Pulse features

Keep a “pulse” on your Lightwire services with this shareable dashboard that allows you to see the status of all your services in a blink of an eye. 

tickets

Create, read, and reply to support tickets right inside of illume. All your support tickets in one organised place – say goodbye to sorting through email chains. 

Finance Features

Features to reduce finance and admin overhead as possible for our clients from wholesale rebelling to activity statements – you can find it in illume. 

Admin Features

Get alerted on services, set up your account, and create new contacts or edit existing contacts. Here are the basics administrative features of illume. 

SMS alerts in illume
illume
Brendan Ritchie

SMS Alerts in illume

You aren’t always checking your emails and some alerts are too important to miss. That’s why we’ve set up a way for you to manage

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internet services metrics report
illume
Nick Phillips

Internet Services Metrics Report

Low performance services can be quickly identified with our latest customer facing value add feature that will allow customers to access jitter and latency reporting

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mobile minute alerting - new feature from Lightwire
3CX
Nick Phillips

Mobile Minute Alerting

The latest feature to be added to illume for voice customers on bundled plans with 3CX, Teams Calling via Direct Routing, and SIP Trunking is

Read More »

Fill out the form below, and your Lightwire Account Manager take you through illume and answer any questions you have about the portal.

The MSP Model Is Dead | Insights as a Service [51]
Insights as a Service
Lightwire

51. The MSP model is dead

James Davis, the Pax8 Academy Director, joins Brendan to chat about the changing MSP landscape. From the decline of the traditional MSP model to pricing

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Marketing for MSPs | Insights as a Service episode 50
Insights as a Service
Brendan Ritchie

50. Marketing for MSPs

In this episode, Ally Bourke, marketing advisor and founder of The Launch Project, is here with Brendan to discuss the latest marketing trends and techniques

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episode 48 - Nathan Hutchison
Insights as a Service
Lightwire

48. Unlock your MSP’s value

In this episode, Nathan Hutchison, Executive Coach from Pax8 is here with Brendan to uncover some of the main obstacles MSPs will face in 2023.

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NBN premium assurance service
Blog
Nick Phillips

NBN Premium Assurance

Offering NBN services to your clients? Need to be able to provide transparent support options to them? Do you want to be able to construct

Read More »
NBN Playbook - Australia's National Broadband Network Explained
Blog
Lightwire

NBN Playbook

NBN is Australia’s version of UltraFast Broadband (UFB) and it connects over 11 million premises nationwide. If you’re looking to target internet deals on both sides of the Tasman – you’ll need to understand NBN.

Read More »
nbn political challenges
Blog
Brendan Ritchie

Political Challenges of NBN

The National Broadband Network (NBN) has faced a range of political challenges throughout its development, with significant differences in vision between the Labor and Coalition

Read More »
The why behind NBN - why nbn was created
Blog
Brendan Ritchie

The why behind NBN

Up until 2009, the year in which NBN.co was created, many small businesses in Australia relied on dial-up internet as the most common and affordable

Read More »
teams phone auto attendant
Blog
Richard White

Teams Phone Auto Attendant

The auto attendant in Microsoft Teams Phone, also known as Teams Calling, is a feature that provides automated call handling and routing capabilities for incoming

Read More »
History of New Zealand Internet landscape
Blog
Lars Asveld

Evolution of NZ Internet

The internet has revolutionized the way people live, work, and interact globally, and New Zealand is no exception. Over the years, New Zealand has witnessed

Read More »
Lightwire Business - Newsletter may 2023
Blog
Lightwire

Newsletter May 2023

May is as good as gone and we’re half way through the year, so it’s time for another monthly newsletter, which as always, is focused

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blog cover - hyperfibre provisioning-01
Blog
Nick Phillips

Hyperfibre Provisioning

Hyperfibre Provisioning for new build Detail required to lodge order Similar to the new fibre build for UFB services, the following key pieces of information

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blog cover - ufb provisioning-01
Blog
Brendan Ritchie

UFB Provisioning

The key takeaways from Ultrafast Broadband (UFB) provisioning: UFB orders with an existing ONT take roughly 48 hours to activate New UFB orders where an

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blog cover - connecting to nz carriers
Blog
Nick Phillips

How to connect to NZ carriers

Connectivity Virtual Circuit (CVC) isn’t a thing in New Zealand Each major Carrier has a different way of going about things regarding what they offer

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blog cover - NEWSLETTER APRIL-01
Blog
Lightwire

Newsletter April 2023

We’re taking a different approach to your newsletter this month as we want to share a bit about what makes Lightwire tick, the special sauce

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NZ MVNO market
Blog
Nick Phillips

NZ MVNO Market

Sadly, New Zealand does not have a thriving mobile virtual network operator market. Here is the approximate breakdown of mobile market share prior to the

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