When it comes to nbn™, Australia’s national broadband network, services are not all created equal. While the availability of nbn™ services is increasing exponentially, the form and capabilities of these services varies widely.

Lightwire Gold Coast Office


Is performance your customers primary driver? Do your clients derive value on the basis of what connectivity allows their team to achieve? If so, nbn™ Enterprise Ethernet (nbn™ EE) is going to tick all the boxes.

nbn™ EE is a fibre to the premise (FttP) product, providing 3 classes of service (CoS) options, ranging from best effort to 100% committed.

With a service level agreement providing clear performance metrics and superior support and restoration targets, this service is designed to provide greater levels of uptime and overall performance for business critical applications.



Service insights and alerting

Along with our expert sales and provisioning team, the Insights and analytics provided through our customer portal “illume” give you all the data, insights and alerts that you need to accurately and effectively advise your customers.

  • Monitor different end user groupings with ease
  • Provide real-time service status
  • View circuit utilisation in real time and historically
  • View service performance metrics such as latency & jitter
  • Receive automated SMS and email alerts
  • Share NOC dashboard view with other staff and clients


All Lightwire internet and WAN services are provided with 24/7 automatic outage alerts and ticket creation, but we rely on services like nbn™ EE that allow us to lodge support tickets 24/7 in order to really deliver value from our support model.

The enhanced support offered by nbn™ for Enterprise Ethernet services ensures that faults raised to us are resolved faster, regardless of the time of day.

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Hardware solutions


TC4 is a residential/SME class of service designed to provide best effort asymmetrical speeds up to 100Mbps download and 40Mbps upload. Ideal for use in locations with small teams and a lack of bandwidth hungry applications in use, or where price is the primary driver for your customer.

Unfortunately, with carrier support only provided between 8am and 5pm by default, our ability to restore services where the fault is due to a carrier issue is limited.

Looking for higher speeds or better support then nbn™ EE low COS is the option for you.

nbn™ TC4 PLANS

nbn™ TC4 plans are suitable for your small business clients that rely on general internet activities but don’t necessarily need specialised, high priority services. At Lightwire we offer the following nbn™ TC4 plans;

Please keep in mind that nbn™ TC4 services are best effort. If you’ve got clients with strict speed or support requirements, we recommend nbn™ EE.

NBN TC4 Plans
NBN Premium Assurance Service


Offering nbn™ services to your clients and want to construct your own support packages to suit client requirements?

Lightwire has optional Premium Assurance Services for nbn™ Enterprise Ethernet (nbn™ EE) and the residential NBN Traffic Class 4 (nbn™ TC4) services, enabling you to provide your clients with the highest possible support levels.

Variation in access types

nbn™ TC4 can be delivered via a range of access methods, with the type in use determining the type of router you need to deploy (or have us provide for you).

Here are the most common access types:

In cases where FttC or FttN is in use, it is important to pay attention to the pre-qual results to see what the maximum attainable speed is at an address as it often varies.

Choose a better way to get your clients connected