Lightwire Resources

Industry insights and commentary, latest Lightwire feature releases, and educational content to help you navigate the Australasian ICT landscape.

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3CX showstoppers - limitations of 3CX that MSPs need to know
Blog
Brendan Ritchie

3CX Showstoppers

3CX is a brilliant unified comms solution packed with tonnes of features, but it’s not suitable for every business. Here is some detail on what

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blog cover teams calling webinar

Teams Calling Webinar

Teams Calling Webinar Get to know Teams Calling and learn if it’s something for you and your organisation (or not) in this informal no obligations

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illume resources

Managed Service Providers deliver user experiences that delight and drive efficiency for the client as well as their own profitability with illume. 

Every Lightwire partner has access to illume and this resource page helps you make the most of our customer portal, illume. 

Use the navigation menu below to navigate to items you want to learn more about or book a demo. 

illume How to videos

Scroll down to see the videos or navigate to the relevant video category by clicking on one of the items below.

Reporting Features

You can’t add value if you don’t know what’s going on. The reporting features in illume will arm you with real-time and historic data, so you can make informed decisions. 

Pulse features

Keep a “pulse” on your Lightwire services with this shareable dashboard that allows you to see the status of all your services in a blink of an eye. 

tickets

Create, read, and reply to support tickets right inside of illume. All your support tickets in one organised place – say goodbye to sorting through email chains. 

Finance Features

Features to reduce finance and admin overhead as possible for our clients from wholesale rebelling to activity statements – you can find it in illume. 

Admin Features

Get alerted on services, set up your account, and create new contacts or edit existing contacts. Here are the basics administrative features of illume. 

illume - password setup
illume
Lars Asveld

illume Password Setup

illume adds a ton of value to your experience with Lightwire. Whatever your position within your business, there are features within illume that are specifically

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Customer Led Innovation
illume
Brendan Ritchie

Customer Led Innovation

The second round of advisory board meetings was a success – amazing features that will make our clients’ lives easier are planned! At Lightwire, we

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Fill out the form below, and your Lightwire Account Manager take you through illume and answer any questions you have about the portal.

Episode 25 - 4 Day Work Week
Insights as a Service
Lightwire

25. 4-Day Work Week

Introduction Is Elon Musk a giant tool?  Can a 4 day work week work in the tech sector? Will Spain pass a law to force

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Episode 24 - Richard Riley - Ultrafast Fibre
Insights as a Service
Lightwire

24. NBN gets schooled

NZ’s UFB fibre rollout has set a standard that Australia’s NBN is miles from even getting close to. This week Richard Riley, Chief Customer Officer

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Episode 23 - Dickhead test
Insights as a Service
Lightwire

23. The Dickhead Test

Introduction The DHT, or dickhead test, is an important part of any interview process. People buy from people, and you need to make sure your

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Episode 21 - Amanda Russo - Effective Leadership
Insights as a Service
Lightwire

21. What Makes an Effective Leader

Introduction With skills shortages biting, it’s never been more critical for businesses to create pathways for emerging leaders. But what makes an effective leader? And

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Episode 20 - Inflation Opportunity
Insights as a Service
Lightwire

20. The Inflation Opportunity

Introduction In this period of rampant inflation, your margins will inevitably be eroded if you don’t raise your prices. Efficiency within your sales team and

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Episode 17 - Kurt Rodgers - Hyperfibre
Insights as a Service
Lightwire

17. Hyperfibre with Kurt Rodgers

Introduction Enable complete utilisation of the cloud by taking the breaks off your client WANs. Kurt Rodgers, Network Strategy Manager for Chorus, NZ’s largest fibre

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Episode 16 - Teams Phone
Insights as a Service
Lightwire

16. What Teams Phone Lacks

Introduction Not sure whether Teams Phone is the fit for your clients? Wondering how to scope it? In this episode, Brendan & Nick walk through

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Teams Phone eBook
Blog
Nick Phillips

Teams Calling eBook

You’ll probably be familiar with modern workplace apps like Teams, so we will take it as a given that you know the basics, so we

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Hyperfibre Guide
Blog
Brendan Ritchie

Hyperfibre Guide

Chorus were the first to announce and release it in 2020, Tuatahi First Fibre (TFF) followed a bit later, Enable launched it in 2021, and

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blog cover hyperfibre tail extensions 01
Blog
Nick Phillips

Hyperfibre Tail Extensions

Earlier this month, Chorus NZ Limited announced it was expanding their Bitstream Tail Extension Service (TES) to include Hyperfibre from May 7. Our clients and partners will benefit

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SMS alerts in illume
Blog
Brendan Ritchie

SMS Alerts in illume

You aren’t always checking your emails and some alerts are too important to miss. That’s why we’ve set up a way for you to manage

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3cx or ringcentral
Blog
Brendan Ritchie

3CX vs. RingCentral

A comparison of per user vs. per channel pricing If you are looking at purchasing a voice or unified communications solution, and trying to figure

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3cx or asterisk
Blog
Brendan Ritchie

3CX vs Asterisk

Businesses are expecting more from their phone systems than ever before, and this complexity is ushering in the end of Asterisk, and open source solutions

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making nbn installs easy
Blog
Nick Phillips

Making NBN Installs Easy

Organising where the fibre will be installed can be a time-consuming job. Almost everyone in IT has a story about a ridiculous place in an office to which

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