Lightwire Resources
Industry insights and commentary, latest Lightwire feature releases, and educational content to help you navigate the Australasian ICT landscape.
Trending Resources
NBN Playbook
NBN is Australia’s version of UltraFast Broadband (UFB) and it connects over 11 million premises nationwide. If you’re looking to target internet deals on both sides of the Tasman – you’ll need to understand NBN.
Teams Calling Playbook
The Teams Calling Playbook helps MSPs scope, design, provision, and support Teams Calling with Confidence.
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
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Resources
![Decoding Pricing Strategies, M&A Insights, and Business Valuations | Insights as a Service [56]](https://www.lightwirebusiness.com/wp-content/uploads/2023/06/Ep_56_Ryan_Spillane.jpg "Blog 105")
56. Decoding Pricing Strategy
In this episode, Brendan is joined by Ryan Spillane, the CEO of 360 Consulting, an IT-focused advisory company. Together they tackle key topics essential for
Evolution of NZ Internet
The internet has revolutionized the way people live, work, and interact globally, and New Zealand is no exception. Over the years, New Zealand has witnessed
![Picking a Niche: A Blueprint with Nigel Moore | Insights as a Service [55]](https://www.lightwirebusiness.com/wp-content/uploads/2023/06/Nigel_Moore-Picking-a-Niche.png "Blog 109")
55. Picking a Niche
Nigel Moore runs The Tech Tribe an organisation with over 4,000 MSPs as members, so he knows a thing or two about how to successfully
Newsletter May 2023
May is as good as gone and we’re half way through the year, so it’s time for another monthly newsletter, which as always, is focused
Hyperfibre Provisioning
Hyperfibre Provisioning for new build Detail required to lodge order Similar to the new fibre build for UFB services, the following key pieces of information
![The Power of Peer Groups | Insights as a Service [54]](https://www.lightwirebusiness.com/wp-content/uploads/2023/05/Wayne-Small-01-768x432.png "Blog 115")
54. The Power of Peer Groups
Wayne Small, the CEO of SMBiT Professionals, joins Brendan to explore the challenges and opportunities in the MSP industry, with a specific focus on the
UFB Provisioning
The key takeaways from Ultrafast Broadband (UFB) provisioning: UFB orders with an existing ONT take roughly 48 hours to activate New UFB orders where an
![What are profitable MSPs paying? - with Peter Kujawa | Insights as a Service [53]](https://www.lightwirebusiness.com/wp-content/uploads/2023/05/Peter_Kujawa-03_New-01_50-768x432.png "Blog 119")
53. What are profitable MSPs paying?
The S-L Index 2023 Annual Compensation Report is out! And it is the focus of this week’s episode. Peter Kujawa, VP – of Service Leadership,
How to connect to NZ carriers
Connectivity Virtual Circuit (CVC) isn’t a thing in New Zealand Each major Carrier has a different way of going about things regarding what they offer
Newsletter April 2023
We’re taking a different approach to your newsletter this month as we want to share a bit about what makes Lightwire tick, the special sauce
NZ MVNO Market
Sadly, New Zealand does not have a thriving mobile virtual network operator market. Here is the approximate breakdown of mobile market share prior to the
52. MSP meets AI
Today Brendan and Dave Sobel from MSP Radio are talking about one of the hottest topics in tech right now with a focus on ChatGPT
NBN Playbook
NBN is Australia’s version of UltraFast Broadband (UFB) and it connects over 11 million premises nationwide. If you’re looking to target internet deals on both sides of the Tasman – you’ll need to understand NBN.
B2B Internet Services in NZ
Guide for Australian telcos & MSPs B2B Internet services in NZ Do you have clients with branch offices in NZ? Are you looking to target trans-Tasman deals? This guide will give you all the detail you need to make procurement easy across the ditch. No forms, no spam, no cold
Teams Calling Playbook
Teams Calling playbook This isn’t a sales doc and you won’t find much in the way of pricing or sales pitches. However, you’ll learn what Teams Calling (also known as Teams Phone); What Teams Calling can and can’t do How to configure the Microsoft Environment How Teams Calling integrates with
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
Teams Calling Webinar
Teams Calling Webinar Get to know Teams Calling and learn if it’s something for you and your organisation (or not) in this informal no obligations on-demand webinar. Watch Webinar What’s this webinar about? After watching the Teams Calling webinar below you’ll know all about; Teams Calling (with Direct Routing) Who
illume resources
Managed Service Providers deliver user experiences that delight and drive efficiency for the client as well as their own profitability with illume.
Every Lightwire partner has access to illume and this resource page helps you make the most of our customer portal, illume.
Use the navigation menu below to navigate to items you want to learn more about or book a demo.
illume How to videos
Scroll down to see the videos or navigate to the relevant video category by clicking on one of the items below.
Reporting Features
You can’t add value if you don’t know what’s going on. The reporting features in illume will arm you with real-time and historic data, so you can make informed decisions.
Pulse features
Keep a “pulse” on your Lightwire services with this shareable dashboard that allows you to see the status of all your services in a blink of an eye.
tickets
Create, read, and reply to support tickets right inside of illume. All your support tickets in one organised place – say goodbye to sorting through email chains.
Finance Features
Features to reduce finance and admin overhead as possible for our clients from wholesale rebelling to activity statements – you can find it in illume.
Admin Features
Get alerted on services, set up your account, and create new contacts or edit existing contacts. Here are the basics administrative features of illume.
Circuit Utilisation Report
How do you know when you should increase or upgrade the bandwidth of your connection? To answer that and give you some guidance on best
illume Password Setup
illume adds a ton of value to your experience with Lightwire. Whatever your position within your business, there are features within illume that are specifically
Customer Led Innovation
The second round of advisory board meetings was a success – amazing features that will make our clients’ lives easier are planned! At Lightwire, we
Business improvements by our Clients
Without our customers, we don’t exist. Pretty obvious I know, but through focusing on that simple reality we have realised that we need to bring in our
Lightwire’s Advisory Board
At Lightwire, we have been throwing a hell of a lot of time, effort and money into improving the business user experience, but recently we
Phasing in digital agreements
If you have been a client of Lightwire for some time you will be used to the process of receiving a PDF agreement, needing to
Fill out the form below, and your Lightwire Account Manager take you through illume and answer any questions you have about the portal.
39. What’s wrong with LinkedIn
Where is LinkedIn going wrong? LinkedIn was designed to make recruitment and social selling easy. It’s the ideal platform to promote your ideas on thought
38. The Art of the “Explanabrag”
The thing that makes a business great doesn’t always scale. How do you hold on to your formula for success as headcount and business complexity
37. Get that high value exit
Greg Sharp sold Base2 to Kordia in 2021 for a 10x multiple, so he knows a thing or two about orchestrating a high-value exit. He
36. Rise of the second job
Swearing in the workplace is up by 60%. Is this acceptable, and if yes, by whom and in which context? The secondary job market has
35. The Revenue Delusion
Here’s how to avoid profitability issues in your business. What’s your end game? And how can you work back from that definition to create the
34. NZ chickens are tougher
Matt Bristow, GM of ONGC, joins Brendan and Nick to talk about starting up a security operations centre (SOC) and how his business implemented a
33. What’s your MSP worth with Will Slappey
Will Slappey’s business (IT Voice) had bought 8 businesses in the two years leading up to his chat with Brendan. That conversation was recorded 4
32. No position on social issues – good or bad?
Kaseya’s CEO says his company has no position on any social issue, is this the right approach? And how much value is lost when there
31. Zero Trust Defined with Masaki Takeda
Zero Trust is a term increasingly used in cyber security circles, but it means different things to different people, and it feels like each brand
30. Networking tips for introverts with Harriet Mellor
So much of the value on offer at networking events and conferences comes down to the connections you can make, but it can be hard
29. Customer success for MSPs with Marnie Stockman
MSPs need a Customer Success process that is scalable, repeatable, documentable, and efficient… with metrics and a system to ensure the customer feels heard. When
28. What does the recession mean for you?
Depending on who you talk to, a recession is either looming or is already here. But does that present opportunity in the tech sector? And
ONTs deployed in New Zealand
Optical Network Terminals (ONTs) or Network Termination Units (NTUs) for our Australian friends are the devices that carriers terminate services with to present an Ethernet
Bitstream 2 services by carrier
Within the last year Chorus, the fibre company that provides Ultra Fast Fibre (UFB) across Auckland, Wellington, most of the South Island and many other
Notification Settings
You can only add value if you know what’s happening with your clients’ services. That’s why you need timely and meaningful alerts that give you
Security Advisory: 3CX Desktop App
Updated 12/4/23 following announcements from 3CX. 3CX has confirmed a critical security issue with the 3CX Desktop Application in the Electron Windows app shipped in
Hyperfibre Need to Know
Chorus were the first to announce and release it in 2020, Tuatahi First Fibre (TFF) followed a bit later, and Enable launched it in 2021.
UFB Service Restoration Targets
Let’s break down the Service Restoration Targets. But first, I’ll say that all services sold by Lightwire have a Service Level Agreement (SLA) that applies
UFB Service Types Explained
Each Carrier has a slightly different set of speed offerings in the business space nowadays, but the access steps those speeds are offered over have
What is UFB?
Ultra Fast Broadband (UFB) is the name of a program established in 2009 to manage the Government’s $1.5 billion investment in Ultra-Fast Broadband infrastructure. The
B2B Internet in NZ
Guide for Australian MSPs and Telcos to make internet procurement across the ditch easy.
Voice Ordering Tool
If you’re an MSP providing your clients with voice services, you want your wholesale provider to make it easy to order those services, and easy
Cyclone Gabrielle Impact on network connectivity & installations
The devastating weather of the past few days, with the mass power outages, localised flooding, landslips, and road closures caused by the severe wind and
3CX Version 18: Update 6 Incoming
Groups 3CX has had the ability to group up users for some time, but Update 6 is supercharging that ability. Previously the group functionality was
