Lightwire Resources
Industry insights and commentary, latest Lightwire feature releases, and educational content to help you navigate the Australasian ICT landscape.
Trending Resources
B2B Internet in NZ
Guide for Australian MSPs and Telcos to make internet procurement across the ditch easy.
Teams Calling Playbook
The Teams Calling Playbook helps MSPs scope, design, provision, and support Teams Calling with Confidence.
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
Lightwire content vault
Resources
3CX Showstoppers
3CX is a brilliant unified comms solution packed with tonnes of features, but it’s not suitable for every business. Here is some detail on what
3CX Features and what they mean
In order to be able to advise your clients on whether 3CX is right for their business, you are going to need to know what
42. A start-up done different
About 90% of start-ups fail, but what sets apart that successful 10%? Adam Ross co-founder of CloudOlive spills the beans on what it takes to
3CX Hosting Requirements
There are many ways to approach hosting for 3CX. You can run 3CX on a server in your client’s office, you can run it from
41. The Optus Hack – What it teaches us
This week on the Insights as a Service podcast, Brendan and Nick discuss their experiences at the recent IT Nation Connect and Gartner IT Symposium/XPO
What is 3CX? Breakdown for MSPs
3CX is a unified communications platform, one that can be hosted on-prem or in the cloud, whether that be private or public. 3CX first emerged
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
40. Recap: IT Nation Connect APAC & Gartner IT Symposium/Xpo 2022
This week on the Insights as a Service podcast, Brendan and Nick discuss their experiences at the recent IT Nation Connect and Gartner IT Symposium/XPO
39. What’s wrong with LinkedIn
Where is LinkedIn going wrong? LinkedIn was designed to make recruitment and social selling easy. It’s the ideal platform to promote your ideas on thought
38. The Art of the “Explanabrag”
The thing that makes a business great doesn’t always scale. How do you hold on to your formula for success as headcount and business complexity
37. Get that high value exit
Greg Sharp sold Base2 to Kordia in 2021 for a 10x multiple, so he knows a thing or two about orchestrating a high-value exit. He
36. Rise of the second job
Swearing in the workplace is up by 60%. Is this acceptable, and if yes, by whom and in which context? The secondary job market has
B2B Internet Services in NZ
Guide for Australian telcos & MSPs B2B Internet services in NZ Do you have clients with branch offices in NZ? Are you looking to target
Teams Calling Playbook
Teams Calling playbook This isn’t a sales doc and you won’t find much in the way of pricing or sales pitches. However, you’ll learn what
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
Teams Calling Webinar
Teams Calling Webinar Get to know Teams Calling and learn if it’s something for you and your organisation (or not) in this informal no obligations
illume resources
Managed Service Providers deliver user experiences that delight and drive efficiency for the client as well as their own profitability with illume.
Every Lightwire partner has access to illume and this resource page helps you make the most of our customer portal, illume.
Use the navigation menu below to navigate to items you want to learn more about or book a demo.
illume How to videos
Scroll down to see the videos or navigate to the relevant video category by clicking on one of the items below.
Reporting Features
You can’t add value if you don’t know what’s going on. The reporting features in illume will arm you with real-time and historic data, so you can make informed decisions.
Pulse features
Keep a “pulse” on your Lightwire services with this shareable dashboard that allows you to see the status of all your services in a blink of an eye.
tickets
Create, read, and reply to support tickets right inside of illume. All your support tickets in one organised place – say goodbye to sorting through email chains.
Finance Features
Features to reduce finance and admin overhead as possible for our clients from wholesale rebelling to activity statements – you can find it in illume.
Admin Features
Get alerted on services, set up your account, and create new contacts or edit existing contacts. Here are the basics administrative features of illume.
illume Password Setup
illume adds a ton of value to your experience with Lightwire. Whatever your position within your business, there are features within illume that are specifically
Customer Led Innovation
The second round of advisory board meetings was a success – amazing features that will make our clients’ lives easier are planned! At Lightwire, we
Business improvements by our Clients
Without our customers, we don’t exist. Pretty obvious I know, but through focusing on that simple reality we have realised that we need to bring in our
Lightwire’s Advisory Board
At Lightwire, we have been throwing a hell of a lot of time, effort and money into improving the business user experience, but recently we
Phasing in digital agreements
If you have been a client of Lightwire for some time you will be used to the process of receiving a PDF agreement, needing to
Fill out the form below, and your Lightwire Account Manager take you through illume and answer any questions you have about the portal.
26. No previous experience? You’re hired!
Good people are hard to find, so why limit your reach to people with industry specific experience? And have you thought about how to better
25. 4-Day Work Week
Introduction Is Elon Musk a giant tool? Can a 4 day work week work in the tech sector? Will Spain pass a law to force
24. NBN gets schooled
NZ’s UFB fibre rollout has set a standard that Australia’s NBN is miles from even getting close to. This week Richard Riley, Chief Customer Officer
23. The Dickhead Test
Introduction The DHT, or dickhead test, is an important part of any interview process. People buy from people, and you need to make sure your
22. Getting beaten up by the Dev team
Introduction Just because you have developers ready to work on new products or features doesn’t mean they should. Adding more products or features doesn’t equate
21. What Makes an Effective Leader
Introduction With skills shortages biting, it’s never been more critical for businesses to create pathways for emerging leaders. But what makes an effective leader? And
20. The Inflation Opportunity
Introduction In this period of rampant inflation, your margins will inevitably be eroded if you don’t raise your prices. Efficiency within your sales team and
19. Sales people are coin operated
Introduction Harriet Mellor runs Your Sales Co, a sales training company that works extensively in the tech sector. This week she joined Brendan to talk
18. A Shortage of Everything from People to Hardware
Introduction How can the nimble MSPs compete with the big companies when it comes to recruitment? And how does your company culture play an essential
17. Hyperfibre with Kurt Rodgers
Introduction Enable complete utilisation of the cloud by taking the breaks off your client WANs. Kurt Rodgers, Network Strategy Manager for Chorus, NZ’s largest fibre
16. What Teams Phone Lacks
Introduction Not sure whether Teams Phone is the fit for your clients? Wondering how to scope it? In this episode, Brendan & Nick walk through
15. How to differentiate your MSP with Nigel Moore
Introduction This is part 2 of the in-depth conversation between Brendan and Nigel from The Tech Tribe. Nigel shares his MSP Sales and Marketing experience
Teams Calling eBook
You’ll probably be familiar with modern workplace apps like Teams, so we will take it as a given that you know the basics, so we
Master illume Series (Q3 – FY2022)
Drive end user experiences and efficiencies with real time connectivity insights by becoming an illumenated master. Darryl Turner, built most of the platform and will help
COVID update across the carriers
Omicron has had a small impact on fibre carrier workforces across NZ. However, it’s important to keep in mind that the upstream carriers may, for
Hyperfibre Guide
Chorus were the first to announce and release it in 2020, Tuatahi First Fibre (TFF) followed a bit later, Enable launched it in 2021, and
Hyperfibre Tail Extensions
Earlier this month, Chorus NZ Limited announced it was expanding their Bitstream Tail Extension Service (TES) to include Hyperfibre from May 7. Our clients and partners will benefit
SMS Alerts in illume
You aren’t always checking your emails and some alerts are too important to miss. That’s why we’ve set up a way for you to manage
How to select the right voice partner?
Choosing the right voice supplier 3CX, Teams Calling, Dialpad, 8 x 8, Ringcentral, Mitel…there are dozens of Unified Communications solutions and voice platforms sold by
Unified Communications Platforms drive profitability
Unified Communications (UCaaS) platforms drive profitability. Well, good ones do… It all comes down to the features on offer and how well they are understood
3CX vs. RingCentral
A comparison of per user vs. per channel pricing If you are looking at purchasing a voice or unified communications solution, and trying to figure
3CX vs Asterisk
Businesses are expecting more from their phone systems than ever before, and this complexity is ushering in the end of Asterisk, and open source solutions
Integrating 3CX with Teams for calling
Since the full release of 3CX Version 18, Lightwire can support our customers who want to combine 3CX’s feature set, such as advanced call routing
Making NBN Installs Easy
Organising where the fibre will be installed can be a time-consuming job. Almost everyone in IT has a story about a ridiculous place in an office to which
