Lightwire Business Blog
Industry insights and commentary, latest Lightwire feature releases, and educational content to help you navigate the Australasian ICT landscape.
Most recent blog posts
3CX Version 18: Update 6 Incoming
Shortly 3CX will be releasing a new update, bringing in a number of new features, and a few changes to simplify some of the more
Teams Calling Configuration & Setup
The blog post gives you an overview of the steps required to successfully configure a Teams instance for use with Lightwire’s SIP services. Teams configuration
How to sell Teams Calling
Teams Phone has its strengths and weaknesses. Whether it is the right fit for your clients is going to come down to cost, functionality, reliability
How 3CX Drives Client Profitability
3CX is a UCaaS platform that drives profitability, and it does that for both you as an MSP and your clients. If the features on
How Teams Calling drives MSP profitability
Digital Transformation is the use of new, fast, and frequently changing digital technology to solve problems. It’s also about making smart choices. Our thinking is
Voice Ordering Tool
If you’re an MSP providing your clients with voice services, you want your wholesale provider to make it easy to order those services, and easy
Changes to illume login
We’re updating the Lightwire login flow to improve security and improve your experience while using the suite of Lightwire tools that can be found inside
3CX Reporting Functionality
When it comes to making sense of 3CX reports, there are two distinct types of reports, your standard call reporting and on-demand reports that can
What are voice channels?
We will try and keep this section as “un-salesy” and to the point as possible, but it is essential that you understand the difference between
Should you pick Teams Calling for clients?
If your client has simple requirements, you’re off to a good start. And by simple, we mean simple call flows and a basic IVR or
Demystifying 3CX Licensing
3CX Standard License, 3CX Pro License, 3CX Enterprise License, and now 3CX StartUP License – that’s a lot of licenses, but how do the license
Brown-out period 2022-2023
Local Fibre Companies (LFCs) will be implementing a level of change restriction on some parts of their networks environment over the 2022-23 Christmas holiday period.