Lightwire Resources

Industry insights and commentary, latest Lightwire feature releases, and educational content to help you navigate the Australasian ICT landscape.

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Lightwire Business Newsletter January 2024
Blog
Lightwire

Newsletter January 2024

Happy New Year, I hope you’ve had a great break over the holiday period! As we step into this fresh and promising year, the team

Read More »
public-holidays-2024
Blog
Lightwire

2024 Public Holidays (AU & NZ)

Chances are your clients will close their offices during public holidays.

This is an opportunity for MSP partners to provide extra value to their clients by setting up phone system diversions

Read More »
Introducing Self-Service DDI Management: Enhancement to self-service voice in our Partner Portal Illume
Blog
Nick Phillips

Self-Service DDI Management

In the rapidly evolving world of Managed Service Providers (MSPs), having control and flexibility over voice services is crucial. At Lightwire, we understand this need.

Read More »
Teams Phone licensing in 2024
Blog
Nick Phillips

Teams Phone Licensing in 2024

Welcome to the dynamic world of Microsoft Teams, where communication and collaboration converge seamlessly. As Teams continues to evolve, especially in its calling capabilities through

Read More »
Phone System Diversions
Blog
Richard White

Holiday Phone Diversions

Are your clients prepared for the upcoming holidays?

Chances are they’ll be adjusting their hours or closing.

Make sure that their phone system reflects these changes and diverts calls to the right place (voicemail, mobile, etc.)

Read More »
Voice provisioning for SIP Trunks, Teams Calling, and 3CX
Blog
Richard White

Voice Provisioning Process

When you’re moving your clients’ voice services over to Lightwire you don’t want any surprises. This blog post gives you insight into what happens during

Read More »
Newsletter oCTOBER 2023 Lightwire Business
Blog
Lightwire

Newsletter October 2023

This month saw some changes to our executive leadership team, with the appointment of Scott Raynel as the new CEO of Lightwire and the departure

Read More »
The Embargo / Brownout Period of 2023-2024
Blog
Lightwire

Embargo period 2023-2024

Local Fibre Companies (LFCs) will be implementing a level of change restriction on some parts of their networks environment over the 2023-24 Christmas holiday period.

Read More »
PLAYBOOK

nbn™ Playbook

NBN is Australia’s version of UltraFast Broadband (UFB) and it connects over 11 million premises nationwide. If you’re looking to target internet deals on both sides of the Tasman – you’ll need to understand NBN.

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B2B Internet services in NZ - guide for Australian Telco and MSPs

B2B Internet Services in NZ

Guide for Australian telcos & MSPs B2B Internet services in NZ Do you have clients with branch offices in NZ? Are you looking to target trans-Tasman deals? This guide will give you all the detail you need to make procurement easy across the ditch. No forms, no spam, no cold

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blog cover teams calling playbook

Teams Calling Playbook

Teams Calling playbook This isn’t a sales doc and you won’t find much in the way of pricing or sales pitches. However, you’ll learn what Teams Calling (also known as Teams Phone); What Teams Calling can and can’t do How to configure the Microsoft Environment How Teams Calling integrates with

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blog cover teams calling webinar

Teams Calling Webinar

Teams Calling Webinar Get to know Teams Calling and learn if it’s something for you and your organisation (or not) in this informal no obligations on-demand webinar. Watch Webinar What’s this webinar about? After watching the Teams Calling webinar below you’ll know all about; Teams Calling (with Direct Routing) Who

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illume resources

Managed Service Providers deliver user experiences that delight and drive efficiency for the client as well as their own profitability with illume. 

Every Lightwire partner has access to illume and this resource page helps you make the most of our customer portal, illume. 

Use the navigation menu below to navigate to items you want to learn more about or book a demo. 

illume How to videos

Scroll down to see the videos or navigate to the relevant video category by clicking on one of the items below.

Reporting Features

You can’t add value if you don’t know what’s going on. The reporting features in illume will arm you with real-time and historic data, so you can make informed decisions. 

Pulse features

Keep a “pulse” on your Lightwire services with this shareable dashboard that allows you to see the status of all your services in a blink of an eye. 

tickets

Create, read, and reply to support tickets right inside of illume. All your support tickets in one organised place – say goodbye to sorting through email chains. 

Finance Features

Features to reduce finance and admin overhead as possible for our clients from wholesale rebelling to activity statements – you can find it in illume. 

Admin Features

Get alerted on services, set up your account, and create new contacts or edit existing contacts. Here are the basics administrative features of illume. 

Introducing Self-Service DDI Management: Enhancement to self-service voice in our Partner Portal Illume
illume
Nick Phillips

Self-Service DDI Management

In the rapidly evolving world of Managed Service Providers (MSPs), having control and flexibility over voice services is crucial. At Lightwire, we understand this need.

Read More »
blog cover - notification settings-01
illume
Lightwire

Notification Settings

You can only add value if you know what’s happening with your clients’ services. That’s why you need timely and meaningful alerts that give you

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Voice ordering tool
illume
Lightwire

Voice Ordering Tool

If you’re an MSP providing your clients with voice services, you want your wholesale provider to make it easy to order those services, and easy

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illume homescreen
illume
Nick Phillips

illume homescreen

When you log into illume you’ll be greeted by the home screen. Here’s what your illume home screen might look like. From this view you

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illume login changes
illume
Nick Phillips

Changes to illume login

We’re updating the Lightwire login flow to improve security and improve your experience while using the suite of Lightwire tools that can be found inside

Read More »

Fill out the form below, and your Lightwire Account Manager take you through illume and answer any questions you have about the portal.

MSP-Marketing-Masterclass-with-Paul-Green_Insights-as-a-Service-63
Insights as a Service
Lightwire

63. MSP Marketing Masterclass

Join Brendan Ritchie and Paul Green from MSP Marketing as they delve into the nuances of modern marketing. Together they discuss the undeniable power of

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Mastering Tech Recruitment Key Strategies for MSP Leaders - Insights as a Service 62
Insights as a Service
Lightwire

62. Mastering Tech Recruitment

In this episode of Insights as a Service, Brendan is joined by Dean Ellis, recruitment manager at Beaumont People. From global Insights to local benefits,

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Profit in Pursuit of Purpose | Insights as a Service [60]
Insights as a Service
Lightwire

60. Profit in Pursuit of Purpose

In recent years, growing expectations from consumers and investors for better ESG (Environment, Social and Governance) practices have led businesses to shift towards models prioritising

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Episode 57 - Cyberwarfare - arry Greene
Insights as a Service
Lightwire

57. Cyberwarfare is here

In this era of state-sanctioned cyber warfare, Is your business approach to cybersecurity up to date? How can you keep your business and your clients,

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Decoding Pricing Strategies, M&A Insights, and Business Valuations | Insights as a Service [56]
Insights as a Service
Lightwire

56. Decoding Pricing Strategy

In this episode, Brendan is joined by Ryan Spillane, the CEO of 360 Consulting, an IT-focused advisory company. Together they tackle key topics essential for

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Picking a Niche: A Blueprint with Nigel Moore | Insights as a Service [55]
Insights as a Service
Lightwire

55. Picking a Niche

Nigel Moore runs ​The Tech Tribe an organisation with over 4,000 MSPs as members, so he knows a thing or two about how to successfully

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The Power of Peer Groups | Insights as a Service [54]
Insights as a Service
Lightwire

54. The Power of Peer Groups

Wayne Small, the CEO of SMBiT Professionals, joins Brendan to explore the challenges and opportunities in the MSP industry, with a specific focus on the

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MSP Meets AI - What are the opportunities for MSPs? | Insights as a Service episode 52
Insights as a Service
Lightwire

52. MSP meets AI

Today Brendan and Dave Sobel from MSP Radio are talking about one of the hottest topics in tech right now with a focus on ChatGPT

Read More »
Lightwire Business Newsletter January 2024
Blog
Lightwire

Newsletter January 2024

Happy New Year, I hope you’ve had a great break over the holiday period! As we step into this fresh and promising year, the team

Read More »
public-holidays-2024
Blog
Lightwire

2024 Public Holidays (AU & NZ)

Chances are your clients will close their offices during public holidays.

This is an opportunity for MSP partners to provide extra value to their clients by setting up phone system diversions

Read More »
Introducing Self-Service DDI Management: Enhancement to self-service voice in our Partner Portal Illume
Blog
Nick Phillips

Self-Service DDI Management

In the rapidly evolving world of Managed Service Providers (MSPs), having control and flexibility over voice services is crucial. At Lightwire, we understand this need.

Read More »
Teams Phone licensing in 2024
Blog
Nick Phillips

Teams Phone Licensing in 2024

Welcome to the dynamic world of Microsoft Teams, where communication and collaboration converge seamlessly. As Teams continues to evolve, especially in its calling capabilities through

Read More »
Phone System Diversions
Blog
Richard White

Holiday Phone Diversions

Are your clients prepared for the upcoming holidays?

Chances are they’ll be adjusting their hours or closing.

Make sure that their phone system reflects these changes and diverts calls to the right place (voicemail, mobile, etc.)

Read More »
Voice provisioning for SIP Trunks, Teams Calling, and 3CX
Blog
Richard White

Voice Provisioning Process

When you’re moving your clients’ voice services over to Lightwire you don’t want any surprises. This blog post gives you insight into what happens during

Read More »
Newsletter oCTOBER 2023 Lightwire Business
Blog
Lightwire

Newsletter October 2023

This month saw some changes to our executive leadership team, with the appointment of Scott Raynel as the new CEO of Lightwire and the departure

Read More »
The Embargo / Brownout Period of 2023-2024
Blog
Lightwire

Embargo period 2023-2024

Local Fibre Companies (LFCs) will be implementing a level of change restriction on some parts of their networks environment over the 2023-24 Christmas holiday period.

Read More »

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