Lightwire Resources

Industry insights and commentary, latest Lightwire feature releases, and educational content to help you navigate the Australasian ICT landscape.

Trending Resources

NBN Playbook - Australia's National Broadband Network Explained

NBN Playbook

NBN is Australia’s version of UltraFast Broadband (UFB) and it connects over 11 million premises nationwide. If you’re looking to target internet deals on both sides of the Tasman – you’ll need to understand NBN.

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Lightwire content vault

Resources

NBN Provisioning and what to expect - Lightwire Business
Blog
Nick Phillips

NBN Provisioning

Service Name New Monthly Charge (as of October 1st 2023) Faxmail $20 p/number p/month 500 Min mobile packs $59 p/month 1000 Min mobile packs $100

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NBN NTUs
Blog
Brendan Ritchie

NBN NTUs

The National Broadband Network (NBN) in Australia offers a range of different technologies under its Multi-Technology Mix (MTM) approach.  Each of these technologies uses a

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how to connect to nbn
Blog
Nick Phillips

How to connect to NBN

Becoming a Retail Service Provider (RSP) with direct access to the National Broadband Network (NBN) in Australia is a formidable task. It involves several crucial

Read More »
Newsletter August 2023 - Lightwire Business
Blog
Lightwire

Newsletter August 2023

Last month we further enhanced our connectivity and interconnect options for our growing partner base by moving into the new CDC Hyperscale Data Centre and the Vocus Albany Data (both located on NZ’s North Shore).

Read More »
NBN services to sell your clients
Blog
Nick Phillips

NBN Services to sell

In this blog post, we will get into specifics around Australia’s National Broadband Network (NBN) service speeds and SLAs you can provide to select for

Read More »
NBN point-to-point
Blog
Brendan Ritchie

NBN Point-to-Point Access

In the previous post, we have been talking about the TC4 access types, which is the predominant residential and SME deployment type. For readers used

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Profit in Pursuit of Purpose | Insights as a Service [60]
Podcast
Lightwire

60. Profit in Pursuit of Purpose

In recent years, growing expectations from consumers and investors for better ESG (Environment, Social and Governance) practices have led businesses to shift towards models prioritising

Read More »
NBN Playbook - Australia's National Broadband Network Explained

NBN Playbook

NBN is Australia’s version of UltraFast Broadband (UFB) and it connects over 11 million premises nationwide. If you’re looking to target internet deals on both sides of the Tasman – you’ll need to understand NBN.

Read More »
B2B Internet services in NZ - guide for Australian Telco and MSPs

B2B Internet Services in NZ

Guide for Australian telcos & MSPs B2B Internet services in NZ Do you have clients with branch offices in NZ? Are you looking to target trans-Tasman deals? This guide will give you all the detail you need to make procurement easy across the ditch. No forms, no spam, no cold

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blog cover teams calling playbook

Teams Calling Playbook

Teams Calling playbook This isn’t a sales doc and you won’t find much in the way of pricing or sales pitches. However, you’ll learn what Teams Calling (also known as Teams Phone); What Teams Calling can and can’t do How to configure the Microsoft Environment How Teams Calling integrates with

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blog cover teams calling webinar

Teams Calling Webinar

Teams Calling Webinar Get to know Teams Calling and learn if it’s something for you and your organisation (or not) in this informal no obligations on-demand webinar. Watch Webinar What’s this webinar about? After watching the Teams Calling webinar below you’ll know all about; Teams Calling (with Direct Routing) Who

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illume resources

Managed Service Providers deliver user experiences that delight and drive efficiency for the client as well as their own profitability with illume. 

Every Lightwire partner has access to illume and this resource page helps you make the most of our customer portal, illume. 

Use the navigation menu below to navigate to items you want to learn more about or book a demo. 

illume How to videos

Scroll down to see the videos or navigate to the relevant video category by clicking on one of the items below.

Reporting Features

You can’t add value if you don’t know what’s going on. The reporting features in illume will arm you with real-time and historic data, so you can make informed decisions. 

Pulse features

Keep a “pulse” on your Lightwire services with this shareable dashboard that allows you to see the status of all your services in a blink of an eye. 

tickets

Create, read, and reply to support tickets right inside of illume. All your support tickets in one organised place – say goodbye to sorting through email chains. 

Finance Features

Features to reduce finance and admin overhead as possible for our clients from wholesale rebelling to activity statements – you can find it in illume. 

Admin Features

Get alerted on services, set up your account, and create new contacts or edit existing contacts. Here are the basics administrative features of illume. 

blog cover - notification settings-01
illume
Lightwire

Notification Settings

You can only add value if you know what’s happening with your clients’ services. That’s why you need timely and meaningful alerts that give you

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Voice ordering tool
illume
Brendan Ritchie

Voice Ordering Tool

If you’re an MSP providing your clients with voice services, you want your wholesale provider to make it easy to order those services, and easy

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illume homescreen
illume
Nick Phillips

illume homescreen

When you log into illume you’ll be greeted by the home screen. Here’s what your illume home screen might look like. From this view you

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illume login changes
illume
Nick Phillips

Changes to illume login

We’re updating the Lightwire login flow to improve security and improve your experience while using the suite of Lightwire tools that can be found inside

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invoice summary export feature within illume
illume
Brendan Ritchie

Invoice Summary Export Feature

If you need to import your Lightwire invoices into a 3rd party billing or accounting platform, then this invoice summary export feature will make your

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Pulse dashboard blog
illume
Brendan Ritchie

Pulse Dashboard

We send an alert to you for any service that is down for more than 5 minutes. The questions is, after receiving one of these

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Fill out the form below, and your Lightwire Account Manager take you through illume and answer any questions you have about the portal.

MSP-Marketing-Masterclass-with-Paul-Green_Insights-as-a-Service-63
Insights as a Service
Lightwire

63. MSP Marketing Masterclass

Join Brendan Ritchie and Paul Green from MSP Marketing as they delve into the nuances of modern marketing. Together they discuss the undeniable power of

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Mastering Tech Recruitment Key Strategies for MSP Leaders - Insights as a Service 62
Insights as a Service
Lightwire

62. Mastering Tech Recruitment

In this episode of Insights as a Service, Brendan is joined by Dean Ellis, recruitment manager at Beaumont People. From global Insights to local benefits,

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Profit in Pursuit of Purpose | Insights as a Service [60]
Insights as a Service
Lightwire

60. Profit in Pursuit of Purpose

In recent years, growing expectations from consumers and investors for better ESG (Environment, Social and Governance) practices have led businesses to shift towards models prioritising

Read More »
Episode 57 - Cyberwarfare - arry Greene
Insights as a Service
Lightwire

57. Cyberwarfare is here

In this era of state-sanctioned cyber warfare, Is your business approach to cybersecurity up to date? How can you keep your business and your clients,

Read More »
Decoding Pricing Strategies, M&A Insights, and Business Valuations | Insights as a Service [56]
Insights as a Service
Lightwire

56. Decoding Pricing Strategy

In this episode, Brendan is joined by Ryan Spillane, the CEO of 360 Consulting, an IT-focused advisory company. Together they tackle key topics essential for

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Picking a Niche: A Blueprint with Nigel Moore | Insights as a Service [55]
Insights as a Service
Lightwire

55. Picking a Niche

Nigel Moore runs ​The Tech Tribe an organisation with over 4,000 MSPs as members, so he knows a thing or two about how to successfully

Read More »
The Power of Peer Groups | Insights as a Service [54]
Insights as a Service
Lightwire

54. The Power of Peer Groups

Wayne Small, the CEO of SMBiT Professionals, joins Brendan to explore the challenges and opportunities in the MSP industry, with a specific focus on the

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MSP Meets AI - What are the opportunities for MSPs? | Insights as a Service episode 52
Insights as a Service
Lightwire

52. MSP meets AI

Today Brendan and Dave Sobel from MSP Radio are talking about one of the hottest topics in tech right now with a focus on ChatGPT

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NBN Provisioning and what to expect - Lightwire Business
Blog
Nick Phillips

NBN Provisioning

Service Name New Monthly Charge (as of October 1st 2023) Faxmail $20 p/number p/month 500 Min mobile packs $59 p/month 1000 Min mobile packs $100

Read More »
NBN NTUs
Blog
Brendan Ritchie

NBN NTUs

The National Broadband Network (NBN) in Australia offers a range of different technologies under its Multi-Technology Mix (MTM) approach.  Each of these technologies uses a

Read More »
how to connect to nbn
Blog
Nick Phillips

How to connect to NBN

Becoming a Retail Service Provider (RSP) with direct access to the National Broadband Network (NBN) in Australia is a formidable task. It involves several crucial

Read More »
Newsletter August 2023 - Lightwire Business
Blog
Lightwire

Newsletter August 2023

Last month we further enhanced our connectivity and interconnect options for our growing partner base by moving into the new CDC Hyperscale Data Centre and the Vocus Albany Data (both located on NZ’s North Shore).

Read More »
NBN services to sell your clients
Blog
Nick Phillips

NBN Services to sell

In this blog post, we will get into specifics around Australia’s National Broadband Network (NBN) service speeds and SLAs you can provide to select for

Read More »
NBN point-to-point
Blog
Brendan Ritchie

NBN Point-to-Point Access

In the previous post, we have been talking about the TC4 access types, which is the predominant residential and SME deployment type. For readers used

Read More »
chorus HPA
Blog
Lars Asveld

Chorus High Priority Access

Chorus High Priority Access (HPA) promises to deliver what you love about point-to-point fibre products like Business Premium and HSNS fibre, but at a pocket-friendly

Read More »
NBN access types explained
Blog
Nick Phillips

NBN Access Types

The multitude of NBN variants in Australia exists because of the country’s diverse geographical and infrastructural conditions. When the NBN was initiated, it was planned

Read More »
Newsletter july 2023
Blog
Lightwire

Newsletter July 2023

We’re heading into a very exciting quarter as we launch a number of projects, carrier interconnects, and products to give you even more options when it comes to designing the perfect solution for your clients.

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