Lightwire Resources
Industry insights and commentary, latest Lightwire feature releases, and educational content to help you navigate the Australasian ICT landscape.
Trending Resources
B2B Internet in NZ
Guide for Australian MSPs and Telcos to make internet procurement across the ditch easy.
Teams Calling Playbook
The Teams Calling Playbook helps MSPs scope, design, provision, and support Teams Calling with Confidence.
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
Lightwire content vault
Resources
![Picking a Niche: A Blueprint with Nigel Moore | Insights as a Service [55]](https://www.lightwirebusiness.com/wp-content/uploads/2023/06/Nigel_Moore-Picking-a-Niche.png "Blog 150")
55. Picking a Niche
Nigel Moore runs The Tech Tribe an organisation with over 4,000 MSPs as members, so he knows a thing or two about how to successfully
Newsletter May 2023
May is as good as gone and we’re half way through the year, so it’s time for another monthly newsletter, which as always, is focused
Hyperfibre Provisioning
Hyperfibre Provisioning for new build Detail required to lodge order Similar to the new fibre build for UFB services, the following key pieces of information
![The Power of Peer Groups | Insights as a Service [54]](https://www.lightwirebusiness.com/wp-content/uploads/2023/05/Wayne-Small-01-768x432.png "Blog 156")
54. The Power of Peer Groups
Wayne Small, the CEO of SMBiT Professionals, joins Brendan to explore the challenges and opportunities in the MSP industry, with a specific focus on the
UFB Provisioning
The key takeaways from Ultrafast Broadband (UFB) provisioning: UFB orders with an existing ONT take roughly 48 hours to activate New UFB orders where an
![What are profitable MSPs paying? - with Peter Kujawa | Insights as a Service [53]](https://www.lightwirebusiness.com/wp-content/uploads/2023/05/Peter_Kujawa-03_New-01_50-768x432.png "Blog 160")
53. What are profitable MSPs paying?
The S-L Index 2023 Annual Compensation Report is out! And it is the focus of this week’s episode. Peter Kujawa, VP – of Service Leadership,
How to connect to NZ carriers
Connectivity Virtual Circuit (CVC) isn’t a thing in New Zealand Each major Carrier has a different way of going about things regarding what they offer
Newsletter April 2023
We’re taking a different approach to your newsletter this month as we want to share a bit about what makes Lightwire tick, the special sauce
NZ MVNO Market
Sadly, New Zealand does not have a thriving mobile virtual network operator market. Here is the approximate breakdown of mobile market share prior to the
52. MSP meets AI
Today Brendan and Dave Sobel from MSP Radio are talking about one of the hottest topics in tech right now with a focus on ChatGPT
ONTs deployed in New Zealand
Optical Network Terminals (ONTs) or Network Termination Units (NTUs) for our Australian friends are the devices that carriers terminate services with to present an Ethernet
Bitstream 2 services by carrier
Within the last year Chorus, the fibre company that provides Ultra Fast Fibre (UFB) across Auckland, Wellington, most of the South Island and many other
B2B Internet Services in NZ
Guide for Australian telcos & MSPs B2B Internet services in NZ Do you have clients with branch offices in NZ? Are you looking to target
Teams Calling Playbook
Teams Calling playbook This isn’t a sales doc and you won’t find much in the way of pricing or sales pitches. However, you’ll learn what
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
Teams Calling Webinar
Teams Calling Webinar Get to know Teams Calling and learn if it’s something for you and your organisation (or not) in this informal no obligations
illume resources
Managed Service Providers deliver user experiences that delight and drive efficiency for the client as well as their own profitability with illume.
Every Lightwire partner has access to illume and this resource page helps you make the most of our customer portal, illume.
Use the navigation menu below to navigate to items you want to learn more about or book a demo.
illume How to videos
Scroll down to see the videos or navigate to the relevant video category by clicking on one of the items below.
Reporting Features
You can’t add value if you don’t know what’s going on. The reporting features in illume will arm you with real-time and historic data, so you can make informed decisions.
Pulse features
Keep a “pulse” on your Lightwire services with this shareable dashboard that allows you to see the status of all your services in a blink of an eye.
tickets
Create, read, and reply to support tickets right inside of illume. All your support tickets in one organised place – say goodbye to sorting through email chains.
Finance Features
Features to reduce finance and admin overhead as possible for our clients from wholesale rebelling to activity statements – you can find it in illume.
Admin Features
Get alerted on services, set up your account, and create new contacts or edit existing contacts. Here are the basics administrative features of illume.
Notification Settings
You can only add value if you know what’s happening with your clients’ services. That’s why you need timely and meaningful alerts that give you
Voice Ordering Tool
If you’re an MSP providing your clients with voice services, you want your wholesale provider to make it easy to order those services, and easy
illume homescreen
When you log into illume you’ll be greeted by the home screen. Here’s what your illume home screen might look like. From this view you
Changes to illume login
We’re updating the Lightwire login flow to improve security and improve your experience while using the suite of Lightwire tools that can be found inside
Invoice Summary Export Feature
If you need to import your Lightwire invoices into a 3rd party billing or accounting platform, then this invoice summary export feature will make your
Pulse Dashboard
We send an alert to you for any service that is down for more than 5 minutes. The questions is, after receiving one of these
Fill out the form below, and your Lightwire Account Manager take you through illume and answer any questions you have about the portal.
55. Picking a Niche
Nigel Moore runs The Tech Tribe an organisation with over 4,000 MSPs as members, so he knows a thing or two about how to successfully
54. The Power of Peer Groups
Wayne Small, the CEO of SMBiT Professionals, joins Brendan to explore the challenges and opportunities in the MSP industry, with a specific focus on the
53. What are profitable MSPs paying?
The S-L Index 2023 Annual Compensation Report is out! And it is the focus of this week’s episode. Peter Kujawa, VP – of Service Leadership,
52. MSP meets AI
Today Brendan and Dave Sobel from MSP Radio are talking about one of the hottest topics in tech right now with a focus on ChatGPT
![The MSP Model Is Dead | Insights as a Service [51]](https://www.lightwirebusiness.com/wp-content/uploads/2023/04/James-Davis-1-768x432.png "Blog 198")
51. The MSP model is dead
James Davis, the Pax8 Academy Director, joins Brendan to chat about the changing MSP landscape. From the decline of the traditional MSP model to pricing
50. Marketing for MSPs
In this episode, Ally Bourke, marketing advisor and founder of The Launch Project, is here with Brendan to discuss the latest marketing trends and techniques
49. CFOs that enable growth
In this episode of the Insights as a Service podcast, Brendan is joined by David and Dinesh from the CFO Centre to uncover the secret
48. Unlock your MSP’s value
In this episode, Nathan Hutchison, Executive Coach from Pax8 is here with Brendan to uncover some of the main obstacles MSPs will face in 2023.
47. Stay Ahead of the Curve: MSP Security Landscape in 2023
Get ready for a fascinating conversation with John Milionis, Head of Channels and Alliances for ANZ at Zscaler! John joins Brendan for a discussion about
46. Profit Growth through Benchmarking and Operational Maturity
Peter Kujawa is the VP, Service Leadership & Technology Service Provider Evangelist with Service Leadership, a Connectwise company. He knows a thing or two about
45. Reviewing the Harvard Business School course
Brendan attended his first course at Harvard Business School last month and gives us his review of the experience in the first episode for 2023.
44. Starting a podcast for your business
Have you thought about starting a podcast for your business? Well, this week, we’ll give you a head start by telling you all about the
Newsletter May 2023
May is as good as gone and we’re half way through the year, so it’s time for another monthly newsletter, which as always, is focused
Hyperfibre Provisioning
Hyperfibre Provisioning for new build Detail required to lodge order Similar to the new fibre build for UFB services, the following key pieces of information
UFB Provisioning
The key takeaways from Ultrafast Broadband (UFB) provisioning: UFB orders with an existing ONT take roughly 48 hours to activate New UFB orders where an
How to connect to NZ carriers
Connectivity Virtual Circuit (CVC) isn’t a thing in New Zealand Each major Carrier has a different way of going about things regarding what they offer
Newsletter April 2023
We’re taking a different approach to your newsletter this month as we want to share a bit about what makes Lightwire tick, the special sauce
NZ MVNO Market
Sadly, New Zealand does not have a thriving mobile virtual network operator market. Here is the approximate breakdown of mobile market share prior to the
ONTs deployed in New Zealand
Optical Network Terminals (ONTs) or Network Termination Units (NTUs) for our Australian friends are the devices that carriers terminate services with to present an Ethernet
Bitstream 2 services by carrier
Within the last year Chorus, the fibre company that provides Ultra Fast Fibre (UFB) across Auckland, Wellington, most of the South Island and many other
Notification Settings
You can only add value if you know what’s happening with your clients’ services. That’s why you need timely and meaningful alerts that give you
Security Advisory: 3CX Desktop App
Updated 12/4/23 following announcements from 3CX. 3CX has confirmed a critical security issue with the 3CX Desktop Application in the Electron Windows app shipped in
Hyperfibre Need to Know
Chorus were the first to announce and release it in 2020, Tuatahi First Fibre (TFF) followed a bit later, and Enable launched it in 2021.
UFB Service Restoration Targets
Let’s break down the Service Restoration Targets. But first, I’ll say that all services sold by Lightwire have a Service Level Agreement (SLA) that applies
