Insights as a Service episode:

62. Mastering Tech Recruitment

62. Mastering Tech Recruitment

In this episode of Insights as a Service, Brendan is joined by Dean Ellis, recruitment manager at Beaumont People.

From global Insights to local benefits, they delve into the latest developments in technology recruitment.

Explore market trends, talk about security and career progression in smaller MSPs, tackle salary inflation, and gain insights on employee retention, skills assessment, and customer support.

They also discuss the concept of functional roles in tech and how to make the four-day workweek work in your business.


  • 00:00 – The Pitfalls of Chasing a Higher Paycheck
  • 04:55 – Salary Increases for Software Engineers
  • 09:39 – The Security Perception in Smaller MSPs
  • 14:24 – Promoting Unskilled Employees in MSPs
  • 19:09 – The Importance of Company Culture
  • 23:53 – The Impact of Offshoring on the Technology Sector in Australia
  • 28:31 – Specialization and Offshoring in the Tech Industry
  • 33:11 – Implementing a Four-Day WorkWeek
  • 37:48 – Ensuring Customer Satisfaction and Productivity
  • 42:30 – Measuring and Increasing Direction
  • 46:57 – Effective Communication with Customers
  • 51:37 – Value-Added Service and Building Sticky Relationships

This podcast is brought to you by Lightwire Business – the telco that compliments your MSP service offering instead of competing with it. Check out how you can add more revenue to your MSP with (white labelled) voice, data, and managed solutions at:

Recent Posts

2024 Public Holidays (AU & NZ)

Chances are your clients will close their offices during public holidays.

This is an opportunity for MSP partners to provide extra value to their clients by setting up phone system diversions

Read More »

Sign up for our Newsletter

Join over 2000+ customers who stay up to date with resources, articles, and sometimes controversial industry insights.