Meet illume
Real time data driven insights that create great end user experiences and drive efficiency and profitability for your business.
Access illume
Every Lightwire client and partner has access to illume. Use the button below to log into illume. Don’t have an account yet? Reach out to our sales team here.
Data driven insights
your client portal - illume
Illume provides real time and historical insights to ensure you have the data you need to drive the best outcomes for your business. The following features come as standard with all services, driving end user productivity…
- Circuit and transit utilisation real time view
- Voice channel utilisation history and alerting
- Network events notifications
- Real time service status and alerts
- Viewing and downloading of invoices and call logs
- Manage contacts and access
- View, create, and edit support tickets
- Comprehensive uptime, performance and capacity management reporting
Client led innovation
DRIVEN BY YOU
Business telecommunication services are becoming ever more commoditised, in order to differentiate ourselves, we need to do things differently. We actively work with our clients and partners through our advisory board format to take a client led approach to development. This unique approach ensures we are prioritising development of systems and platforms that meet the specific needs of our clients.
The result? Industry leading insights, quick access to critical data, and continual improvement.
Customisable dashboards
Everything that matters
at your fingertips
Make informed decisions easier with Pulse, a detailed and highly configurable dashboard. Get the insights you want to know about your clients in a blink of an eye.
Pulse helps your MSP to;
- Monitor different end user groupings with ease
- Provide real-time service status
- View service performance metrics such as latency & jitter
- Receive automated SMS and email alerts
- Inform network staff with the NOC Dashboard
- Share NOC dashboard view with other staff and management
