Lightwire Resources
Industry insights and commentary, latest Lightwire feature releases, and educational content to help you navigate the Australasian ICT landscape.
Trending Resources
NBN Playbook
NBN is Australia’s version of UltraFast Broadband (UFB) and it connects over 11 million premises nationwide. If you’re looking to target internet deals on both sides of the Tasman – you’ll need to understand NBN.
Teams Calling Playbook
The Teams Calling Playbook helps MSPs scope, design, provision, and support Teams Calling with Confidence.
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
Lightwire content vault
Resources
44. Starting a podcast for your business
Have you thought about starting a podcast for your business? Well, this week, we’ll give you a head start by telling you all about the
What are voice channels?
We will try and keep this section as “un-salesy” and to the point as possible, but it is essential that you understand the difference between
Should you pick Teams Calling for clients?
If your client has simple requirements, you’re off to a good start. And by simple, we mean simple call flows and a basic IVR or
Demystifying 3CX Licensing
3CX Standard License, 3CX Pro License, 3CX Enterprise License, and now 3CX StartUP License – that’s a lot of licenses, but how do the license
43. MSPs need to think differently about legal
MSPs that get their legal frameworks right minimise risk, drive profitability, and drive Enterprise value. Do you have the right agreements in place? How often
Brown-out period 2022-2023
Local Fibre Companies (LFCs) will be implementing a level of change restriction on some parts of their networks environment over the 2022-23 Christmas holiday period.
3CX Showstoppers
3CX is a brilliant unified comms solution packed with tonnes of features, but it’s not suitable for every business. Here is some detail on 3CX’s
3CX Features and what they mean
In order to be able to advise your clients on whether 3CX is right for their business, you are going to need to know what
42. A start-up done different
About 90% of start-ups fail, but what sets apart that successful 10%? Adam Ross co-founder of CloudOlive spills the beans on what it takes to
3CX Hosting Requirements
There are many ways to approach hosting for 3CX. You can run 3CX on a server in your client’s office, you can run it from
41. The Optus Hack – What it teaches us
By now we have all heard about the Optus hack, with around 10 million people’s data at risk and up to 2 million sensitive records
What is 3CX? Breakdown for MSPs
3CX is a unified communications platform, one that can be hosted on-prem or in the cloud, whether that be private or public. 3CX first emerged
NBN Playbook
NBN is Australia’s version of UltraFast Broadband (UFB) and it connects over 11 million premises nationwide. If you’re looking to target internet deals on both sides of the Tasman – you’ll need to understand NBN.
B2B Internet Services in NZ
Guide for Australian telcos & MSPs B2B Internet services in NZ Do you have clients with branch offices in NZ? Are you looking to target trans-Tasman deals? This guide will give you all the detail you need to make procurement easy across the ditch. No forms, no spam, no cold
Teams Calling Playbook
Teams Calling playbook This isn’t a sales doc and you won’t find much in the way of pricing or sales pitches. However, you’ll learn what Teams Calling (also known as Teams Phone); What Teams Calling can and can’t do How to configure the Microsoft Environment How Teams Calling integrates with
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
Teams Calling Webinar
Teams Calling Webinar Get to know Teams Calling and learn if it’s something for you and your organisation (or not) in this informal no obligations on-demand webinar. Watch Webinar What’s this webinar about? After watching the Teams Calling webinar below you’ll know all about; Teams Calling (with Direct Routing) Who
illume resources
Managed Service Providers deliver user experiences that delight and drive efficiency for the client as well as their own profitability with illume.
Every Lightwire partner has access to illume and this resource page helps you make the most of our customer portal, illume.
Use the navigation menu below to navigate to items you want to learn more about or book a demo.
illume How to videos
Scroll down to see the videos or navigate to the relevant video category by clicking on one of the items below.
Reporting Features
You can’t add value if you don’t know what’s going on. The reporting features in illume will arm you with real-time and historic data, so you can make informed decisions.
Pulse features
Keep a “pulse” on your Lightwire services with this shareable dashboard that allows you to see the status of all your services in a blink of an eye.
tickets
Create, read, and reply to support tickets right inside of illume. All your support tickets in one organised place – say goodbye to sorting through email chains.
Finance Features
Features to reduce finance and admin overhead as possible for our clients from wholesale rebelling to activity statements – you can find it in illume.
Admin Features
Get alerted on services, set up your account, and create new contacts or edit existing contacts. Here are the basics administrative features of illume.
Fill out the form below, and your Lightwire Account Manager take you through illume and answer any questions you have about the portal.
2. Getting your pricing right, big telco M&A news, and Mike Jenkins
A guide to setting the right price for MSP products/services, we run through who’s buying who in the telco world, and we have the 2nd
1. Growing a business from 2 to 200 in 8 years
In episode 1 of the “Insights as a Service” podcast, we cover key industry news, do a deep dive on the Australian Government backed purchase
How to select the right voice partner?
Choosing the right voice supplier 3CX, Teams Calling, Dialpad, 8 x 8, Ringcentral, Mitel…there are dozens of Unified Communications solutions and voice platforms sold by
Unified Communications Platforms drive profitability
Unified Communications (UCaaS) platforms drive profitability. Well, good ones do… It all comes down to the features on offer and how well they are understood
3CX vs. RingCentral
Trying to figure out what the best voice / unified communication solution is for your clients but feel overwhelmed by the features? In this blog
3CX vs Asterisk
Want to know which voice solution is better for your business to resell to your clients? You’ve got the option to go open source with
Integrating 3CX with Teams for calling
Since the full release of 3CX Version 18, Lightwire can support our customers who want to combine 3CX’s feature set, such as advanced call routing
Making NBN Installs Easy
Organising where the fibre will be installed can be a time-consuming job. Almost everyone in IT has a story about a ridiculous place in an office to which
1300/tollfree inbound added to unlimited AU plan
We are doubling down on the value offered by our per channel based unlimited voice plans for our Australian clients. We have been talking about
Lightwire is bringing the speed
Chorus, the fibre company that provides Ultra Fast Fibre (UFB) across Auckland, Wellington, most of the South Island and many other towns, has made some
The results are in
It’s the time of year we all look forward to, that’s right, the annual release of the draft Telecommunications Development Levy liability allocation determination is
Beginners Guide To Wholesale Voice
Picking the right wholesale voice solution and plan for your customer Teams Calling, 3CX Unified Communications, or SIP Trunking are all great products, and each
3CX V18 & Microsoft Teams – Best of both worlds?
The release of 3CX Version 18 brings with it a whole host of benefits, including user sync, calendar status sync and the highly anticipated Teams phone system integration. Let’s take a look at how the integration works and if it’s right
NBN Enterprise Ethernet
NBN Enterprise Ethernet is a fair dinkum alternative your traditional NBN TC4 or TC2 connection that give you the reliability, bandwidth and CIR to meet your businesses needs. To
