Lightwire Resources
Industry insights and commentary, latest Lightwire feature releases, and educational content to help you navigate the Australasian ICT landscape.
Trending Resources
Teams Calling Playbook
The Teams Calling Playbook helps MSPs scope, design, provision, and support Teams Calling with Confidence.
3CX Version 20 Upgrade
The upcoming 3CX Version 20 is around the corner. The Voice Team delved into the changes and summarised them for you.
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
Lightwire content vault
Resources
Newsletter April 2023
We’re taking a different approach to your newsletter this month as we want to share a bit about what makes Lightwire tick, the special sauce
NZ MVNO Market
Sadly, New Zealand does not have a thriving mobile virtual network operator market. Here is the approximate breakdown of mobile market share prior to the
52. MSP meets AI
Today Brendan and Dave Sobel from MSP Radio are talking about one of the hottest topics in tech right now with a focus on ChatGPT
ONTs deployed in New Zealand
Optical Network Terminals (ONTs) or Network Termination Units (NTUs) for our Australian friends are the devices that carriers terminate services with to present an Ethernet
Bitstream 2 services by carrier
Within the last year Chorus, the fibre company that provides Ultra Fast Fibre (UFB) across Auckland, Wellington, most of the South Island and many other
Notification Settings
You can only add value if you know what’s happening with your clients’ services. That’s why you need timely and meaningful alerts that give you
Security Advisory: 3CX Desktop App
Updated 12/4/23 following announcements from 3CX. 3CX has confirmed a critical security issue with the 3CX Desktop Application in the Electron Windows app shipped in
Hyperfibre Need to Know
Chorus were the first to announce and release it in 2020, Tuatahi First Fibre (TFF) followed a bit later, and Enable launched it in 2021.
UFB Service Restoration Targets
Let’s break down the Service Restoration Targets. But first, I’ll say that all services sold by Lightwire have a Service Level Agreement (SLA) that applies
![The MSP Model Is Dead | Insights as a Service [51]](https://www.lightwirebusiness.com/wp-content/uploads/2023/04/James-Davis-1-768x432.png "Blog 133")
51. The MSP model is dead
James Davis, the Pax8 Academy Director, joins Brendan to chat about the changing MSP landscape. From the decline of the traditional MSP model to pricing
UFB Service Types Explained
Each Carrier has a slightly different set of speed offerings in the business space nowadays, but the access steps those speeds are offered over have
What is UFB?
Ultra Fast Broadband (UFB) is the name of a program established in 2009 to manage the Government’s $1.5 billion investment in Ultra-Fast Broadband infrastructure. The
nbn™ Playbook
NBN is Australia’s version of UltraFast Broadband (UFB) and it connects over 11 million premises nationwide. If you’re looking to target internet deals on both sides of the Tasman – you’ll need to understand NBN.
B2B Internet Services in NZ
Guide for Australian telcos & MSPs B2B Internet services in NZ Do you have clients with branch offices in NZ? Are you looking to target trans-Tasman deals? This guide will give you all the detail you need to make procurement easy across the ditch. No forms, no spam, no cold
Teams Calling Playbook
Teams Calling playbook This isn’t a sales doc and you won’t find much in the way of pricing or sales pitches. However, you’ll learn what Teams Calling (also known as Teams Phone); What Teams Calling can and can’t do How to configure the Microsoft Environment How Teams Calling integrates with
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
Teams Calling Webinar
Teams Calling Webinar Get to know Teams Calling and learn if it’s something for you and your organisation (or not) in this informal no obligations on-demand webinar. Watch Webinar What’s this webinar about? After watching the Teams Calling webinar below you’ll know all about; Teams Calling (with Direct Routing) Who
illume resources
Managed Service Providers deliver user experiences that delight and drive efficiency for the client as well as their own profitability with illume.
Every Lightwire partner has access to illume and this resource page helps you make the most of our customer portal, illume.
Use the navigation menu below to navigate to items you want to learn more about or book a demo.
illume How to videos
Scroll down to see the videos or navigate to the relevant video category by clicking on one of the items below.
Reporting Features
You can’t add value if you don’t know what’s going on. The reporting features in illume will arm you with real-time and historic data, so you can make informed decisions.
Pulse features
Keep a “pulse” on your Lightwire services with this shareable dashboard that allows you to see the status of all your services in a blink of an eye.
tickets
Create, read, and reply to support tickets right inside of illume. All your support tickets in one organised place – say goodbye to sorting through email chains.
Finance Features
Features to reduce finance and admin overhead as possible for our clients from wholesale rebelling to activity statements – you can find it in illume.
Admin Features
Get alerted on services, set up your account, and create new contacts or edit existing contacts. Here are the basics administrative features of illume.
Fill out the form below, and your Lightwire Account Manager take you through illume and answer any questions you have about the portal.
15. How to differentiate your MSP with Nigel Moore
Introduction This is part 2 of the in-depth conversation between Brendan and Nigel from The Tech Tribe. Nigel shares his MSP Sales and Marketing experience
14. Empowering MSPs to grow with Nigel Moore
Introduction This week Brendan had a chat with Nigel Moore from The Tech Tribe! He has worked in a MSPs, owned one himself, and of
13. Is voice a good fit for MSPs?
Introduction Voice enables MSPs to limit churn and drive revenue, but it can also introduce complexity to provisioning, support and billing processes. In this episode
12. Get your pricing right with Ron Wood
Introduction Pricing and marketing are joined at the hip. Ron Wood runs Pricing Insight which, as the name suggests, helps some of Australia and NZ’s
11. Understanding 3CX
Introduction Join Brendan and Nick for a deep dive into the good, the bad, and the future of 3CX Unified Communications without the sales pitch.
10. Scaling up for a high value exit
Introduction Paul O’Dwyer knows what gets businesses ahead. He has used the Scaling Up frame work to orchestrate his own high value exit and to
9. When things go wrong
Introduction Nick and Brendan talk about the changes to Teams Calling, Microsoft price increases, what not to do when things go wrong, the power of
8. Agile for MSPs with Tim Philips
Introduction Have you heard of Agile but aren’t quite sure what it is or what it can do for your business? Tim Philips, an Agile
7. How NZ’s MSPs can prepare for Omicron
Introduction This week on Insights as a Service, Brendan is joined by Nick Phillips to discuss the impact Omicron has had on Australian businesses and
6. Does NPS tell us anything useful?
Introduction This week on Insights as a Service Nick and I are covering Telstra’s $2,5 million fine from the Australian Communications and Media Authority, NBN’s
5. Navigating NZ’s MSP space – insights and comparisons from the UK
Introduction This week on Insights of a Service we are joined by Markus McIver and Roman Paljk from Virtuoso where we talk about talent in
4. Why industry awards don’t matter
A $300 million merger that will make Telstra “sh*t bricks”, how not to do comparison pages, and we talk about why industry awards aren’t worth
Voice Ordering Tool
If you’re an MSP providing your clients with voice services, you want your wholesale provider to make it easy to order those services, and easy
Cyclone Gabrielle Impact on network connectivity & installations
The devastating weather of the past few days, with the mass power outages, localised flooding, landslips, and road closures caused by the severe wind and
3CX Version 18: Update 6 Incoming
Groups 3CX has had the ability to group up users for some time, but Update 6 is supercharging that ability. Previously the group functionality was
Teams Calling Configuration & Setup
The blog post gives you an overview of the steps required to successfully configure a Teams instance for use with Lightwire’s SIP services. Teams configuration
How to sell Teams Calling
Teams Phone has its strengths and weaknesses. Whether it is the right fit for your clients is going to come down to cost, functionality, reliability
How 3CX Drives Client Profitability
3CX is a UCaaS platform that drives profitability, and it does that for both you as an MSP and your clients. If the features on
Teams Calling Playbook
The Teams Calling Playbook helps MSPs scope, design, provision, and support Teams Calling with Confidence.
How Teams Calling drives MSP profitability
Digital Transformation is the use of new, fast, and frequently changing digital technology to solve problems. It’s also about making smart choices. Our thinking is
Changes to illume login
We’re updating the Lightwire login flow to improve security and improve your experience while using the suite of Lightwire tools that can be found inside
3CX Reporting Functionality
When it comes to making sense of 3CX reports, there are two distinct types of reports, your standard call reporting and on-demand reports that can
What are voice channels?
We will try and keep this section as “un-salesy” and to the point as possible, but it is essential that you understand the difference between
Should you pick Teams Calling for clients?
If your client has simple requirements, you’re off to a good start. And by simple, we mean simple call flows and a basic IVR or
