Lightwire Resources

Industry insights and commentary, latest Lightwire feature releases, and educational content to help you navigate the Australasian ICT landscape.

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blog cover - notification settings-01
illume
Lightwire

Notification Settings

You can only add value if you know what’s happening with your clients’ services. That’s why you need timely and meaningful alerts that give you

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Hyperfibre 101 - Everything you need to know about Hyperfibre
Blog
Nick Phillips

Hyperfibre Need to Know

Chorus were the first to announce and release it in 2020, Tuatahi First Fibre (TFF) followed a bit later, and Enable launched it in 2021.

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UFB service restoration targets
Blog
Nick Phillips

UFB Service Restoration Targets

Let’s break down the Service Restoration Targets. But first, I’ll say that all services sold by Lightwire have a Service Level Agreement (SLA) that applies

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The MSP Model Is Dead | Insights as a Service [51]
Podcast
Lightwire

51. The MSP model is dead

James Davis, the Pax8 Academy Director, joins Brendan to chat about the changing MSP landscape. From the decline of the traditional MSP model to pricing

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Different UFB service types explained
Blog
Lightwire

UFB Service Types Explained

Each Carrier has a slightly different set of speed offerings in the business space nowadays, but the access steps those speeds are offered over have

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What is ufb - new zealand's ultra fast broadband explained
Blog
Lightwire

What is UFB?

Ultra Fast Broadband (UFB) is the name of a program established in 2009 to manage the Government’s $1.5 billion investment in Ultra-Fast Broadband infrastructure. The

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Marketing for MSPs | Insights as a Service episode 50
Podcast
Lightwire

50. Marketing for MSPs

In this episode, Ally Bourke, marketing advisor and founder of The Launch Project, is here with Brendan to discuss the latest marketing trends and techniques

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Voice ordering tool
Blog
Lightwire

Voice Ordering Tool

If you’re an MSP providing your clients with voice services, you want your wholesale provider to make it easy to order those services, and easy

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NBN Playbook - Australia's National Broadband Network Explained

NBN Playbook

NBN is Australia’s version of UltraFast Broadband (UFB) and it connects over 11 million premises nationwide. If you’re looking to target internet deals on both sides of the Tasman – you’ll need to understand NBN.

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B2B Internet services in NZ - guide for Australian Telco and MSPs

B2B Internet Services in NZ

Guide for Australian telcos & MSPs B2B Internet services in NZ Do you have clients with branch offices in NZ? Are you looking to target trans-Tasman deals? This guide will give you all the detail you need to make procurement easy across the ditch. No forms, no spam, no cold

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blog cover teams calling playbook

Teams Calling Playbook

Teams Calling playbook This isn’t a sales doc and you won’t find much in the way of pricing or sales pitches. However, you’ll learn what Teams Calling (also known as Teams Phone); What Teams Calling can and can’t do How to configure the Microsoft Environment How Teams Calling integrates with

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blog cover teams calling webinar

Teams Calling Webinar

Teams Calling Webinar Get to know Teams Calling and learn if it’s something for you and your organisation (or not) in this informal no obligations on-demand webinar. Watch Webinar What’s this webinar about? After watching the Teams Calling webinar below you’ll know all about; Teams Calling (with Direct Routing) Who

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illume resources

Managed Service Providers deliver user experiences that delight and drive efficiency for the client as well as their own profitability with illume. 

Every Lightwire partner has access to illume and this resource page helps you make the most of our customer portal, illume. 

Use the navigation menu below to navigate to items you want to learn more about or book a demo. 

illume How to videos

Scroll down to see the videos or navigate to the relevant video category by clicking on one of the items below.

Reporting Features

You can’t add value if you don’t know what’s going on. The reporting features in illume will arm you with real-time and historic data, so you can make informed decisions. 

Pulse features

Keep a “pulse” on your Lightwire services with this shareable dashboard that allows you to see the status of all your services in a blink of an eye. 

tickets

Create, read, and reply to support tickets right inside of illume. All your support tickets in one organised place – say goodbye to sorting through email chains. 

Finance Features

Features to reduce finance and admin overhead as possible for our clients from wholesale rebelling to activity statements – you can find it in illume. 

Admin Features

Get alerted on services, set up your account, and create new contacts or edit existing contacts. Here are the basics administrative features of illume. 

Fill out the form below, and your Lightwire Account Manager take you through illume and answer any questions you have about the portal.

Episode 13 - Voice a good fit for MSPs
Insights as a Service
Lightwire

13. Is voice a good fit for MSPs?

Introduction Voice enables MSPs to limit churn and drive revenue, but it can also introduce complexity to provisioning, support and billing processes. In this episode

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Episode 11 - Understanding 3CX
Insights as a Service
Lightwire

11. Understanding 3CX

Introduction Join Brendan and Nick for a deep dive into the good, the bad, and the future of 3CX Unified Communications without the sales pitch.

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Episode 9 - when things go wrong
Insights as a Service
Lightwire

9. When things go wrong

Introduction Nick and Brendan talk about the changes to Teams Calling, Microsoft price increases, what not to do when things go wrong, the power of

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Episode 6 - NPS
Insights as a Service
Lightwire

6. Does NPS tell us anything useful?

Introduction This week on Insights as a Service Nick and I are covering Telstra’s $2,5 million fine from the Australian Communications and Media Authority, NBN’s

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How to sell Teams Calling, a guide for MSPs
Blog
Nick Phillips

How to sell Teams Calling

Teams Phone has its strengths and weaknesses. Whether it is the right fit for your clients is going to come down to cost, functionality, reliability

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illume login changes
Blog
Nick Phillips

Changes to illume login

We’re updating the Lightwire login flow to improve security and improve your experience while using the suite of Lightwire tools that can be found inside

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3cx reporting functionality
Blog
Nick Phillips

3CX Reporting Functionality

When it comes to making sense of 3CX reports, there are two distinct types of reports, your standard call reporting and on-demand reports that can

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What are voice channels and how to scope them
Blog
Nick Phillips

What are voice channels?

We will try and keep this section as “un-salesy” and to the point as possible, but it is essential that you understand the difference between

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demystifying 3cx licenses
Blog
Lightwire

Demystifying 3CX Licensing

3CX Standard License, 3CX Pro License, 3CX Enterprise License, and now 3CX StartUP License – that’s a lot of licenses, but how do the license

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LFC Brownout 2022-23
Blog
Lightwire

Brown-out period 2022-2023

Local Fibre Companies (LFCs) will be implementing a level of change restriction on some parts of their networks environment over the 2022-23 Christmas holiday period.

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3CX showstoppers - limitations of 3CX that MSPs need to know
Blog
Lightwire

3CX Showstoppers

3CX is a brilliant unified comms solution packed with tonnes of features, but it’s not suitable for every business. Here is some detail on 3CX’s

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