Insights as a Service episode:

9. When things go wrong

9. When things go wrong

Introduction

Nick and Brendan talk about the changes to Teams Calling, Microsoft price increases, what not to do when things go wrong, the power of retrospectives, and why Lightwire built a big red button.

Timestamps:

  • 0:00 How not to do IT status and outage updates
  • 7:00 3 Tips to better protect your IT or MSP business
  • 8:50 All you need to know about Teams Phone
  • 12:00 Inflation and the importance of IT pricing strategy
  • 17:20 MSPs and the nonsense of registering deals
  • 19:40 Creating educational marketing content in IT
  • 23:30 Quality assurance when scaling

Recent Posts

50. Marketing for MSPs

In this episode, Ally Bourke, marketing advisor and founder of The Launch Project, is here with Brendan to discuss the latest marketing trends and techniques

Read More »

Voice Ordering Tool

If you’re an MSP providing your clients with voice services, you want your wholesale provider to make it easy to order those services, and easy

Read More »

illume highlight

Sign up for our Newsletter

Join over 2000+ customers who stay up to date with resources, articles, and sometimes controversial industry insights.