Nick and Brendan talk about the changes to Teams Calling, Microsoft price increases, what not to do when things go wrong, the power of retrospectives, and why Lightwire built a big red button.

Timestamps:

• 0:00 How not to do IT status and outage updates
• 7:00 3 Tips to better protect your IT or MSP business
• 8:50 All you need to know about Teams Phone
• 12:00 Inflation and the importance of IT pricing strategy
• 17:20 MSPs and the nonsense of registering deals
• 19:40 Creating educational marketing content in IT
• 23:30 Quality assurance when scaling