Lightwire Resources

Industry insights and commentary, latest Lightwire feature releases, and educational content to help you navigate the Australasian ICT landscape.

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internet services metrics report
Blog
Nick Phillips

Internet Services Metrics Report

Low performance services can be quickly identified with our latest customer facing value add feature that will allow customers to access jitter and latency reporting

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Hyperfibre in christchurch cbd-01
Blog
Nick Phillips

Hyperfibre comes to Christchurch

Enable, the local fibre company providing wholesale (Ultra-Fast Broadband) UFB services in Christchurch, has this month announced that it will be introducing Hyperfibre products on

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wholesale billing simplified blog cover
Blog
Lightwire

Wholesale billing simplified

Voice services such as Teams Calling and 3CX present a fantastic opportunity for Managed Services Providers to add revenue.  You can create a profitable revenue

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mobile minute alerting - new feature from Lightwire
Blog
Nick Phillips

Mobile Minute Alerting

The latest feature to be added to illume for voice customers on bundled plans with 3CX, Teams Calling via Direct Routing, and SIP Trunking is

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illume - password setup
Blog
Lars Asveld

illume Password Setup

illume adds a ton of value to your experience with Lightwire. Whatever your position within your business, there are features within illume that are specifically

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NBN Playbook - Australia's National Broadband Network Explained

NBN Playbook

NBN is Australia’s version of UltraFast Broadband (UFB) and it connects over 11 million premises nationwide. If you’re looking to target internet deals on both sides of the Tasman – you’ll need to understand NBN.

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B2B Internet services in NZ - guide for Australian Telco and MSPs

B2B Internet Services in NZ

Guide for Australian telcos & MSPs B2B Internet services in NZ Do you have clients with branch offices in NZ? Are you looking to target trans-Tasman deals? This guide will give you all the detail you need to make procurement easy across the ditch. No forms, no spam, no cold

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blog cover teams calling playbook

Teams Calling Playbook

Teams Calling playbook This isn’t a sales doc and you won’t find much in the way of pricing or sales pitches. However, you’ll learn what Teams Calling (also known as Teams Phone); What Teams Calling can and can’t do How to configure the Microsoft Environment How Teams Calling integrates with

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blog cover teams calling webinar

Teams Calling Webinar

Teams Calling Webinar Get to know Teams Calling and learn if it’s something for you and your organisation (or not) in this informal no obligations on-demand webinar. Watch Webinar What’s this webinar about? After watching the Teams Calling webinar below you’ll know all about; Teams Calling (with Direct Routing) Who

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illume resources

Managed Service Providers deliver user experiences that delight and drive efficiency for the client as well as their own profitability with illume. 

Every Lightwire partner has access to illume and this resource page helps you make the most of our customer portal, illume. 

Use the navigation menu below to navigate to items you want to learn more about or book a demo. 

illume How to videos

Scroll down to see the videos or navigate to the relevant video category by clicking on one of the items below.

Reporting Features

You can’t add value if you don’t know what’s going on. The reporting features in illume will arm you with real-time and historic data, so you can make informed decisions. 

Pulse features

Keep a “pulse” on your Lightwire services with this shareable dashboard that allows you to see the status of all your services in a blink of an eye. 

tickets

Create, read, and reply to support tickets right inside of illume. All your support tickets in one organised place – say goodbye to sorting through email chains. 

Finance Features

Features to reduce finance and admin overhead as possible for our clients from wholesale rebelling to activity statements – you can find it in illume. 

Admin Features

Get alerted on services, set up your account, and create new contacts or edit existing contacts. Here are the basics administrative features of illume. 

Fill out the form below, and your Lightwire Account Manager take you through illume and answer any questions you have about the portal.

internet services
Blog
Lightwire

The Hyperfibre ONT

The Hyperfibre ONT, it’s a router too! With the release of Chorus’ Hyperfibre service, a new ONT (Optical Network Terminal) with a 10G port and

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Chorus Hyperfibre
Blog
Lightwire

Hyperfibre from Chorus

Well, that was one hell of an announcement… Details of Chorus’ news can be seen here but in short, they have released two new fibre

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Lightwire planting trees with Ata Rangi
Blog
Lightwire

Planting project update

Each month I post social media content about how many trees/plants Lightwire has planted, but this month I wanted to actually show some clear examples

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