Lightwire Resources
Industry insights and commentary, latest Lightwire feature releases, and educational content to help you navigate the Australasian ICT landscape.
Trending Resources
Teams Calling Playbook
The Teams Calling Playbook helps MSPs scope, design, provision, and support Teams Calling with Confidence.
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
3CX Version 20 Upgrade
The upcoming 3CX Version 20 is around the corner. The Voice Team delved into the changes and summarised them for you.
Lightwire content vault
Resources
Lightwire brings Teams Calling to the USA
It has been a big 12 months for us at Lightwire, and last quarter saw another first for us – our first network build outside
Internet Services Uptime Report
Historical reporting of uptime per service over 7 days, 30 days or 12 months. Allows you to view all services in a single and assess
Internet Services Metrics Report
Low performance services can be quickly identified with our latest customer facing value add feature that will allow customers to access jitter and latency reporting
Hyperfibre comes to Christchurch
Enable, the local fibre company providing wholesale (Ultra-Fast Broadband) UFB services in Christchurch, has this month announced that it will be introducing Hyperfibre products on
Wholesale billing simplified
Voice services such as Teams Calling and 3CX present a fantastic opportunity for Managed Services Providers to add revenue. You can create a profitable revenue
Mobile Minute Alerting
The latest feature to be added to illume for voice customers on bundled plans with 3CX, Teams Calling via Direct Routing, and SIP Trunking is
Circuit Utilisation Report
How do you know when you should increase or upgrade the bandwidth of your connection? To answer that and give you some guidance on best
Lightwire’s Business NPS for 2021
We sent out two key surveys in the first half of this year, the first was to gain feedback on our performance in the rural sector,
Telcos vs MSPs – The line is blurring
Kordia’s recent acquisition of Base2, a managed IT, network, and security solutions company based in Auckland has shone a spotlight on how difficult it is becoming
Great customer experience starts with great people
Lightwire’s success is built off the efforts of fantastic people, we understand that and have a range of initiatives in place to ensure that we
illume Password Setup
illume adds a ton of value to your experience with Lightwire. Whatever your position within your business, there are features within illume that are specifically
What happens when things go wrong
Let’s talk about what happens when things go wrong. Regardless of which internet service provider (ISP) you are with, at some point in time you
nbn™ Playbook
NBN is Australia s version of UltraFast Broadband UFB and it connects over 11 million premises nationwide If you re looking to target internet deals on both sides of the Tasman you ll need to understand NBN
B2B Internet Services in NZ
Guide for Australian telcos & MSPs B2B Internet services in NZ Do you have clients with branch offices in NZ? Are you looking to target trans-Tasman deals? This guide will give you all the detail you need to make procurement easy across the ditch. No forms, no spam, no cold
Teams Calling Playbook
Teams Calling playbook This isn’t a sales doc and you won’t find much in the way of pricing or sales pitches. However, you’ll learn what Teams Calling (also known as Teams Phone); What Teams Calling can and can’t do How to configure the Microsoft Environment How Teams Calling integrates with
The 3CX Playbook
The Playbook your team needs to scope design sell provision and support self hosted 3CX
Teams Calling Webinar
Teams Calling Webinar Get to know Teams Calling and learn if it’s something for you and your organisation (or not) in this informal no obligations on-demand webinar. Watch Webinar What’s this webinar about? After watching the Teams Calling webinar below you’ll know all about; Teams Calling (with Direct Routing) Who
illume resources
Managed Service Providers deliver user experiences that delight and drive efficiency for the client as well as their own profitability with illume.
Every Lightwire partner has access to illume and this resource page helps you make the most of our customer portal, illume.
Use the navigation menu below to navigate to items you want to learn more about or book a demo.
illume How to videos
Scroll down to see the videos or navigate to the relevant video category by clicking on one of the items below.
Reporting Features
You can’t add value if you don’t know what’s going on. The reporting features in illume will arm you with real-time and historic data, so you can make informed decisions.
Pulse features
Keep a “pulse” on your Lightwire services with this shareable dashboard that allows you to see the status of all your services in a blink of an eye.
tickets
Create, read, and reply to support tickets right inside of illume. All your support tickets in one organised place – say goodbye to sorting through email chains.
Finance Features
Features to reduce finance and admin overhead as possible for our clients from wholesale rebelling to activity statements – you can find it in illume.
Admin Features
Get alerted on services, set up your account, and create new contacts or edit existing contacts. Here are the basics administrative features of illume.
Fill out the form below, and your Lightwire Account Manager take you through illume and answer any questions you have about the portal.
The Hyperfibre ONT
The Hyperfibre ONT, it’s a router too! With the release of Chorus’ Hyperfibre service, a new ONT (Optical Network Terminal) with a 10G port and
Business improvements by our Clients
Without our customers, we don’t exist. Pretty obvious I know, but through focusing on that simple reality we have realised that we need to bring in our
The Hidden Costs of Hyperfibre
Stupidly fast fibre is almost here, but there is a catch… Chorus, Enable and UltraFast Fibre have all announced plans to soon release the next
ISP Peering Issues with Google
A number of ISPs had trouble with Google last week, but not Lightwire. Why? Last Friday a number of New Zealand and Australian ISPs experienced
The only 3CX preferred partner on both sides of the Tasman
We are always looking at ways to add additional value for our clients. In order to add extra value, it made sense to expand on
Lightwire’s Advisory Board
At Lightwire, we have been throwing a hell of a lot of time, effort and money into improving the business user experience, but recently we
Hyperfibre from Chorus
Well, that was one hell of an announcement… Details of Chorus’ news can be seen here but in short, they have released two new fibre
Lightwire to plant 22,500 trees
I am delighted to say that Lightwire has taken its partnership with Ata Rangi Pastoral further with an announcement that we will fund the planting
Why did we move 3CX services to AWS?
Since early 2017 Lightwire has been hosting 3CX instances on our geographically distributed servers, our private cloud if you will. We have been running with
Which UFB fibre connection is right for me and my customers?
Let’s face it, everyone wants the fastest fibre for the lowest price and expect it to never have any issues. But that’s not the world we live in. If you’re looking at Ulta Fast Broadband (UFB)
Let’s talk about offshoring
A couple of things have piqued my interest in offshoring this week, the first being that Fonterra is going to ditch Datacom in favour of
Planting project update
Each month I post social media content about how many trees/plants Lightwire has planted, but this month I wanted to actually show some clear examples
