Lightwire Resource Centre
Industry insights and commentary, latest Lightwire feature releases, and educational content to help you navigate the Australasian ICT landscape
Trending Resources
Teams Calling Playbook
Teams Calling playbook This isn’t a sales doc and you won’t find much in the way of pricing or sales pitches. However, you’ll learn what
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
Teams Calling Webinar
Teams Calling Webinar Get to know Teams Calling in this informal, no obligations on-demand webinar. Watch Webinar What’s this webinar about? After watching the Teams
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Blog posts
Jabra Evolve Series Certified For MS Teams
Great news for Jabra Evolve headset owners that use Microsoft Teams. You’ll be pleased to know that you can now bring Teams to the foreground
Voice Channel Utilisation Graphs
Know exactly how many simultaneous calls you’re making with the new Channel Utilisation graphs in illume – use objective data analysis to control costs and
Wholesale vs Channel – What to be?
Choosing whether you should be a wholesaler or a channel partner can be hard. The answer is not always as straightforward as we would like
How TMG’s Wholesale partnership improves health outcomes
At Lightwire we’re always looking to learn from our customers, using insights into their operations to help shape our platforms and offerings. To that end,
Combining AU & NZ Minutes
In the third quarter of 2020, Lightwire has released three great voice product initiatives. The first was unlimited calling on a per channel basis. The
Lightwire Organisational Changes
Lightwire Business kicked off four years ago as a lean experiment. In the video below I talk though how the success of the Lightwire Business
Panel Discussion: Hyperfibre
Jeremy Nees, The Instillery’s Chief Operation Officer joined myself and Nick for a quick discussion on Hyperfibre which offers insanely fast speeds at great price
Wholesale Rebilling for Voice Services
See and set your own voice rates based on call types and/or destination prefixes inside our customer portal, illume. New Feature: Wholesale Rebilling for Voice
Hyperfibre Rollout
Keeping track of Hyperfibre rollout shouldn’t be difficult. We combined Chorus’ & Ultrafast Fibre’s (UFF) hyperfibre rollout plans into one easily readable A4. Enable confirmed
14-Day Free Teams Calling Trial
Free 14 day Teams Trial offer, explained by Brendan (and Fang). If you’re thinking of getting started on the most cost-effective channel based approach to
3CX Contact Centre Features
If you’re considering upgrading your Contact Centre or Service Desks phone system, look no further. In our latest video, Brendan & Nick discuss 3CX‘s Contact
What is SIP ALG and how to disable it
Due to the COVID-19 many people opt to take their desk phones with them in order to work remotely. It is highly recommend to disable