Teams Calling Configuration & Setup
The blog post gives you an overview of the steps required to successfully configure a Teams instance for use with Lightwire’s SIP services. Teams configuration happens in three parts, core tenancy setup of the phone system, the per-user configuration and then the setup for Auto Attendants and Calling Queues. Here we provide all the detail […]
How to sell Teams Calling
Teams Phone has its strengths and weaknesses. Whether it is the right fit for your clients is going to come down to cost, functionality, reliability and how it aligns with your other service offerings as a wholesaler. As an MSP, the best way to approach voice, and we’re paraphrasing the famous Marie Kondo here – […]
Teams Calling Playbook
The Teams Calling Playbook helps MSPs scope, design, provision, and support Teams Calling with Confidence.
How Teams Calling drives MSP profitability
Digital Transformation is the use of new, fast, and frequently changing digital technology to solve problems. It’s also about making smart choices. Our thinking is that our partners know the Microsoft suite better than we ever will, so we’re treating Microsoft Teams like any other third-party PBX. We provide the Session Border Controllers that integrate […]
What are voice channels?
We will try and keep this section as “un-salesy” and to the point as possible, but it is essential that you understand the difference between per-user and per-channel purchasing models for the SIP component of voice services like 3CX, Teams Calling, and Zoom Phone. Let’s start with the two industry-standard pricing models for pricing voice […]
Should you pick Teams Calling for clients?
If your client has simple requirements, you’re off to a good start. And by simple, we mean simple call flows and a basic IVR or auto-attendant (which are the same thing). If you’re looking at a unified solution for your client, Teams Phone has you covered, and if the time of day rules on your […]
Which voice solution is right for you?
Picking the right voice solution Teams Calling, 3CX Unified Communications, or SIP Trunking are all great products, and each has its own strengths and weaknesses. Choosing which one is the best fit is going to come down to cost, functionality, reliability and ultimately how it aligns with your end-users workflow. To help you pick the […]
Integrating 3CX with Teams for calling
Since the full release of 3CX Version 18, Lightwire can support our customers who want to combine 3CX’s feature set, such as advanced call routing and reporting functionality, with their existing Microsoft Teams deployment. To put it simply: 3CX can send calls into Microsoft Teams, and your Teams users can make calls to the public […]
3CX V18 & Microsoft Teams – Best of both worlds?
The release of 3CX Version 18 brings with it a whole host of benefits, including user sync, calendar status sync and the highly anticipated Teams phone system integration. Let’s take a look at how the integration works and if it’s right for your business. 3CX vs Teams Calling One of the most common, and important, conversations we have with our customers is around which voice system is best suited to their […]
Teams Calling and 3CX – per channel billing
When it comes to pricing for voice services there are two key models: Per user pricing Per channel pricing Lightwire runs with per channel, and this blog is going to tell you why that results in a lower cost and more scalable solution for businesses. Let’s start with definitions… The per user model assigns a […]