Lightwire Resources
Industry insights and commentary, latest Lightwire feature releases, and educational content to help you navigate the Australasian ICT landscape.
Trending Resources
B2B Internet in NZ
Guide for Australian MSPs and Telcos to make internet procurement across the ditch easy.
Teams Calling Playbook
The Teams Calling Playbook helps MSPs scope, design, provision, and support Teams Calling with Confidence.
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
Lightwire content vault
Resources
Tail extensions and shrinking networks
There is a sneaky rumour doing the rounds that Ultra-Fast Fibre is readying itself to follow in the footsteps of Chorus and introduce tail extensions
Fibre to 190 additional NZ towns with UFB2+
Last week, New Zealand’s Communications Ministers, Simon Bridges, announced “UFB2+”, $130 million in additional funding to expand the UFB rollout into towns not previously in
Is price less important to rural internet users?
At this year’s Fieldays (the Southern hemisphere’s largest agricultural event) we took the opportunity to talk to our customers about their rural internet experience. We
Do regulatory changes to copper services matter?
Simon Bridges, NZ Minster for Communications, recently announced changes to the way copper services will be regulated from 2020. Key points in this release were:
Fixed wireless vs 4G in the NZ market
The aim of this post is to compare the basic features and benefits of 4G and fixed wireless in the context of the NZ rural
Staff benefits and how to keep them aligned
Lightwire is growing rapidly. Three months ago we were a team of about 30 or so, with all of the team based out of our
Chorus launches UFB tail extensions
August 2015. The distant past. A time when no one really believed Trump would be president, and McCaw was still playing rugby (*sheds a tear,
Undersea cables getting less dull
As supply continues to outstrip demand with new projects surging ahead, undersea cable operators are starting to look for ways, other than dropping their price,
B2B Internet Services in NZ
Guide for Australian telcos & MSPs B2B Internet services in NZ Do you have clients with branch offices in NZ? Are you looking to target
Teams Calling Playbook
Teams Calling playbook This isn’t a sales doc and you won’t find much in the way of pricing or sales pitches. However, you’ll learn what
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
Teams Calling Webinar
Teams Calling Webinar Get to know Teams Calling and learn if it’s something for you and your organisation (or not) in this informal no obligations
illume resources
Managed Service Providers deliver user experiences that delight and drive efficiency for the client as well as their own profitability with illume.
Every Lightwire partner has access to illume and this resource page helps you make the most of our customer portal, illume.
Use the navigation menu below to navigate to items you want to learn more about or book a demo.
illume How to videos
Scroll down to see the videos or navigate to the relevant video category by clicking on one of the items below.
Reporting Features
You can’t add value if you don’t know what’s going on. The reporting features in illume will arm you with real-time and historic data, so you can make informed decisions.
Pulse features
Keep a “pulse” on your Lightwire services with this shareable dashboard that allows you to see the status of all your services in a blink of an eye.
tickets
Create, read, and reply to support tickets right inside of illume. All your support tickets in one organised place – say goodbye to sorting through email chains.
Finance Features
Features to reduce finance and admin overhead as possible for our clients from wholesale rebelling to activity statements – you can find it in illume.
Admin Features
Get alerted on services, set up your account, and create new contacts or edit existing contacts. Here are the basics administrative features of illume.
Fill out the form below, and your Lightwire Account Manager take you through illume and answer any questions you have about the portal.
