How Teams Calling drives MSP profitability

how teams calling drives MSP profitability

Digital Transformation is the use of new, fast, and frequently changing digital technology to solve problems. It’s also about making smart choices. Our thinking is that our partners know the Microsoft suite better than we ever will, so we’re treating Microsoft Teams like any other third-party PBX. We provide the Session Border Controllers that integrate […]

Changes to illume login

illume login changes

We’re updating the Lightwire login flow to improve security and improve your experience while using the suite of Lightwire tools that can be found inside the partner portal, illume. What’s changing? Logging into illume is now handled through the id.lightwire.co domain. Here’s what the login screen will look like in the new login flow (nothing ground […]

3CX Reporting Functionality

3cx reporting functionality

When it comes to making sense of 3CX reports, there are two distinct types of reports, your standard call reporting and on-demand reports that can be retrieved or configured to send via email on schedule you set.  3CX Reports available Click on any of the items below to take you to the revelent report User […]

What are voice channels?

What are voice channels and how to scope them

We will try and keep this section as “un-salesy” and to the point as possible, but it is essential that you understand the difference between per-user and per-channel purchasing models for the SIP component of voice services like 3CX, Teams Calling, and Zoom Phone. Let’s start with the two industry-standard pricing models for pricing voice […]

Should you pick Teams Calling for clients?

Should you pick teams calling for your MSP clients?

If your client has simple requirements, you’re off to a good start. And by simple, we mean simple call flows and a basic IVR or auto-attendant (which are the same thing). Check out the diagram in the resource section that explains in more depth. If you’re looking at a unified solution for your client, Teams […]

3CX Features and what they mean

3CX features and what they mean

In order to be able to advise your clients on whether 3CX is right for their business, you are going to need to know what it can do. List of 3CX Features Here is a comprehensive list of 3CX features. Click on any of the features below to find out what they mean in real […]

3CX Hosting Requirements

3CX Hosting Requirements

There are many ways to approach hosting for 3CX. You can run 3CX on a server in your client’s office, you can run it from a private cloud, a public cloud, and 3CX now offers a “Self Host” option in most countries as well. In this blog post, we’ll look at the various ways you […]

The 3CX Playbook

The 3CX playbook - Lightwire Business

The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.

Which voice solution is right for you?

Pick the right voice solution

Picking the right voice solution Teams Calling, 3CX Unified Communications, or SIP Trunking are all great products, and each has its own strengths and weaknesses. Choosing which one is the best fit is going to come down to cost, functionality, reliability and ultimately how it aligns with your end-users workflow. To help you pick the […]

Teams Calling eBook

Teams Phone eBook

You’ll probably be familiar with modern workplace apps like Teams, so we will take it as a given that you know the basics, so we will skip the high-level detail. So instead, we will spend a large portion of this eBook diving into the technical detail so you can feel comfortable provisioning and managing a […]