SMS Alerts in illume

SMS alerts in illume

You aren’t always checking your emails and some alerts are too important to miss. That’s why we’ve set up a way for you to manage alert settings on a per-service basis. This means that you can now choose to receive SMS alerts for important events on business-critical services. Check out the video below to learn […]

How to select the right voice partner?

how to select the right voice partner

Choosing the right voice supplier 3CX, Teams Calling, Dialpad, 8 x 8, Ringcentral, Mitel…there are dozens of Unified Communications solutions and voice platforms sold by hundreds of suppliers, so how can you be sure that you are selecting the best platform from the best provider? Voice procurement isn’t a one-time transaction, it is an ongoing […]

Unified Communications Platforms drive profitability

driving profitability with unified comms

Unified Communications (UCaaS) platforms drive profitability. Well, good ones do… It all comes down to the features on offer and how well they are understood and utilised by you and your team. In this article I am going to run through how a good Unified Communications solution, e.g. 3CX or Teams Calling with Direct Routing, […]

3CX vs. RingCentral

3cx or ringcentral

A comparison of per user vs. per channel pricing If you are looking at purchasing a voice or unified communications solution, and trying to figure out whether you should be opting to pay based on how many team members you have or how many concurrent calls you need the system to handle, this post is […]

3CX vs Asterisk

3cx or asterisk

Businesses are expecting more from their phone systems than ever before, and this complexity is ushering in the end of Asterisk, and open source solutions (OSS) generally. Streamlined integration Gone are the days where voice mail to email was a fancy extra and requirements were limited to call forwards and time of day diverts. Time […]

Integrating 3CX with Teams for calling

Since the full release of 3CX Version 18, Lightwire can support our customers who want to combine 3CX’s feature set, such as advanced call routing and reporting functionality, with their existing Microsoft Teams deployment. To put it simply: 3CX can send calls into Microsoft Teams, and your Teams users can make calls to the public […]

1300/tollfree inbound added to unlimited AU plan


We are doubling down on the value offered by our per channel based unlimited voice plans for our Australian clients. We have been talking about the savings gained through our per channel pricing model for a long time now, how it scales far more effectively than a per user approach. Well, now we have further […]

3CX V18 & Microsoft Teams – Best of both worlds?

The release of 3CX Version 18 brings with it a whole host of benefits, including user sync, calendar status sync and the highly anticipated Teams phone system integration.   Let’s take a look at how the integration works and if it’s right for your business.  3CX vs Teams Calling One of the most common, and important, conversations we have with our customers is around which voice system is best suited to their […]

Teams Calling and 3CX – per channel billing

how per channel voice pricing saves you money

When it comes to pricing for voice services there are two key models: Per user pricing Per channel pricing Lightwire runs with per channel, and this blog is going to tell you why that results in a lower cost and more scalable solution for businesses. Let’s start with definitions… The per user model assigns a […]

Lightwire brings Teams Calling to the USA

Lightwire brings teams calling to the usa

It has been a big 12 months for us at Lightwire, and last quarter saw another first for us – our first network build outside of Australia and New Zealand. Last financial year saw us add a number of enterprise clients to our books, many of which have teams based in countries outside of Australasia. […]