Voice Ordering Tool
If you’re an MSP providing your clients with voice services, you want your wholesale provider to make it easy to order those services, and easy to bill for them. We’ve already solved the billing part through our rebilling tool and integration with Datagate, and now we have made the ordering part super easy as well. […]
How to sell Teams Calling
Teams Phone has its strengths and weaknesses. Whether it is the right fit for your clients is going to come down to cost, functionality, reliability and how it aligns with your other service offerings as a wholesaler. As an MSP, the best way to approach voice, and we’re paraphrasing the famous Marie Kondo here – […]
Teams Calling Playbook
The Teams Calling Playbook helps MSPs scope, design, provision, and support Teams Calling with Confidence.
How Teams Calling drives MSP profitability
Digital Transformation is the use of new, fast, and frequently changing digital technology to solve problems. It’s also about making smart choices. Our thinking is that our partners know the Microsoft suite better than we ever will, so we’re treating Microsoft Teams like any other third-party PBX. We provide the Session Border Controllers that integrate […]
What are voice channels?
We will try and keep this section as “un-salesy” and to the point as possible, but it is essential that you understand the difference between per-user and per-channel purchasing models for the SIP component of voice services like 3CX, Teams Calling, and Zoom Phone. Let’s start with the two industry-standard pricing models for pricing voice […]
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
Which voice solution is right for you?
Picking the right voice solution Teams Calling, 3CX Unified Communications, or SIP Trunking are all great products, and each has its own strengths and weaknesses. Choosing which one is the best fit is going to come down to cost, functionality, reliability and ultimately how it aligns with your end-users workflow. To help you pick the […]
SMS Alerts in illume
You aren’t always checking your emails and some alerts are too important to miss. That’s why we’ve set up a way for you to manage alert settings on a per-service basis. This means that you can now choose to receive SMS alerts for important events on business-critical services. Check out the video below to learn […]
How to select the right voice partner?
Choosing the right voice supplier 3CX, Teams Calling, Dialpad, 8 x 8, Ringcentral, Mitel…there are dozens of Unified Communications solutions and voice platforms sold by hundreds of suppliers, so how can you be sure that you are selecting the best platform from the best provider? Voice procurement isn’t a one-time transaction, it is an ongoing […]
Unified Communications Platforms drive profitability
Unified Communications (UCaaS) platforms drive profitability. Well, good ones do… It all comes down to the features on offer and how well they are understood and utilised by you and your team. In this article I am going to run through how a good Unified Communications solution, e.g. 3CX or Teams Calling with Direct Routing, […]