Lightwire Resource Centre
Industry insights and commentary, latest Lightwire feature releases, and educational content to help you navigate the Australasian ICT landscape
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Teams Calling Playbook
Teams Calling playbook This isn’t a sales doc and you won’t find much in the way of pricing or sales pitches. However, you’ll learn what
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
Teams Calling Webinar
Teams Calling Webinar Get to know Teams Calling in this informal, no obligations on-demand webinar. Watch Webinar What’s this webinar about? After watching the Teams
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Changes to illume login
We’re updating the Lightwire login flow to improve security and improve your experience while using the suite of Lightwire tools that can be found inside
3CX Reporting Functionality
When it comes to making sense of 3CX reports, there are two distinct types of reports, your standard call reporting and on-demand reports that can
44. Starting a podcast for your business
Have you thought about starting a podcast for your business? Well, this week, we’ll give you a head start by telling you all about the
What are voice channels?
We will try and keep this section as “un-salesy” and to the point as possible, but it is essential that you understand the difference between
Should you pick Teams Calling for clients?
If your client has simple requirements, you’re off to a good start. And by simple, we mean simple call flows and a basic IVR or
Demystifying 3CX Licensing
3CX Standard License, 3CX Pro License, 3CX Enterprise License, and now 3CX StartUP License – that’s a lot of licenses, but how do the license
43. MSPs need to think differently about legal
MSPs that get their legal frameworks right minimise risk, drive profitability, and drive Enterprise value. Do you have the right agreements in place? How often
Brown-out period 2022-2023
Local Fibre Companies (LFCs) will be implementing a level of change restriction on some parts of their networks environment over the 2022-23 Christmas holiday period.
3CX Showstoppers
3CX is a brilliant unified comms solution packed with tonnes of features, but it’s not suitable for every business. Here is some detail on 3CX’s
3CX Features and what they mean
In order to be able to advise your clients on whether 3CX is right for their business, you are going to need to know what
42. A start-up done different
About 90% of start-ups fail, but what sets apart that successful 10%? Adam Ross co-founder of CloudOlive spills the beans on what it takes to
3CX Hosting Requirements
There are many ways to approach hosting for 3CX. You can run 3CX on a server in your client’s office, you can run it from