NBN (TC4 & Enterprise Ethernet)
When it comes to NBN, Australia’s national broadband network, services are not created equal. While the availability of NBN services is increasing exponentially, the form and capabilities of these services varies widely.
NBN for Enterprise
Is performance your primary driver? Do you derive value on the basis of what connectivity allows your team to achieve? If so, NBN Enterprise Ethernet (NBN EE) is going to tick all the boxes.
NBN EE is a fibre to the premise (FTTP) product, providing 3 classes of service (CoS) options, ranging from best effort to 100% committed.
With a service level agreement providing clear performance metrics and superior support and restoration targets, this service is designed to provide greater levels of uptime and overall performance for business critical applications.
Service insights and alerting
Illume, our customer portal, pairs nicely with NBN EE to provide granular real-time and historical insights into service performance and utilisation to allow for easy capacity management and forecasting.
Our customer portal, illume, is a key factor in our ability to provide the best possible connectivity experience. Standard features include:
NBN EE Support
All Lightwire internet and WAN services are provided with 24/7 automatic outage alerts and ticket creation, but we rely on services like NBN EE that allow us to lodge support tickets 24/7 in order to really deliver value from our support model.
The enhanced support offered by NBN for Enterprise Ethernet services ensures that faults raised to us are resolved faster, regardless of the time of day.
NBN FOR SMEs
TC4 is a residential/SME class of service designed to provide best effort asymmetrical speeds up to 100Mbps download and 40Mbps upload. Ideal for use in locations with small teams and a lack of bandwidth hungry applications in use, or where price is the primary driver.
Unfortunately, with carrier support only provided between 8 am and 5 pm by default, our ability to restore services where the fault is due to a carrier issue is limited to within those hours.
Variation in access types
NBN TC4 can be delivered via a range of access methods, with the type in use determining the type of router you need to deploy (or have us provide for you).
Here are the most common access types:
In cases where FTTC or FTTN is in use, it is important to pay attention to the pre-qual results to see what the maximum attainable speed is at an address as it often varies.