Are your clients prepared for the upcoming holidays?
Chances are they’ll be adjusting their hours or closing.
Make sure that their phone system reflects these changes and diverts calls to the right place (voicemail, mobile, etc.)
If Lightwire hosts your clients’ PBX(s) we can do this free of charge.
Open a ticket via illume or send an email to firstname.lastname@example.org with the following detail:
- Account name and number
- Date and time you would like calls diverted
- Date and time you would like calls returned to normal
- Diversion destination (voicemail, mobile, etc)
If you require a special recorded message to be played, please include the audio file with your email as these cannot be recorded by Lightwire staff.
Send through your request as soon as possible to ensure that your clients’ diversions are in place for the public holiday.