3CX Phone System

What is 3CX Unified Communications and how can it benefit your clients?

What is 3CX?

The 3CX phone system delivers a complete unified communications solution which can be integrated with your Office 365, CRM and ERP systems. 

In normal terms, it’s a feature rich voice solution that has all the features you’ve come to expect from a phone system and more. 

3CX is easy to use by even your most tech adverse users as a softphone mobile app or as a traditional desk phone. 

3cx phone system management console

Enterprise Grade

Softphone apps and a web-based client work seamlessly together for unbeatable connectivity and mobility.

Users can make and receive calls, view the presence of colleagues, schedule conferences, take part in a web meeting, transfer calls and more.

Scalable on-the-fly

With 3CX, you don’t have to determine how many users or mailboxes you require on day one.

As your business grows or changes, your 3CX phone system can change with it. New location? No problem. Moving? No worries. Employees working remotely? It’s easy.

Instant Live Chat

The 3CX chat function enables you to send and receive messages to colleagues, customers, and web visitors.

Engage with your client base on their preferred channel whether that’s over a call, a chat, or video call.

Remote made easy

With 3CX, remote workers will be able to make interoffice phone calls for free and customers can reach out to them at a lower charge.

The PBX phone system also eliminates licensing and billing on a per extension basis.

Enjoy mobility with 3CX

3CX enables your mobile phone to function as your office phone. Take calls on your “office” phone wherever you are using 4G or Wi-Fi.

  • Take your office phone everywhere with the 3CX Android and iOS app.
  • Collaborate with colleagues on the go via instant messaging without relying on third party apps or systems.
  • Free calls between extensions & video conferencing reduces costs for remote workers.
3cx mobility
3CX call recording

Integrates with business tools

3CX seamlessly integrates with popular business applications, including CRM software, email clients, and more, streamlining communication and boosting productivity.

  • 3CX integrates with popular CRM software, enabling users to make calls and access customer information from within the CRM interface.
  • Users can initiate calls, view call history, and listen to voicemail messages within their preferred email client.
  • Make calls with a single click by integrating with business tools, eliminating the need for manual dialing.

Advanced Call Handling

3CX provides advanced call handling features such as call routing, auto-attendant, call queuing, and other call management tools, enhancing productivity and improving customer service.

  • 3CX intelligently routes calls to the right department or person based on your predefined rules. 
  • Customise automated greetings and menu options to efficiently direct incoming calls with auto attendant.
  • Manage high call volumes effectively with call queuing, providing estimated wait times to callers.
Wholesale Internet Services with fast support

3CX Hosting Options to suit your needs

Self hosted 3CX

Take full control over your 3CX phone system, including deployment, maintenance, and updates, ensuring it aligns with specific requirements and security protocols.

Your telco provider (hopefully us) provides the SIP Trunks and you handle the 3CX environment.

Managed Hosted 3CX

Reduce technical burden, and get your 3CX environment hosted by Lightwire. With a team of certified advanced 3CX engineers handling the phone system you can rest easy knowing your clients are in good hands

Availability, reliability, security and compliance are guaranteed. 

Self Hosted 3CX Playbook

The Lightwire voice engineers and advanced certified 3CX engineers put together the ultimate playbook that your MSP team needs to scope, design, sell, provision, and support self hosted 3CX.

No forms, no spam, no cold calls – the 3CX Playbook is 100% free.

3CX Pricing

With 3CX you pay for how many simultaneous virtual phone lines you want to use instead of how many users you want to connect.

By sharing phone lines all users can make and receive calls while using 3CX.

This pricing model makes uptake and running costs significantly lower, especially for enterprise entities. 

We don’t publish pricing because, under the Lightwire wholesale model, you set the pricing for your end clients. 

Per user vs per channel for voice

Trusted by businesses across Australia & New Zealand

Case Study

Baby koalas, fighting kangaroos, and 3CX, what's the connection?

3CX Instances built
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insights with illume

Voice analytics

Know exactly what’s going on with your voice service from call volume to how many simultaneous calls you’re making.

Illume, our customer portal transforms voice data into actionable information, so you can make informed decisions regarding voice services.

Risk Free Trial

The 3CX 14-day trial is on an already in production instance, so it’s like any other 3CX we host, but we just add those who want to test to it. It’s already set up to do Australia and New Zealand calling.

You’ll have 14 days to try 3CX, no contracts and totally risk free. We will set you up with test extensions and temporary numbers.

We will be in touch before your trial period ends to see how your experience has been and what you would like to do next. Your 3CX service will stop automatically after the trial ends, so if you don’t like it, you won’t have to do anything. Simple as that.

You can upgrade your 3CX license at any time during your contract term after purchase, but downgrades aren’t possible until term expiry, so best to err on the side of caution and increase channels as required.

Not for the trial, but if you choose to proceed with a purchase, we have a minimum term of 12 months, and lower pricing on 24 and 36 month terms.

Get started with a Risk Free Trial

Fill out the form below and our team will be in touch within 8 business hours.

Choose a better way to get your clients connected

Request Full 3CX Ratecard

One of our 3CXperts will reply with the full 3CX ratecard within 1 business day after receiving your information.