What is Teams Calling?

Microsoft Teams is a unified communication and collaboration platform that combines workplace chat, video meetings, file storage, and application integration.

Lightwire enabled Teams Calling completes Microsoft Teams by adding high quality calling functionality to and from the public phone network, directly from the Teams application. It gives you the functionality of a traditional Business Phone System (PBX) with call-handling functions like call hold, transfer, forwarding and voicemail all in the cloud, but without the actual PBX.

Check Teams Calling Pricing

How Teams Calling Works

How Teams Calling Works
Microsoft has developed a way for Teams to be used as a fully-fledged business phone system (PBX). This solution is called Teams Direct Routing, which works by combining the Teams system to the world using two key elements: a Session Border Controller and SIP Trunks.
Lightwire has deployed this solution to allow you to connect your Teams instance to the world via our existing VoIP Platform.

Why Businesses Choose Microsoft Teams Calling

Unified Collaboration Experience

Teams allows you to bring all your technology, tools, and voice solutions in one place.

Modern Workforce Ready

Boost productivity for your people with a true collaboration hub they can access with any Teams enabled device, anywhere, and anytime.

Future Proof & Piece of Mind

Teams with calling enabled is flexible and easy to set up, scale, use, manage and secure.

Desk phone in the cloud

Empower your people to work more effectively when and where they need to by enabling them to make calls to landlines or mobiles within Microsoft Teams with Lightwire enabled Teams Calling.

  • Simplify calling – One business number lets you make and receive local, long-distance, mobile, audio or video calls through Microsoft Teams.
  • Full voice functionality – Get all traditional PBX call-handling functions like call hold, transfer, forwarding and voicemail all in the cloud.
  • Present a professional image – Reinforce your brand by enabling staff to use their existing business landline number whether in the office or on the road.
  • Enjoy freedom – Whether you prefer a deskphone, a mobile phone, or a headset plugged in your computer with Lightwire enabled Teams calling you can receive calls or call anywhere, anytime on your preferred device.

How much more freedom can you and your mobile workforce enjoy if you aren’t fixed to your office landline?

And if you ever need help?

We have a friendly team of certified voice engineers available 24/7 to give you hands-on support.

Ease of Use

Boost productivity by combining voice calling and productivity apps in one workspace with Teams and calling enabled by Lightwire. Plus there’s no need to learn a new tool or have different ones for calling if everything you need is inside Teams.

  • Clean and simple interface – making phone calls has never been easier
  • Calling integrates flawlessly with Teams – no weird third party add-ons required
  • A unified workspace for desktop and mobile
  • Familiar Microsoft tools – the Lightwire Calling function builds upon that intuitive knowledge

What would an easy to use platform that increases collaboration, mobility, and enhanced calling capabilities mean for your organisation?

3CX or Teams Calling?

Not all voice solutions are created equal, and we want to make sure you have the right tools for your business.

Microsoft Teams has an intuitive and user-friendly environment; even the most tech-adverse people can easily collaborate and use full telephony functionality within Teams. However, if your business has stringent requirements such as call recording, complex call flows and call centre functionality, to name a few 3CX is likely a better fit.

Microsoft is pouring a lot of resources into Teams, which makes us believe that over time the features sets will start to converge but for now, if you are a small to medium-sized business that doesn’t require advanced calling features and just wants a collaborative space that has calling functionality added to it, then Teams calling might be the perfect option for you.

If you need help working through functionality requirements, give us call and we can point you in the right direction

Check out 3CXCheck out Teams Calling pricing

The Lightwire Voice Advantage

Lightwire Business is a premium provider of voice solutions. As a preferred platinum provider for one of the world’s biggest VOIP solution, 3CX, we know how to build robust and reliable calling solutions for Australian and New Zealand businesses.

We are passionate about providing quality solutions that connect organisations with the world. With a quality solution, comes quality local support.

Have a question?

Give us a call on AU: 1300 016 678 or NZ: 0800 534 567

We’re here to help! Contact our friendly team of experts and we’ll answer any questions you might

How much is not taking action costing you?

Considering the cost of traditional phone systems or legacy VOIP solutions where you pay per user, the costs of doing nothing could be much more than doing something about it.

Get 14 Day Free Trial

or let’s chat over the phone on AU: 1300 016 678 or NZ: 0800 534 567

With Teams Calling you can say goodbye to;

Lost opportunities due to connection issues and/or outages

Wasting time educating staff how to use complex voice solutions

Paying for multiple tools to fill communication gaps

Migration and Deployment

We give you to the power to make your own decisions – enabling you to configure and assign users as you please. Lightwire sees Microsoft Teams as a 3rd party PBX and as such does not get involved in the configuration on the Microsoft side.

If you need assistance deploying Teams calling, the Lightwire Partner network is here to help. We can provide you with a list of local partners that can assist you with your deployment of Microsoft Teams and Microsoft Licencing Requirements.

Have a question?

Give us a call on AU: 1300 016 678 or NZ: 0800 534 567

We’re here to help! Contact our friendly team of experts and we’ll answer any questions you might

Desk Phones for Teams Calling

Just because you don’t need desk phones anymore, doesn’t mean you should not be using one. Some staff will still want a desk phone, therefore we’ve sourced some Microsoft Teams certified phones to make this move easy for everyone.

Teams certified desk and conferencing phones allow a seamless Microsoft Teams experience for all participants on calls and conferences, as well as support increased collaboration and productivity.

As with all of our managed hardware solutions, any faulty units are replaced next business day.

Yealink T58A – Teams

Outright purchase $490.00
Managed hardware:
Monthly charge $33.00
Setup charge $20.00

Yealink T56A – Teams

Outright purchase $449.00
Managed hardware:
Monthly charge $29.00
Setup charge $20.00

Yealink T55A – Teams

Outright purchase $339.00
Managed hardware:
Monthly charge $19.00
Setup charge $20.00

Yealink VP59 – Teams

Outright purchase $849.00
Managed hardware:
Monthly charge $59.00
Setup charge $20.00

Yealink CP960 – Teams

Outright purchase $849.00
Managed hardware:
Monthly charge $59.00
Setup charge $20.00

Yealink CP960 – Teams Wireless Microphone

Outright purchase $1099.00
Managed hardware:
Monthly charge $79.00
Setup charge $20.00

Managed pricing based on a 24 month term. All prices excludes GST.

Want to start calling with Teams?

Sign up for the 14-day riskfree Teams Calling trial so you can judge the performance for yourself.

Microsoft Teams Calling Pricing

Pricing based on a 24 month term.
Microsoft licensing is not included.

5 Line bundle

SIP lines/channels5
DDIs (phone numbers)Up to 5
Local minutes6000
National minutes2000
Mobile minutes50
Monthly fixed charge$49
Setup charge$50
Porting charge$15 p/number

 

10 Line Bundle

SIP lines/channels10
DDIs (phone numbers)Up to 10
Local minutes12000
National minutes5000
Mobile minutes100
Monthly fixed charge$119
Setup charge$50
Porting charge$15 p/number

 

20 Line Bundle

SIP lines/channels20
DDIs (phone numbers)Up to 20
Local minutes25000
National minutes10000
Mobile minutes200
Monthly fixed charge$295
Setup charge$50
Porting charge$10 p/number

Need more lines/channels?

If you need more than 20 channels, you can add lines in increments of 10 to the 20 channel bundle. 

Additional lines10
Monthly charge$100

Mobile minute packs

Add one of these bundles to your plan to increase included mobile calling minutes.

Mobile +500

Mobile minutes500
Monthly fixed charge$50

 

Mobile +1000

Mobile minutes1000
Monthly fixed charge$80

 

Call Charges

Where calls exceed the allowance within a selected plan, the following rates apply:

DestinationCharge p/min
NZ nationwide$0.03
NZ mobile$0.16
Tollfree inbound from landline$0.05
Tollfree inbound from mobile$0.25
Australia$0.04
United States$0.04
Singapore$0.03
United Kingdom$0.04
China$0.04

 

Additional services

Service TypeCharge p/month
NZ/Aus DDI$3
NZ tollfree number$10
Australia 1300/1800 number$25

Need more than 20 lines? Please write sales@lightwirebusiness.com

Service Notes

  • Hosted PABX functionality not provided through these plans.
  • SIP lines do not accommodate fax, alarm monitoring or EFTPOS.
  • Porting of your existing numbers takes approximately 10 days to complete but lead times are best effort only.
  • Services are covered by Lightwire’s 24/7 business support.

5 Line bundle

SIP lines/channels5
DDIs (phone numbers)Up to 5
National minutes2000
Mobile minutes50
Monthly fixed charge$49
Setup charge$50
Porting charge$45 p/number

 

10 Line Bundle

SIP lines/channels10
DDIs (phone numbers)Up to 10
National minutes5000
Mobile minutes500
Monthly fixed charge$119
Setup charge$50
Porting charge$45 p/number

 

20 Line Bundle

SIP lines/channels20
DDIs (phone numbers)Up to 20
National minutes10000
Mobile minutes1500
Monthly fixed charge$295
Setup charge$50
Porting charge$25 p/number

Need more lines/channels?

If you need more than 20 channels, you can add lines in increments of 10 to the 20 channel bundle. 

Additional lines10
Monthly charge$100

Mobile minute packs

Add one of these bundles to your plan to increase included mobile calling minutes.

Mobile +500

Mobile minutes500
Monthly fixed charge$50

 

Mobile +1000

Mobile minutes1000
Monthly fixed charge$80

 

Call Charges

Where calls exceed the allowance within a selected plan, the following rates apply:

DestinationCharge p/min
Aus Landline$0.03
Aus mobile$0.16
1300$0.10
1300 inbound from landline$0.04
1300 inbound from mobile$0.07
Tollfree inbound from landline$0.10
Tollfree inbound from mobile$0.15
New Zealand landline$0.03
United States landline$0.04
Singapore landline$0.03
United Kingdom landline$0.04
China landline$0.04

 

Additional services

Service TypeCharge p/month
Australia 1300/1800 number$25
Australian 100 DDI block$60
Australian DDI$3

 

 

Service Notes

  • Hosted PABX functionality not provided through these plans. Features limited to voicemail, call forward and diverts.
  • SIP lines do not accommodate fax, alarm monitoring or EFTPOS.
  • Porting takes approximately 30 days to complete but lead times are best effort only.
  • Services are covered by Lightwire’s 24/7 business support.

Start Calling with Teams Today

We want to make this as easy and risk-free as possible for you, so we’re offering a 14-day trial.

Go through the onboarding process and get set up. If you’re happy after 14 days, pick one of our calling bundles to get started.

That way you can:

  • Judge our service for yourself as a Lightwire client
  • Experience a cost effective VOIP calling system
  • Make remote working easier for your staff
  • Have a phone solution that’s not limited to your office
  • Easily scale your voice system as your team grows
  • Enjoy high call quality

Sign up for the 14 Day Free Teams Calling trial so you can judge the performance for yourself.