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Insights as a Service episode:

16. What Teams Phone Lacks

16. What Teams Phone Lacks

Introduction

Not sure whether Teams Phone is the fit for your clients? Wondering how to scope it? In this episode, Brendan & Nick walk through the features, breaking each section into small digestible bits with just a hint of DJ horn.

We also wrote THE book on Teams Phone. The eBook will help you to scope, design, provision, and support Teams Phone with Confidence. Check it out the Teams Calling eBook here. 

Timestamps:

  • 0:00 Teams Phone episode intro
  • 2:10 Can Teams Phone make and receive calls?
  • 2:30 Can you transfer calls with Teams Phone?
  • 3:35 Can you have hold music on Teams Phone?
  • 4:50 Customised caller ID options in Teams Phone
  • 7:15 Teams Phone voicemail to email transcripts
  • 7:40 Save money with lowest cost routing on Teams Phone
  • 9:00 Teams Phone mobility
  • 9:56 Call groups in Teams Phone
  • 10:40 Call queues in Teams Phone
  • 12:11 Time of day rules in Teams Phone
  • 13:50 The Teams Phone Auto attendant/IVR
  • 17:44 Call monitoring in Teams Phone
  • 19:40 Can you record calls with Teams Phone
  • 21:00 Teams Phone integrations
  • 23:35 Physical handsets with Teams Phone
  • 25:50 Support for the Teams Phone environment
  • 28:12 How much does Teams Phone cost?
  • 31:40 How MSPs can add value with Teams Phone

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