Insights as a Service episode:

9. When things go wrong

Episode released on February 11, 2022

9. When things go wrong

February 11, 2022
Relevant categories: Insights as a Service, Podcast

Introduction

Nick and Brendan talk about the changes to Teams Calling, Microsoft price increases, what not to do when things go wrong, the power of retrospectives, and why Lightwire built a big red button.

Timestamps:

0:00 How not to do IT status and outage updates
7:00 3 Tips to better protect your IT or MSP business
8:50 All you need to know about Teams Phone
12:00 Inflation and the importance of IT pricing strategy
17:20 MSPs and the nonsense of registering deals
19:40 Creating educational marketing content in IT
23:30 Quality assurance when scaling

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