Connecting managed service providers & Enterprise

Lightwire Business is a partner and enterprise focused ISP operating in Australia and New Zealand, shining where complexity exists.

Across all internet and voice services we add data driven insights through our portal, called illume, to drive your profitability and ensure business continuity.

Wholesale Partners

I want to own the client relationship and wholesale Lightwire connectivity solutions and present services as my own.

Channel Partners

I want to refer clients to Lightwire and earn ongoing monthly rebates while being able to remain the primary technical contact.

Enterprise clients

I want to find an enterprise-grade Transit, WAN, Internet, and/or Voice solution for my company in Australia and/or New Zealand.

Driving profitability for

0 +

MSPs across Australia and New Zealand.

Never wait too long

10 Sec

Average call wait time over last 30 days

Rock solid solutions
10 %

Uptime based on connectivity between core nodes in last calendar month*

*Stated uptime reflects percentage of time in the most recent full calendar month that all of our core PoPs across NZ and AU were up and reachable from any other core node on the network. Planned downtime excluded from calculation.

Looking to self host 3CX?

Here's your complete guide.

The Playbook your team needs to scope, design, sell, provision, and support 3CX.

When you need more.

As the saying goes, “no one gets fired for picking IBM”, and in the telco world you could swap out IBM for any of the big names, Telstra, Spark, TPG, Vocus, Optus, Vodafone etc. – but being safe isn’t the same as getting ahead. That’s where Lightwire comes in…

queensland rail

needed to ramp up IP Transit capacity at the start of covid-19.

60 days was the lead time stated by Incumbent providers.

Lightwire got them live within 5 days.

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Queensland Rail has over 7000 staff, and due to COVID-19, a large number would be forced to work from home for the foreseeable future, with near immediate effect. 

As a result, considerable changes to data flows were going to increase demand on key network nodes and applications, but Queensland Rail hit a wall when it came to getting the incumbent IP transit provider to ramp up capacity. Sixty days was the stated lead time, and that wasn’t going to fly.  

Alison Day
Alison DayGM Information and Communication Technology @ Queensland Rail
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Lightwire was able to meet our strict timelines and provide a fully redundant elastic IP transit service, ensuring that the change in our traffic profile didn’t result in network congestion. All within 5 days.

Telco partner for:

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Trusted by Zscaler, Queensland rail, DXC Technology, The Instillery, and many more

Uncompromised quality comes from an almost 15-year track record of applying research and development to help people and organisations connect with the world, no matter their location. Clients love how responsive we are and value the accuracy of the detail we provide. From our sales team to our network engineers, we differentiate ourselves through our focus on customer service.

Channel Partner case study
AJ Williams
AJ WilliamsManaging Director @ Mercury IT
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I introduced Lightwire into Currumbin Wildlife Sanctuary, and it's probably one of the best decisions I've done to date. 3CX offers a scalable, flexible solution for Currumbin Wildlife Sanctuary, especially since their staff is always in transit from one area to another.
Podcast "Insights as a service"

BRINGING MSPs INTO FOCUS

Insights as a Service is the podcast for professionals working in tech that want to keep up to date with industry events, and get ahead through taking onboard insights and expertise from others within the industry.

Get the latest key industry talking points alongside real-world experiences shared by industry leaders. Check out the Insights as a Service podcast website.

YOUR ADVANTAGE - ILLUME

Cut through the noise with accurate real time insights and proactive alerts to let you know how your services are performing. 

Data driven insights and real time reporting comes as standard on all services to help you scale, provide a great end-user experience, and ultimately, drive profitability.

Wholesale

Give your business the edge with voice and internet services that do more.

You own client billing and tier 1 support – we’re here to provide you service and 24/7 support escalation access.

Through illume, every service is managed, we provide you with value add services provided as standard. We make sure you know about an issue before your client does, and we use data driven insights to drive an amazing experience for your end users.

Jeremy Nees
Jeremy NeesChief Operations Officer @ The Instillery
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The Instillery works with Lightwire Business because its people act as an extension of our own business. From sales, to pre-sale design, support and provisioning, they are easy to get in touch with and always proactively looking to help. Their focus on customer led development helps us gain valuable service insights and has enabled us to streamline service qualification, delivery and support.
Lightwire team helps you get the most out of data and voice solutions
Grow your business with Lightwire channel partner programs and earn rebates

Channel Partner

Keep your clients sticky, give them an amazing experience, and receive a generous ongoing commission for sales generated.

We compliment, not compete. Everything we do is focused on driving the profitability of our partners and their end users.

Our Channel Partners trust us with their clients online experience because we provide the exceptional platform from which they can add value.

Sean Braybrook
Sean BraybrookPartnerships and Commercial Development Manager
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I've partnered with Lightwire Business for the past two years and am continually impressed by their prioritising of service excellence as a vital cornerstone of their organisation. Their focus on tailored client outcomes ensures that the communications tools a company is provided, aligns with the customer business goals to deliver a seamless experience.

Enterprise

We work directly with end-users where we know we can add value. Experience with entities such as Queensland Rail, Zscaler, Reckon, HEG, FMA, and Beaurepaires proves that we do what the other telcos can’t.

From international WAN deployments, elastic IP Transit provision and large scale voice deployments – we help big business move faster.

Alison Day
Alison DayGM Information and Communication Technology @ Queensland Rail
Read More
Lightwire was able to meet our strict timelines and provide a fully redundant elastic IP transit service, ensuring that the change in our traffic profile didn’t result in network congestion. All within 5 days.

Read how Queensland Rail upgraded their IP transit capacity within 5 days during the first COVID-19 outbreak in Australia here.

Enterprise

Careers at Lightwire

We aim to create the best possible experiences in connectivity, and every team member plays an essential role in that vision.

Build solutions that help connect organisations at even the most remote locations. Create software that cuts through mountains of data to surface critical insights that help organisations to make the most out of connectivity solutions. 

Sustainability

100

Tonnes of carbon offset

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Lightwire can’t change the world, but we can be a meaningful and well-intentioned part of a bigger picture, one where businesses realise that they must give back to a planet with finite resources instead of getting lost in the pursuit of infinite returns.

Stepping up as a responsible and sustainable business, Lightwire needs to do its part in improving the quality of life for staff, clients, and all the people we are yet to meet.

We believe that the most effective way we can achieve these outcomes, in a way that scales up as we grow, is to partner with local experts to offset more carbon than we use. Read more about our sustainability here.

What's new at Lightwire

Voice ordering tool
illume
Brendan Ritchie

Voice Ordering Tool

If you’re an MSP providing your clients with voice services, you want your wholesale provider to make it easy to order those services, and easy

Read More »

Want to know the latest news, resources, articles, and our sometimes controversial insights on the industry? Check out our blog.

How can we help?

Wholesale Partners

I want to own the client relationship and wholesale Lightwire connectivity solutions and present services as my own.

Channel Partners

I want to refer clients to Lightwire and earn ongoing monthly rebates while being able to remain the primary technical contact.

Enterprise clients

I want to find an enterprise-grade Transit, WAN, Internet, and/or Voice solution for my company in Australia and/or New Zealand.

Choose a better way to get connected