Financial hardship

All you need to know about the Australia’s Financial Hardship Policy.

We’re here to help and understand that there are times when you may have trouble paying your bills for various reasons.

If you are experiencing financial hardship for any reason, you have a right to apply for financial hardship assistance. Financial hardship assistance is free of charge. We are committed to helping our customers facing financial hardship retain their internet and voice services and working with you to find a short- and long-term solution.

We provide payment plans or other options to support you, depending on your circumstances; and use disconnection of services as a measure of last resort.

Read our policy here

Our Financial Hardship Policy applies to customers of Lightwire Australia Pty Limited. If you would like to talk to one of our team before applying, or keen to know a bit more, please don’t hesitate to reach out.

our Offices


New Zealand