3CX Unified Communications

3CX Unified COMMS

The most feature-rich and cost-effective voice and unified communications platform, period.

AJ Williams
AJ WilliamsManaging Director @ Mercury IT
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Lightwire offers 3CX at extremely competitive rates while providing market leading service and support. Mercury IT prides itself on partnering with the best in the business, and with Lightwire we know our clients are in good hands.

3CX in Action

Are you looking for a feature rich unified comms platform that you or your client can manage? Or perhaps you would prefer to be hands off and leave the management to us? With our hosted 3CX solution, you’re in charge.

3CX is a feature rich phone system that delivers a complete unified communications solution which can be integrated with your Office 365, CRM and ERP systems.

Check out the video to see how Currumbin Wildlife Sanctuary uses 3CX.

How does 3CX stack up?

Every business phone system has each unique strengths and weaknesses. Determining which voice platform is best for your clients ultimately comes down to a few key differences. Learn how 3CX stacks up against other PBXs via the links below.

3cx mobility

Mobility

3CX enables your mobile phone to function as your office desk phone, allowing you to make and take calls on your “office” phone wherever you are using 4G, 5G or WiFi. Calls between extensions are free, so transferring calls between extensions instead of diverting to the mobile phones of remote workers will reduce call charges.

3CX Features

3CX is the most feature-rich business phone system, in fact, there are so many features that they don’t easily fit on a page, that’s why we’ve hidden them behind the button below. If you have any questions about 3CX features or aren’t sure if 3CX is suitable for your end customer. Give our friendly team a call at AU: 1300 016 678 or NZ: 0800 534 567

Or take a deep dive into understanding 3CX’s feature set and what it means for your business with the podcast episode below

 

Core PBX Features                 

 3CX Pro License3CX Enterprise License
Unlimited Extensions tick pricingtick pricing
iOS & Android apps tick pricingtick pricing
Choose own SIP Trunk tick pricingtick pricing
Extensions UnlimitedUnlimited
iOS & Android apps tick pricingtick pricing
Choose own SIP Trunk tick pricingtick pricing
Receive Voicemail via Email tick pricingtick pricing
Intercom / Paging / PA Announcements tick pricingtick pricing
Call Parking / Pickup tick pricingtick pricing
Busy Lamp Field (BLF) tick pricingtick pricing
Real Time System Status tick pricingtick pricing
Inbuilt SBC to deploy offsite phones tick pricingtick pricing
Voicemail tick pricingtick pricing
Voicemail Transcription tick pricingtick pricing
Custom FQDN tick pricingtick pricing
Custom SMTP Server tick pricingtick pricing

Office Productivity

  3CX Pro License3CX Enterprise License
Auto Attendant / Digital Receptionist tick pricingtick pricing
Ring Extension & Mobile Simultaneously tick pricingtick pricing
Integrated Fax Server tick pricingtick pricing
Easily provision & manage IP phones network wide / in the cloud tick pricingtick pricing
Plug & Play Phone Provisioning tick pricingtick pricing
Apps: Windows and Web Client, iOS, Android tick pricingtick pricing
Phone Directory tick pricingtick pricing
Headset Integration tick pricingtick pricing
Microsoft 365 Integration tick pricingtick pricing
CRM Integration tick pricingtick pricing
Call Query against DB & CRM tick pricingtick pricing
Hotel PBX compatible with Fidelio Certified, Mitel & more tick pricingtick pricing
Web Conference Dial-In tick pricingtick pricing

Web Conferencing                  

  3CX Pro License3CX Enterprise License
Screen Sharing tick pricingtick pricing
Remote Assistance tick pricingtick pricing
Participants 100250
Polls tick pricingtick pricing
PDF Sharing tick pricingtick pricing
Screen Sharing tick pricingtick pricing
Remote Assistance tick pricingtick pricing
Whiteboard tick pricingtick pricing
Participants 100*250*

*Max number of participants per 3CX Instance.

Call Center Features              

 3CX Pro License 3CX Enterprise License
Call Queues tick pricingtick pricing
Call Reports tick pricingtick pricing
Call Recording tick pricingtick pricing
Call Logging tick pricingtick pricing
Click2Call Browser Extension tick pricingtick pricing
Click2Talk tick pricingtick pricing
Click2Meet tick pricingtick pricing
CRM Integration tick pricingtick pricing
Group Call Queue Rights Management tick pricingtick pricing
Call Queues tick pricingtick pricing
Real Time Statistics & Monitoring tick pricingtick pricing
Supervisor Agent Status Override tick pricingtick pricing
SLA Alerting tick pricingtick pricing
Switchboard tick pricingtick pricing
Wallboard tick pricingtick pricing
Callback tick pricingtick pricing
Call & Queue Reporting tick pricingtick pricing
Call Recording Transcription & Search tick pricingtick pricing
Barge in / Listen in / Whisper tick pricingtick pricing

Contact Center                        

 3CX Pro License 3CX Enterprise License
Live Chat tick pricingtick pricing
Facebook Messaging tick pricingtick pricing
SMS tick pricingtick pricing
CRM Integration tick pricingtick pricing
Chat Reports tick pricingtick pricing
Monitor/Whisper tick pricingtick pricing
Escalate Chat to Call tick pricingtick pricing

Enterprise Features                

  3CX Pro License3CX Enterprise License
Call Recording Control  tick pricing
Inbuilt Failover  tick pricing
Standby License  tick pricing
Custom IP Phone logo  tick pricing

Get your customers enjoying 3CX alongside these businesses

VOICE INSIGHTS

MAKING INFORMED VOICE DECISIONS HAS NEVER BEEN EASIER

Know exactly what’s going on with your voice service from call volume to how many simultaneous calls you’re making. Illume, our customer portal transforms voice data into actionable information, so you can make informed decisions regarding your voice service.

Only pay for what you need

Introducing the per channel model

Per user charges sound great until you realise you are paying for calls your staff aren’t making. 

That’s why Lightwire’s 3CX pricing is based on how many simultaneous calls your team needs to make. Every concurrent call uses a channel and users share channels. By sharing channels all users can make and receive calls while using 3CX in the most cost effective manner possible..

The per channel model is a simple concept that makes the uptake cost significantly lower, especially for corporate and enterprise entities.

per user vs per channel

3CX plans are based on concurrent call volumes, so users can be added as and when required without additional charge.

Not sure how many channels you need? No problem. Lightwire provides real time alerts via email when call volumes hit 75% and/or 100% of available channels, and we can get your channel count increase within 1 business day if required.

Ed Blackman
Ed BlackmanChief Technology Officer @ Reckon
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The 3CX solution offered by Lightwire enabled low cost and rapid deployment for several hundred of our staff while providing mobility through the PC client and smartphone app. When the COVID-19 threat emerged, we were able to transition all staff to work from home immediately with no disruption to our customer experience.

Bundled Calling plan

A generous allocation of phone numbers and minutes are included. More mobile minutes can be added to allow for cost effective growth in call volumes.

4 Channels starting from $169 per month

Unlimited Calling plan

Budgetary certainty with unlimited fixed and mobile calls to NZ and Australia, even calls to 1300 numbers in Australia are unlimited.

4 Unlimited Channels starting from $441 per month

Bundled Calling Plans

Bundle prices are based on how many channels you require and contract term. The longer the contract term the higher the discount.

4 Channel Bundle

3CX Starter Bundle best for ± 15 seats
$ 169 Monthly
  • Up to 5 DDI Phone Numbers
  • 6000 Local NZ Minutes
  • 2000 National Minutes (AU/NZ)
  • 50 Mobile Minutes (AU/NZ)

8 Channel Bundle

Most popular 3CX bundle best for ± 30 seats
$ 319 Monthly
  • Up to 10 DDI Phone Numbers
  • 12000 Local NZ Minutes
  • 5000 National Minutes (AU/NZ)
  • 100 Mobile Minutes (AU/NZ)
Popular

16 Channel Bundle

3CX for medium sized business
$ 619 Monthly
  • Up to 20 DDI Phone Numbers
  • 25000 Local NZ Minutes
  • 10000 National Minutes (AU/NZ)
  • 1500 Mobile Minutes (AU/NZ)

Bundle prices above are based on a 36 month term. Setup charge and porting charge per number free on 36 month term. Excludes GST.

12 and 24 month term plans available on request.

Unlimited Calling Plans

Unlimited calling bundles pricing are based on how many channels you require and the contract term. 

4 Channel Bundle

Best for organisations with less than 15 seats
$ 326 per month
  • Up to 5 DDI Phone Numbers
  • Unlimited outbound minutes to AU/NZ landline and mobile
  • Unlimited outbound and inbound minutes for Australian 1300 numbers

8 Channel Bundle

Most popular 3CX bundle best for ± 30 seats
$ 648 per month
  • Up to 10 DDI Phone Numbers
  • Unlimited outbound minutes to AU/NZ landline and mobile
  • Unlimited outbound and inbound minutes for Australian 1300 numbers
Popular

16 Channel Bundle

3CX for medium sized business
$ 1208 per month
  • Up to 20 DDI Phone Numbers
  • Unlimited outbound minutes to AU/NZ landline and mobile
  • Unlimited outbound and inbound minutes for Australian 1300 numbers

Unlimited Calling is not intended for calling centers. Fair usage and T&Cs apply. 

Pricing based on 36 months and excludes GST. Setup charge and porting charge per number free on 36 month term.

12 and 24 month term plans available on request.

arrow up blue
Select bundled calling or unlimited calling above to see pricing

Need more channels?

Make sure you never run out of channels to run your simultaneous calls by adding more channels to your bundle. We have bundles to suit your needs.

Need 12 or 24 Month Term Pricing?

The longer the contract term, the lower the price. 36 month terms can save you up to 40% on unlimited calling bundles.

DRIVING PROFITABILITY FOR 100+ MSPs

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Risk Free Trial

Choosing a new voice platform can be daunting, you are expected to nail this decision on behalf of your customer, they trust you to recommend the perfect solution for them.

We don’t expect you to take our word for it that 3CX (and Lightwire) is great, we want to prove it, that’s why we offer a free, and obligation free, 14 day trial.

The 3CX 14-day trial is provided using a production instance that is reserved for testing, so it’s like any other 3CX we host, but we just add trial users to it. It’s already set up to handle Australian and New Zealand calling.

You’ll have 14 days to try 3CX, no contracts and totally risk free. We will set you up with test extensions and temporary numbers, leaving you to get a feel for call quality and user experience.

Get started with a Risk Free Trial

Fill out the form below and our team will be in touch within 8 business hours.

The 3CX 14-day trial is on an already in production instance, so it’s like any other 3CX we host, but we just add those who want to test to it. It’s already set up to do Australia and New Zealand calling.
 

You’ll have 14 days to try 3CX, no contracts and totally risk free. We will set you up with test extensions and temporary numbers.

We will be in touch before your trial period ends to see how your experience has been and what you would like to do next. Your 3CX service will stop automatically after the trial ends, so if you don’t like it, you won’t have to do anything. Simple as that.

We are keen to ensure you get a feel for the user interface and functionality of the system so you can make an informed decision for your business, but there is no pressure to take up the free trial offer. You can also request a free, customised demo and have a Lightwire Business 3CX expert show you the full suite of 3CX features.

Before, during, or after your trial period, we are here to help! Please reach out to your Account Manager or contact Sales at sales@lightwirebusiness.com

You can upgrade your 3CX license at any time during your contract term after purchase, but downgrades aren’t possible until term expiry, so best to err on the side of caution and increase channels as required.

Not for the trial, but if you choose to proceed with a purchase, we have a minimum term of 12 months, and lower pricing on 24 and 36 month terms.

The 3CX 14-day trial is on an already in production instance, so it’s like any other 3CX we host, but we just add those who want to test to it. It’s already set up to do Australia and New Zealand calling.
 

You’ll have 14 days to try 3CX, no contracts and totally risk free. We will set you up with test extensions and temporary numbers.

We will be in touch before your trial period ends to see how your experience has been and what you would like to do next. Your 3CX service will stop automatically after the trial ends, so if you don’t like it, you won’t have to do anything. Simple as that.

We are keen to ensure you get a feel for the user interface and functionality of the system so you can make an informed decision for your business, but there is no pressure to take up the free trial offer. You can also request a free, customised demo and have a Lightwire Business 3CX expert show you the full suite of 3CX features.

Before, during, or after your trial period, we are here to help! Please reach out to your Account Manager or contact Sales at sales@lightwirebusiness.com

You can upgrade your 3CX license at any time during your contract term after purchase, but downgrades aren’t possible until term expiry, so best to err on the side of caution and increase channels as required.

Not for the trial, but if you choose to proceed with a purchase, we have a minimum term of 12 months, and lower pricing on 24 and 36 month terms.

Unsure which plan is right for your business? Contact sales@lightwirebusiness.com and we’ll help you choose the best path forward based on your business goals.

You can reach our finance department at finance@lightwirebusiness.com 

At Lightwire Business, we take your security very seriously:

  • All interactions with Lightwire Business are encrypted with SSL over the Internet.
  • Lightwire Business’ databases are kept in a private network, completely inaccessible from the public Internet.
  • Lightwire Business doesn’t store user passwords, so even if our database were to be hacked, it would be impossible for the attacker to gain access to your communications platform.

Lightwire hosts all 3CX services in AWS to ensure that up-time and resiliency is optimised.

Choose a better way to get your clients connected