Control caller ID with Teams Phone

Control caller ID with Teams Phone

Caller ID is important for your business. Teams Phone can be a little limited in how it handles caller ID. If a user has a direct dial number (DDI) assigned to them, all their outbound calls will automatically show that number. But if a user doesn’t have a DDI because you’re using an Auto Attendant, […]

Teams Phone eBook

Teams Phone eBook

You’ll probably be familiar with modern workplace apps like Teams, so we will take it as a given that you know the basics, so we will skip the high-level detail. So instead, we will spend a large portion of this eBook diving into the technical detail so you can feel comfortable provisioning and managing a […]

Master illume Series (Q3 – FY2022)

master illume series

Drive end user experiences and efficiencies with real time connectivity insights by becoming an illumenated master. Darryl Turner, built most of the platform and will help you make the most out of the latest illume features, dashboards, and the wholesale re-billing engine in this 45 minute recorded webinar. Recorded webinar timestamps 2:18 Tickets – How to […]

COVID update across the carriers

covid update across carriers

Omicron has had a small impact on fibre carrier workforces across NZ. However, it’s important to keep in mind that the upstream carriers may, for that reason, need to reschedule a small number of site visits such as scoping and installations. Chorus is continuing to make a pre-screening call beforehand to ensure everyone is feeling […]

Hyperfibre Guide

Hyperfibre Guide

Chorus were the first to announce and release it in 2020, Tuatahi First Fibre (TFF) followed a bit later, Enable launched it in 2021, and NorthPower has given it a hard pass. It’s Hyperfibre If you are in New Zealand, and in one of the original chorus UFB 1 zones, you now have even faster […]

Hyperfibre Tail Extensions

Earlier this month, Chorus NZ Limited announced it was expanding their Bitstream Tail Extension Service (TES) to include Hyperfibre from May 7. Our clients and partners will benefit from the increased serviceability footprint of Hyperfibre access. This means we can offer the 2Gbps and 4Gbps variants in more places. Lightwire Business will benefit from the lower infrastructure and backhaul […]

SMS Alerts in illume

SMS alerts in illume

You aren’t always checking your emails and some alerts are too important to miss. That’s why we’ve set up a way for you to manage alert settings on a per-service basis. This means that you can now choose to receive SMS alerts for important events on business-critical services. Check out the video below to learn […]

How to select the right voice partner?

how to select the right voice partner

Choosing the right voice supplier 3CX, Teams Calling, Dialpad, 8 x 8, Ringcentral, Mitel…there are dozens of Unified Communications solutions and voice platforms sold by hundreds of suppliers, so how can you be sure that you are selecting the best platform from the best provider? Voice procurement isn’t a one-time transaction, it is an ongoing […]

Unified Communications Platforms drive profitability

driving profitability with unified comms

Unified Communications (UCaaS) platforms drive profitability. Well, good ones do… It all comes down to the features on offer and how well they are understood and utilised by you and your team. In this article I am going to run through how a good Unified Communications solution, e.g. 3CX or Teams Calling with Direct Routing, […]

3CX vs. RingCentral

3cx or ringcentral

A comparison of per user vs. per channel pricing If you are looking at purchasing a voice or unified communications solution, and trying to figure out whether you should be opting to pay based on how many team members you have or how many concurrent calls you need the system to handle, this post is […]