Advanced functionality and cost savings

Licensing based on the number of simultaneous calls and not extensions.
Use Lightwire SIP trunks to reduce outbound call charges
Avoid expensive purchases of SIP capable phones by using the 3CX Android/iOS apps, Windows and MAC softphones, and/or web client.
Make free Inter-office calls and branch calls
Reduce travel expenses with integrated web conferencing
3CX integrates with Office 365, Zendesk and many CRMs to make doing business easier

Increased secure web server configuration.

Automatic detection & blacklisting of SIP Attack tools.

Traffic to 3CX clients is encrypted via SBC.

Voice traffic is encrypted via SRTP.

Automatic generation and management of SSL certs.

Revolutionary VoIP Security with A+ rating from SSL lab.

Automatic Failover for instant backup.

Encryption between browser and the website ensured via HTTPS.

Security & Backup

Fully managed Installation & Management

Create, edit and delete extensions and DDIs.
Upgrade IP phone firmware.
Re-provision & reboot IP phones remotely.
Import or delete all contacts at once.

Pro Edition license features

General Features
ExtensionsUnlimited
Number of Simultaneous Calls Supported> 1,024
Call Logging
Call Forward on Busy or No Answer
Call Routing by DID
Auto Attendant / Digital Receptionist
Voicemail/ Music on Hold
Central Phonebook
Call Transfer
MWI – Message Waiting Indicator
Ring Extension & Mobile Simultaneously
Automatic Pickup on Busy
Supports SIP Trunks/ Gateways
Sennheiser Headset Integration
Extensive Codec Support (G711, G722, GSM, Speex, ILBC)
G729 Codec Support
Custom FQDN
Busy Lamp Field (BLF)
Call Reporting
Call Parking / Pickup
Call Queuing
Call Recording
Intercom/ Paging
Call Recordings Management
Configure BLF’s from the Clients
Management and Scalability
Web-based Management Console
Automated Provisioning of Devices
Real Time Web-based System Status
Integrated Web Server
Easy Backup and Restore
SBC to Configure Remote Extensions
VMware / Hyper-V Compatibility
Scheduled Backup
Connect Remote 3CX PBX Systems (Bridges)
Scheduled Restore
Inbuilt Fail Over Functionality
Unified Communications
See the Presence of Your Colleagues
Receive Voice Mail via Email
Advanced Forwarding Rules
Setting Up Conference Calls
Click2Call Extension
Receive Faxes via Email as PDF
Integrated Fax Server
View Presence of Remote Offices
Call Centre / Contact Centre
Call Flow Designer
Advanced Queue Strategies
Advanced Call Reporting
Real Time Queue Statistics
Queue Reports
Barge In / Listen In / Whisper
Query Customer Name Based on Caller ID
Ability to Use 3CX Clients API
Link Company Directory with LDAP / ODBC
Sync Phonebook with Microsoft Exchange
Real Time Queue Monitoring
Wallboard
Switchboard Queue Manager View
Call Recordings Search
Supervisor can Log Agents In/Out
Supports External Agents
Callback if queue full
CRM Integration / Scripting Interface
SLA alerting/reporting
Mobility
Android Client
iOS Client
Windows Client
Mac Client
Web client
Manage the 3CX Client from within the Console
Includes 3CX Tunnel to Avoid NAT Problems
IP Phone Management
Automatic Plug & Play Phone Provisioning
Manage IP Phones Network Wide from Console
Restart Phones Remotely
Update & Manage Firmware Network Wide
Supports Popular SIP Phones
Application Integration
Office 365 (address book only)
Microsoft Outlook
TAPI
Office 365
Salesforce
Microsoft Dynamics
Microsoft Exchange 2013 / LDAP / ODBC
SugarCRM
Google Contacts
Exact
Zendesk
Freshdesk
act!
Datev
Hotel Module
Fidelio Certified
Mitel Compatible
Multiline TAPI
Web Conferencing
Plugin Free – WebRTC
One-click conference
Meeting Recording
Remote Control / Assistance
Screen Sharing
Unlimited Users
Participants Included50

3CX Hosted Unified Communications Pricing

Pricing based on a 24 month term.

4 LINE BUNDLE

SIP lines/channelsUp to 4
ExtensionsUnlimited
DDIs (phone numbers)Up to 5
Local minutes6000
National minutes2000
Mobile minutes50
Monthly fixed charge$189
Setup charge$50
Porting charge$15 p/number

8 LINE BUNDLE

SIP lines/channelsUp to 8
ExtensionsUnlimited
DDIs (phone numbers)Up to 10
Local minutes12000
National minutes5000
Mobile minutes100
Monthly fixed charge$359
Setup charge$50
Porting charge$15 p/number

16 LINE BUNDLE

SIP lines/channelsUp to 16
ExtensionsUnlimited
DDIs (phone numbers)Up to 20
Local minutes25000
National minutes10000
Mobile minutes1500
Monthly fixed charge$675
Setup charge$50
Porting charge$10 p/number

24 LINE BUNDLE

SIP lines/channelsUp to 24
ExtensionsUnlimited
DDIs (phone numbers)Up to 20
Local minutes25000
National minutes10000
Mobile minutes1500
Monthly fixed charge$845
Setup charge$50
Porting charge$10 p/number

32 LINE BUNDLE

SIP lines/channelsUp to 32
ExtensionsUnlimited
DDIs (phone numbers)Up to 20
Local minutes25000
National minutes10000
Mobile minutes1500
Monthly fixed charge$944
Setup charge$50
Porting charge$10 p/number

48 LINE BUNDLE

SIP lines/channelsUp to 48
ExtensionsUnlimited
DDIs (phone numbers)Up to 20
Local minutes25000
National minutes10000
Mobile minutes1500
Monthly fixed charge$1,229
Setup charge$50
Porting charge$10 p/number

64 LINE BUNDLE

SIP lines/channelsUp to 64
ExtensionsUnlimited
DDIs (phone numbers)Up to 20
Local minutes25000
National minutes10000
Mobile minutes1500
Monthly fixed charge$1,455
Setup charge$50
Porting charge$5 p/number

96 LINE BUNDLE

SIP lines/channelsUp to 96
ExtensionsUnlimited
DDIs (phone numbers)Up to 20
Local minutes25000
National minutes10000
Mobile minutes1500
Monthly fixed charge$1,905
Setup charge$50
Porting charge$5 p/number

128 LINE BUNDLE

SIP lines/channelsUp to 128
ExtensionsUnlimited
DDIs (phone numbers)Up to 20
Local minutes25000
National minutes10000
Mobile minutes1500
Monthly fixed charge$2,155
Setup charge$50
Porting charge$5 p/number

MOBILE MINUTE PACKS

Add one of these bundles to your plan to increase included mobile calling minutes.

MOBILE +500
Mobile minutes500
Monthly fixed charge$50
MOBILE +1000
Mobile minutes1000
Monthly fixed charge$80

Changes to existing plans enacted at commencement of new billing period.

ADDITIONAL SERVICES

Service TypeCharge p/month
NZ Tollfree number$10
NZ DDI$3
NZ 100 DDI block$100

CALL CHARGES

Where calls exceed the allowance within a selected plan, the following rates apply:

DestinationCharge p/min
NZ landline$0.03
NZ mobile$0.16
Australian landline$0.03
Australian mobile$0.16
Tollfree inbound from landline$0.05
Tollfree inbound from mobile$0.25
United States landline$0.04
Singapore landline$0.03
United Kingdom landline$0.04
China landline$0.04

Service Notes

  • 3CX pro license used.
  • SIP lines do not accommodate fax, alarm monitoring or EFTPOS.
  • Porting takes approximately 20 days to complete but lead times are best effort only.
  • Services are covered by Lightwire’s 24/7 business support.
  • Services hosted on AWS, 5GB call storage comes as standard. Additional storage POA.

4 Line bundle

SIP lines/channelsUp to 4
ExtensionsUnlimited
DDIs (phone numbers)Up to 5
National minutes2000
Mobile minutes50
Monthly fixed charge$189
Setup charge$50
Porting charge$45 p/number

8 Line Bundle

SIP lines/channelsUp to 8
ExtensionsUnlimited
DDIs (phone numbers)Up to 10
National minutes5000
Mobile minutes500
Monthly fixed charge$359
Setup charge$50
Porting charge$45 p/number

16 Line Bundle

SIP lines/channelsUp to 16
ExtensionsUnlimited
DDIs (phone numbers)Up to 20
National minutes10000
Mobile minutes1500
Monthly fixed charge$675
Setup charge$50
Porting charge$25 p/number

24 Line Bundle

SIP lines/channelsUp to 24
ExtensionsUnlimited
DDIs (phone numbers)Up to 20
National minutes10000
Mobile minutes1500
Monthly fixed charge$845
Setup charge$50
Porting charge$25 p/number

32 Line Bundle

SIP lines/channelsUp to 32
ExtensionsUnlimited
DDIs (phone numbers)Up to 20
National minutes10000
Mobile minutes1500
Monthly fixed charge$944
Setup charge$50
Porting charge$25 p/number

48 Line Bundle

SIP lines/channelsUp to 48
ExtensionsUnlimited
DDIs (phone numbers)Up to 20
National minutes10000
Mobile minutes1500
Monthly fixed charge$1,229
Setup charge$50
Porting charge$25 p/number

64 Line Bundle

SIP lines/channelsUp to 64
ExtensionsUnlimited
DDIs (phone numbers)Up to 20
National minutes10000
Mobile minutes1500
Monthly fixed charge$1,455
Setup charge$50
Porting charge$25 p/number

96 Line Bundle

SIP lines/channelsUp to 96
ExtensionsUnlimited
DDIs (phone numbers)Up to 20
National minutes10000
Mobile minutes1500
Monthly fixed charge$1,905
Setup charge$50
Porting charge$5 p/number

128 Line Bundle

SIP lines/channelsUp to 128
ExtensionsUnlimited
DDIs (phone numbers)Up to 20
National minutes10000
Mobile minutes1500
Monthly fixed charge$2,155
Setup charge$50
Porting charge$5 p/number

Mobile minute packs

Add one of these bundles to your plan to increase included mobile calling minutes.

Mobile +500

Mobile minutes500
Monthly fixed charge$50

Mobile +1000

Mobile minutes1000
Monthly fixed charge$80

Call Charges

Where calls exceed the allowance within a selected plan, the following rates apply:

DestinationCharge p/min
Aus Landline$0.03
Aus mobile$0.16
1300$0.10
1300 inbound from landline$0.04
1300 inbound from mobile$0.07
Tollfree inbound from landline$0.10
Tollfree inbound from mobile$0.15
New Zealand landline$0.03
New Zealand mobile$0.16
United States landline$0.04
Singapore landline$0.04
United Kingdom landline$0.04
China landline$0.04

Additional services

Service TypeCharge p/month
Australia 1300/1800 number$25
Australian 100 DDI block$60
Australian DDI$2

 

Service Notes

  • 3CX pro license used.
  • SIP lines do not accommodate fax, alarm monitoring or EFTPOS.
  • Porting takes approximately 20 days to complete but lead times are best effort only.
  • Services are covered by Lightwire’s 24/7 business support.
  • Services hosted on AWS, 5GB call storage comes as standard. Additional storage POA.

User Guides