Mind the gap

Have you secured your MSP customer base?

The gap in your MSP service portfolio is allowing Telcos and competing MSPs to go after your clients.

Lightwire helps MSPs fill the gap and keep the competition at bay with Telco services made for MSPs.

Providing MSPs with Wholesale Internet and voice to make their clients sticky

Drive revenue & make customers sticky.

It's never been more important for MSPs like you to select the right Telco partner.

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“My telco partner just bought a MSP and provides MSP services now”

You’d be surprised how often we hear from MSPs that their Telco partner is now providing managed services.

For Managed Service Providers this conflict presents risk. It can chip away at your revenue and ability to provide comprehensive service.

You’ve seen it. We’ve seen it.

Telcos are encroaching more and more into the MSP space and it’s making it more important than ever before for MSPs to choose the right partner and secure their customers.

You know that the easiest way to drive revenue growth is to limit churn. We complement your efforts, not compete with them, that’s why we offer every partner a non-compete agreement, and stick to the voice, data, and WAN services that we do best.

Complimenting your efforts, not competing

Complete your MSP service offering

Build your moat and make customers stickier with voice, internet, and WAN solutions.

You own client billing and tier 1 support – we provide the service and 24/7 support escalation access.

Wholesale Voice Solutions

White label Teams Calling, 3CX or SIP trunk solutions on a per service or carrier trunk level.

Wholesale Internet Solutions

Sell internet solutions in Australia and/or New Zealand under your own brand.

Wholesale WAN Solutions

MPLS and SD-WAN solutions designed to meet the needs of your clients.

Want to offer Telco services but don’t have the skillset or support to offer these services?

Check out the channel partner model. You keep in charge of client engagement, and Lightwire takes care of the rest while you earn rebates on every service sold to the client.

Aligned to your success

Lightwire’s business model is focused exclusively on the success of our partners. When you win, we win.

That’s why every person and process is aligned to help you deliver the best possible experience to your end-users.

Driving profitability for

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MSPs across Australia and New Zealand.

Never wait too long

10 Sec

Average call wait time over last 30 days

RECOMMENDED BY MSPs

10 NPS

In annual survey that spans all MSP contacts from finance to tech

The extension of your MSP

Pre-sales assistance

Scoped right, build right. Lightwire sales engineers partner with you from extensive pre-sales support to outstanding post-sales implementation to deliver the best possible experience for you and your customers.

Jeremy Nees
Jeremy NeesChief Operations Officer @ The Instillery
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The Instillery works with Lightwire Business because its people act as an extension of our own business. From sales, to pre-sale design, support and provisioning, they are easy to get in touch with and always proactively looking to help. Their focus on customer led development helps us gain valuable service insights and has enabled us to streamline service qualification, delivery and support.

The tools to help you add value

Your portal, illume

You can only add value if you know what’s going on. Illume helps hundreds of MSPs up their game with proactive alerts.

Data driven insights helps your sales team proactively identify sales opportunities to upsell clients.

Real time reporting comes as standard on all services to help your NOC team deliver 10/10 end-user experiences.

Congestion free network

Service Stability

Your clients rely on the quality of their connection. 

Speed is a critical factor in determining whether an Internet Service Provider (ISP) is up to scratch, and one of the easiest ways for an ISP to ensure that it can provide the best possible speeds is to run a network free of congestion. 

Lightwire invests heavily in our network with our most utilised handovers averaging less than 50% of their capacity – meaning your clients will receive a quality internet service with minimal latency.

Sean Braybrook
Sean BraybrookPartnerships and Commercial Development Manager
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I've partnered with Lightwire Business for the past two years and am continually impressed by their prioritising of service excellence as a vital cornerstone of their organisation. Their focus on tailored client outcomes ensures that the communications tools a company is provided, aligns with the customer business goals to deliver a seamless experience.

Why 100+ MSPs partnered with Lightwire

We’re driven by you, our MSP partners. Every service we offer, every person we hire, and every feature we add to our portal, illume, is designed to address the problems you and your clients face.

Profitability

Bring in a steady stream of recurring profit from Telco services and add additional value to your end-users via extra services like training sessions, physical phone management, call flow designs, and much more.

Limit customer churn

You’re looking for a way to keep your customers sticky, and we have the product set that will ensure your eco system is tight and your clients have a fantastic experience.

Greater share of wallet

You’re able to capture more of your client spend, which helps you become their defacto partner for everything IT ensuring higher profitability and further limiting customer churn.

Enabling your team

You know that you get the best out of your team by working with the best people, tools, and partners. Lightwire’s team supports your team to do their best work from pre-sales to post-sale implementation.

Brand

Your brand is your business. Every Lightwire team member and process is aligned to make you look good to your end-users. The result? A NPS score of 47 with more than half of Lightwire partners rating us a 10/10.

Telco that works for you

You're in control

We’re driven by you, our MSP partners. Every service we offer, every person we hire, and every feature we add to our portal, illume, is designed to address the problems you and your clients face.

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You're not locked in

You bring us into the deals that you think we're suitable for. We don't lock you into exclusivity.

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Your clients are safe

Every partner gets a non-compete agreement. Plus we can't scale if we go after individual customers.

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You minimise risk

We offer a zero risk way to test user experience, pre-sales engagement and our provisioning.

Commited to helping MSPs get ahead

Insights as a Service

Get the latest key talking points in the MSP and tech space alongside real-world experience shared by industry leaders to deliver value to those working in Australian or New Zealand MSPs.

Listen to the podcast wherever you get your podcasts from or watch the video recording on YouTube, just search for “Insights as a Service”.

What's not taking action costing you?

Start building your moat

Consider the amount of acquisitions happening in the MSP and Telco space and how the market is converging. Doing nothing is going to cost you clients.

It’s time you start building your moat with voice and internet services to lock in your clients with the help from a Telco that won’t go after them.

Your partner journey in 90 days

This is the section where you lay out the wholesale offer. In this section we focus on the transformation as well as describing the deliverables. When describing the deliverables, tie them back to the transformation & benefits MSPs will gain.

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Kick off your Wholesale journey today.

Fill out the form below to take the first step to become a Lightwire Wholesale Partner and your new Lightwire Account Manager will reach out to you within 1 business day.