Teams Phone delivered via Direct routing

Teams Phone (formerly known as Teams Calling) with Direct Routing allows you to provide a single app to your end-users for internal and external communication.

How Teams Phone Works

Microsoft Teams is a fully-fledged business phone system. This application is best configured in a mode called Direct Routing, which works by connecting the Teams app to the world using two key elements: A Session Border Controller and SIP Trunks.

What Lightwire takes care of 
We take care of our Manages Session Border Controller (SBC)
The porting of numbers from other providers or supply of new numbers
We manage the outbound masking numbers for users if needed
We look after the DNS space which is used for the routing component
SIP Trunk element and present you with an unlimited or bundled calling plan
What you take care of
Running the PowerShell command to connect Teams to Lightwire’s SBC
Obtaining the correct Microsoft licences (Phone System or Business Voice without Calling Plan) and assigned them the users
Design of the auto attendance and call queues
Recording any voice messages for your Auto Attendant (IVR)
Any end documentation and training for your users
Testing

Who Does What?

Our focus is on providing a low cost and secure onboarding experience. For that reason we help determine design and provide implementation documentation and support without charge.

Hands on configuration of the Teams environment is left in the hands of your team.

Features - Is Teams Phone the right fit?

Microsoft Teams gives you the functionality of a traditional business phone system (PBX) with call-handling functions like call hold, transfer, forwarding and voicemail all in the cloud. 

But, there are a number of things it can’t do, check out our video to get a feel for whether it has the features your team need.

Microsoft Licensing

Navigating licenses can be tricky and time-consuming, especially when they frequently change – it’s a question we often get from our clients and partners, and given the potential cost impact, it is critical we help you to get it right.

On April 1st, 2020 Microsoft released a new ‘Microsoft 365 Business Voice with Direct Routing’, i.e. ‘Business Voice’ without the calling plan, which allows you to unlock Direct Routing for Teams Calling, a feature that had previously only been available for those on Enterprise Plans via the Phone System add-on.

For more detail on what this all means for you, including pricing, check out this video…

VOICE INSIGHTS

Data driven insights backed by agile service

Lightwire provides channel utilisation alerts when 75% and/or 100% thresholds are met. But more than that, when you need to increase a customer’s channel count, we can make that happen within 24 hours.

per user vs per channel

Introducing the per channel model

Per user charges sound great until you realise you are paying for calls your staff aren’t making. That’s why Lightwire Teams Phone is based on how many simultaneous calls you can make. Every concurrent call uses a channel and users share channels. By sharing Channels all users can enjoy Teams Phone. 

The per channel allows for far more cost-effective deployment as low volume users don’t attract the same costs as other users, but still have access to the same functionality.

Don't leave money on the table

Let’s have a look at how the per user model stacks up against the per channel model based on 40 users on a 24 month term. 

A quick Google search shows that the average Teams Phone solution in today’s market is charged at around $25 per user, which would set a business back $1,000 + GST per month.

With a per channel model for 40 users, you would need 10 channels on average. Lightwire’s 10 channel with unlimited calling retails for $600 + GST per month.

Quick savings math =  $9,600 saved over a 24 months term contract.

Voice per channel vs per user comparison

Organisations benefitting from the per channel model

Only pay for what you need

Choose a calling plan that works best for you.

Never miss a call. You can add more channels or minutes to your calling plan at a moment’s notice. Plans available range from 12 to 36 months.

5 Channel Unlimited Bundle
$300
monthly

✓ Up to 5 DDI Phone Numbers

✓ Unlimited outbound minutes to NZ/AU landline and mobile

✓ Unlimited outbound minutes to Australian 1300 numbers

Based on 24 month term
Contact Sales
5 Channel
Minute Bundle
$49
monthly

✓ Up to 5 DDI Phone Numbers

✓ 6000 Local NZ Minutes

✓ 2000 National Minutes (AU/NZ)

✓ 50 Mobile Minutes (AU/NZ)

Based on 24 month term
Contact Sales
10 Channel Unlimited Bundle
$600
monthly

✓ Up to 10 DDI Phone Numbers

✓ Unlimited outbound minutes to NZ/AU landline and mobile

✓ Unlimited outbound minutes to Australian 1300 numbers

Based on 24 month term
Contact Sales
10 Channel
Minute Bundle
$119
monthly

✓ Up to 10 DDI Phone Numbers

✓ 12000 Local NZ Minutes

✓ 5000 National Minutes (AU/NZ)

✓ 100 Mobile Minutes (AU/NZ)

Based on 24 month term
Contact Sales
20 Channel Unlimited Bundle
$1200
monthly

✓ Up to 20 DDI Phone Numbers

✓ Unlimited outbound minutes to NZ/AU landline and mobile

✓ Unlimited outbound minutes to Australian 1300 numbers

Based on 24 month term
Contact Sales
20 Channel
Minute Bundle
$295
monthly

✓ Up to 10 DDI Phone Numbers

✓ 25000 Local NZ Minutes

✓ 10000 National Minutes (AU/NZ)

✓ 200 Mobile Minutes (AU/NZ)

Based on 24 month term
Contact Sales
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Unlimited Calling plan

Budgetary certainty with unlimited fixed and mobile calls to NZ and Australia, even calls to 1300 numbers in Australia are unlimited.

Bundled Calling plan

A generous allocation of phone numbers and minutes are included. More mobile minutes can be added to allow for cost effective growth in call volumes.

10 Channel Bundle

Best for organisations with less than 40 seats
$ 500 per month
  • Up to 10 DDI Phone Numbers
  • Unlimited outbound minutes to NZ/AU landline and mobile
  • Unlimited outbound minutes to Australian 1300 numbers

20 Channel Bundle

Most popular unlimited bundle best for ± 80 seats
$ 1000 per month
  • Up to 20 DDI Phone Numbers
  • Unlimited outbound minutes to NZ/AU landline and mobile
  • Unlimited outbound minutes to Australian 1300 numbers
Popular

30 Channel Bundle

Excellent for organisations with ± 120 seats
$ 1500 per month
  • Up to 20 DDI Phone Numbers
  • Unlimited outbound minutes to NZ/AU landline and mobile
  • Unlimited outbound minutes to Australian 1300 numbers

10 Channel Bundle

Best for organisations with less than 40 seats
$ 109 per month
  • Up to 10 DDI Phone Numbers
  • 12000 Local NZ Minutes
  • 5000 National Minutes (AU/NZ)
  • 100 Mobile Minutes (AU/NZ)

20 Channel Bundle

Most popular unlimited bundle best for ± 80 seats
$ 269 per month
  • Up to 20 DDI Phone Numbers
  • 25000 Local NZ Minutes
  • 10000 National Minutes (AU/NZ)
  • 200 Mobile Minutes (AU/NZ)
Popular

30 Channel Bundle

Excellent for organisations with ± 120 seats
$ 359 per month
  • Up to 20 DDI Phone Numbers
  • 25000 Local NZ Minutes
  • 10000 National Minutes (AU/NZ)
  • 200 Mobile Minutes (AU/NZ)

Yes. You can read about licensing and other requirements in our Teams Phone eBook here.

No, but we can put you in touch with our partner network to arrange licensing and/or management of the Microsoft environment.

Get Teams Calling ready in 7 business days in NZ or 20 business days in AU (Kat A) with your own numbers. Best effort only and depending on the information you provide us.

See the porting fact sheet for Australia here.

See the porting fact sheet for New Zealand here.

All services are quoted in the currency of the country in which they are based. However, all services are able to be provided in a single currency regardless of location if desired.

NBN EE Support

Got questions?

We are happy to help! Whether you want to have a chat over the phone on AU: 1300 016 678  NZ: 0800 534 567 or prefer to email sales@lightwirebusiness.com. Whatever works for you. We’ll be here.

Risk Free Trial

We want to take the risk out of adopting Teams Phone, so we have a Free Trial options that comes with no obligation or costs whatsoever.

We don’t expect you to take our word for it that Teams Phone delivered via Direct Routing (and Lightwire) is great, we want to prove it, that’s why we offer a free, and obligation free, 14 day trial.

Get started with the Risk Free Teams Phone Trial

Fill out the form below and our team will be in touch within 8 business hours.

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