This week on Insights of a Service we are joined by Markus McIver and Roman Paljk from Virtuoso where we talk about talent in the tech industry, the value of your reputation, and how genuinely caring can set your MSP apart from the competition.

Timestamps:

• 0:00 Episode Intro
• 1:06 The path to starting an MSP
• 4:18 Starting MSP without a network
• 8:55 Breaking into the NZ MSP market
• 12:15 MSP Marketing in different countries
• 17:50 How Roman moved from support to GM
• 19:40 How to find IT staff in a tight labour market
• 22:33 The difference for MSPs in NZ
• 25:40 Hiring and retention for MSPs
• 32:45 Finding your niche as an MSP
• 37:20 How to keep MSP customers happy
• 41:30 Virtuoso’s 10-year plan
• 45:00 Opportunity is everywhere