Lightwire Resources
Industry insights and commentary, latest Lightwire feature releases, and educational content to help you navigate the Australasian ICT landscape.
Trending Resources
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
3CX Version 20 Upgrade
The upcoming 3CX Version 20 is around the corner. The Voice Team delved into the changes and summarised them for you.
Teams Calling Playbook
The Teams Calling Playbook helps MSPs scope, design, provision, and support Teams Calling with Confidence.
Lightwire content vault
Resources
Which voice solution is right for you?
Picking the right voice solution Teams Calling, 3CX Unified Communications, or SIP Trunking are all great products, and each has its own strengths and weaknesses.
31. Zero Trust Defined with Masaki Takeda
Zero Trust is a term increasingly used in cyber security circles, but it means different things to different people, and it feels like each brand
30. Networking tips for introverts with Harriet Mellor
So much of the value on offer at networking events and conferences comes down to the connections you can make, but it can be hard
29. Customer success for MSPs with Marnie Stockman
MSPs need a Customer Success process that is scalable, repeatable, documentable, and efficient… with metrics and a system to ensure the customer feels heard. When
28. What does the recession mean for you?
Depending on who you talk to, a recession is either looming or is already here. But does that present opportunity in the tech sector? And
Invoice Summary Export Feature
If you need to import your Lightwire invoices into a 3rd party billing or accounting platform, then this invoice summary export feature will make your
27. Live from Zenith Live with Jeremy Nees
Brendan and Jeremy Nees (Chief Operations Officer at The Instillery) woke up early to watch the Zscaler’s Zenith Live, so you don’t have to. Cyber
Pulse Dashboard
We send an alert to you for any service that is down for more than 5 minutes. The question is, after receiving one of these
26. No previous experience? You’re hired!
Good people are hard to find, so why limit your reach to people with industry specific experience? And have you thought about how to better
25. 4-Day Work Week
Introduction Is Elon Musk a giant tool? Can a 4 day work week work in the tech sector? Will Spain pass a law to force
24. nbn™ gets schooled
NZ’s UFB fibre rollout has set a standard that Australia’s NBN is miles from even getting close to. This week Richard Riley, Chief Customer Officer
23. The Dickhead Test
Introduction The DHT, or dickhead test, is an important part of any interview process. People buy from people, and you need to make sure your
nbn™ Playbook
NBN is Australia’s version of UltraFast Broadband (UFB) and it connects over 11 million premises nationwide. If you’re looking to target internet deals on both sides of the Tasman – you’ll need to understand NBN.
B2B Internet Services in NZ
Guide for Australian telcos & MSPs B2B Internet services in NZ Do you have clients with branch offices in NZ? Are you looking to target trans-Tasman deals? This guide will give you all the detail you need to make procurement easy across the ditch. No forms, no spam, no cold
Teams Calling Playbook
Teams Calling playbook This isn’t a sales doc and you won’t find much in the way of pricing or sales pitches. However, you’ll learn what Teams Calling (also known as Teams Phone); What Teams Calling can and can’t do How to configure the Microsoft Environment How Teams Calling integrates with
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
Teams Calling Webinar
Teams Calling Webinar Get to know Teams Calling and learn if it’s something for you and your organisation (or not) in this informal no obligations on-demand webinar. Watch Webinar What’s this webinar about? After watching the Teams Calling webinar below you’ll know all about; Teams Calling (with Direct Routing) Who
illume resources
Managed Service Providers deliver user experiences that delight and drive efficiency for the client as well as their own profitability with illume.
Every Lightwire partner has access to illume and this resource page helps you make the most of our customer portal, illume.
Use the navigation menu below to navigate to items you want to learn more about or book a demo.
illume How to videos
Scroll down to see the videos or navigate to the relevant video category by clicking on one of the items below.
Reporting Features
You can’t add value if you don’t know what’s going on. The reporting features in illume will arm you with real-time and historic data, so you can make informed decisions.
Pulse features
Keep a “pulse” on your Lightwire services with this shareable dashboard that allows you to see the status of all your services in a blink of an eye.
tickets
Create, read, and reply to support tickets right inside of illume. All your support tickets in one organised place – say goodbye to sorting through email chains.
Finance Features
Features to reduce finance and admin overhead as possible for our clients from wholesale rebelling to activity statements – you can find it in illume.
Admin Features
Get alerted on services, set up your account, and create new contacts or edit existing contacts. Here are the basics administrative features of illume.
Fill out the form below, and your Lightwire Account Manager take you through illume and answer any questions you have about the portal.
Wholesale billing simplified
Voice services such as Teams Calling and 3CX present a fantastic opportunity for Managed Services Providers to add revenue. You can create a profitable revenue
Mobile Minute Alerting
The latest feature to be added to illume for voice customers on bundled plans with 3CX, Teams Calling via Direct Routing, and SIP Trunking is
Circuit Utilisation Report
How do you know when you should increase or upgrade the bandwidth of your connection? To answer that and give you some guidance on best
Lightwire’s Business NPS for 2021
We sent out two key surveys in the first half of this year, the first was to gain feedback on our performance in the rural sector,
Telcos vs MSPs – The line is blurring
Kordia’s recent acquisition of Base2, a managed IT, network, and security solutions company based in Auckland has shone a spotlight on how difficult it is becoming
Great customer experience starts with great people
Lightwire’s success is built off the efforts of fantastic people, we understand that and have a range of initiatives in place to ensure that we
illume Password Setup
illume adds a ton of value to your experience with Lightwire. Whatever your position within your business, there are features within illume that are specifically
What happens when things go wrong
Let’s talk about what happens when things go wrong. Regardless of which internet service provider (ISP) you are with, at some point in time you
Hyperfibre Chat with Ultrafast Fibre
Hyperfibre. It’s the future of New Zealand internet. If you’re interested in internet that’s faster than fast, you’ll love our panel chat with John Hanna
Giving back to the planet
Sustainability, what does it mean for Lightwire? Like everyone else we want to make the world a better place… phrases like these, however, do not
Lightwire raises its first home buyer grant
Since the program’s inceptions, Lightwire (and parent company London Green Group) has assisted 15 of our team (and their families) to purchase their first home.
How Lightwire Nails Health & Safety
Lightwire has a continuous and well-resourced focused on the health and safety of our people, partners, and customers. In this article, we will get into
